Call 21112178843423951 2026-09-03 · Abdul Ansari · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.09
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before discovery could be attempted as the lead was not a steel buyer.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call was correctly terminated after lead disqualification, so no positive closure step was possible or attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
Only confirmed the company name before the call was cut short by the lead's disqualification.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
I am Abdul speaking from JSW.
First opportunity identified
Do you have any requirement for steel?
Summary
The agent contacted a new registrant from Ashwini Logistics Solutions. The agent asked about steel requirements, and the customer clarified they are a transporter, not a steel buyer. The agent then politely concluded the call.
Coaching
You correctly identified this was not a valid lead and ended the call efficiently; the low pitch score is due to the short duration, not a performance issue.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | I am Abdul speaking from JSW. The agent provided a standard, professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Yeah, am I speaking to Ashwini Logistics Solutions? Only confirmed the company name before the call was cut short by the lead's disqualification. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before discovery could be attempted as the lead was not a steel buyer. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before this stage was reached. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Do you have any requirement for steel? The agent correctly asked for requirements, which led to the discovery that the lead was not a buyer. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was correctly terminated after lead disqualification, so no positive closure step was possible or attempted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.675 | 8.5s | 4.1s | 28.4s | 3.4s | 232.9 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
हॅलो?
agent
1.6s
Hello?
हॅलो?
agent
2.1s
Yeah, am I speaking to Ashwini Logistics Solutions?
Yeah, Ashwini Logistics Solutions से बात कर रहे हैं?
customer
4.2s
Yes, tell me.
हां जी, बोलिए।
agent
5.1s
I am Abdul speaking from JSW.
मैं अब्दुल बात कर रहा हूं JSW से।
customer
7.4s
Yes, tell me.
हां, बोलिए।
agent
8.2s
Do you have any requirement for steel? You had registered on the JSW platform.
कुछ requirement है क्या आपको steel में? Registration किया था आपने JSW के platform पे।
customer
11.8s
No sir, I am a transporter.
नहीं सर, मैं एक transporter हूं।
agent
13.9s
Okay, okay, thank you.
ठीक है, ठीक है, thank you.
customer
15.1s
Okay sir.