{
  "ucid": "21112178843423951",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 16:47:19",
  "end_time": "2026-09-03 16:48:00",
  "duration_sec": 41,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0ad1a94f1b1a7e9ed307818eb1d75e81.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 997,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843423951__DIA0ad1a94f1b1a7e9ed307818eb1d75e81.mp3",
  "audio_bytes": 65232,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 21.744,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[2s] AGENT: Yeah, am I speaking to Ashwini Logistics Solutions?   (Yeah, Ashwini Logistics Solutions से बात कर रहे हैं?)\n[4s] CUSTOMER: Yes, tell me.   (हां जी, बोलिए।)\n[5s] AGENT: I am Abdul speaking from JSW.   (मैं अब्दुल बात कर रहा हूं JSW से।)\n[7s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[8s] AGENT: Do you have any requirement for steel? You had registered on the JSW platform.   (कुछ requirement है क्या आपको steel में? Registration किया था आपने JSW के platform पे।)\n[12s] CUSTOMER: No sir, I am a transporter.   (नहीं सर, मैं एक transporter हूं।)\n[14s] AGENT: Okay, okay, thank you.   (ठीक है, ठीक है, thank you.)\n[15s] CUSTOMER: Okay sir.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You correctly identified this was not a valid lead and ended the call efficiently; the low pitch score is due to the short duration, not a performance issue.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant from Ashwini Logistics Solutions. The agent asked about steel requirements, and the customer clarified they are a transporter, not a steel buyer. The agent then politely concluded the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I am Abdul speaking from JSW.\", \"comment\": \"The agent provided a standard, professional opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Yeah, am I speaking to Ashwini Logistics Solutions?\", \"comment\": \"Only confirmed the company name before the call was cut short by the lead's disqualification.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before discovery could be attempted as the lead was not a steel buyer.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before this stage was reached.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel?\", \"comment\": \"The agent correctly asked for requirements, which led to the discovery that the lead was not a buyer.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was correctly terminated after lead disqualification, so no positive closure step was possible or attempted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You correctly identified this was not a valid lead and ended the call efficiently; the low pitch score is due to the short duration, not a performance issue.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant from Ashwini Logistics Solutions. The agent asked about steel requirements, and the customer clarified they are a transporter, not a steel buyer. The agent then politely concluded the call.\"}",
  "error": null,
  "latency_ms": 34428,
  "input_tokens": 2844,
  "output_tokens": 666,
  "created_at": "2026-09-25 11:38:00",
  "sentiment": "neutral",
  "sentiment_score": 0.086,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.675,
  "agent_talk_sec": 8.5,
  "customer_talk_sec": 4.1,
  "dead_air_sec": 28.4,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 232.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 33,
  "words_customer": 15,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843423951",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.3,
      "end_s": 0.8,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178843423951",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.61,
      "end_s": 2.01,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178843423951",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.11,
      "end_s": 4.01,
      "text_en": "Yeah, am I speaking to Ashwini Logistics Solutions?",
      "text_native": "Yeah, Ashwini Logistics Solutions से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178843423951",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.19,
      "end_s": 4.89,
      "text_en": "Yes, tell me.",
      "text_native": "हां जी, बोलिए।"
    },
    {
      "ucid": "21112178843423951",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.09,
      "end_s": 6.89,
      "text_en": "I am Abdul speaking from JSW.",
      "text_native": "मैं अब्दुल बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178843423951",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.39,
      "end_s": 7.89,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178843423951",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.19,
      "end_s": 11.59,
      "text_en": "Do you have any requirement for steel? You had registered on the JSW platform.",
      "text_native": "कुछ requirement है क्या आपको steel में? Registration किया था आपने JSW के platform पे।"
    },
    {
      "ucid": "21112178843423951",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.79,
      "end_s": 13.59,
      "text_en": "No sir, I am a transporter.",
      "text_native": "नहीं सर, मैं एक transporter हूं।"
    },
    {
      "ucid": "21112178843423951",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.89,
      "end_s": 14.89,
      "text_en": "Okay, okay, thank you.",
      "text_native": "ठीक है, ठीक है, thank you."
    },
    {
      "ucid": "21112178843423951",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.09,
      "end_s": 15.69,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843423951",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I am Abdul speaking from JSW.",
      "comment": "The agent provided a standard, professional opening."
    },
    {
      "ucid": "21112178843423951",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Yeah, am I speaking to Ashwini Logistics Solutions?",
      "comment": "Only confirmed the company name before the call was cut short by the lead's disqualification."
    },
    {
      "ucid": "21112178843423951",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before discovery could be attempted as the lead was not a steel buyer."
    },
    {
      "ucid": "21112178843423951",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before this stage was reached."
    },
    {
      "ucid": "21112178843423951",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for steel?",
      "comment": "The agent correctly asked for requirements, which led to the discovery that the lead was not a buyer."
    },
    {
      "ucid": "21112178843423951",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was correctly terminated after lead disqualification, so no positive closure step was possible or attempted."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}