Call 21112178843407191 2026-09-03 · Abdul Ansari · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +8/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent skipped discovery entirely and went straight to asking for a requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked for a requirement, he failed to schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a concrete next step like a quote, a scheduled callback, or a walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Good afternoon, I am Abdul calling from JSW One, sir. Sir, your company was registered here, that's why I called.
Summary
The agent called a newly registered company, 'Moksh Steel'. After a brief introduction, the agent immediately asked for a requirement without performing any discovery. The customer stated they had no current need and would call back if one arose. The agent accepted this and ended the call without establishing a specific next step.
Coaching
You skipped discovery and went straight for the requirement, which allowed the customer to end the call immediately; you must first build rapport and understand their business before asking for an order.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Good afternoon, I am Abdul calling from JSW One, sir. Sir, your company was registered here, that's why I called. The agent provided a standard opening and correctly stated the reason for the call was the new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the company name and did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent skipped discovery entirely and went straight to asking for a requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's value propositions. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked for a requirement, he failed to schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a concrete next step like a quote, a scheduled callback, or a walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.699 | 10.7s | 4.6s | 25.7s | 4.4s | 263.6 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
हेलो
agent
2.3s
Hello
हेलो
customer
3.3s
Hello
हेलो
agent
3.9s
Hello, yes
हेलो, हां
agent
4.4s
Yeah, am I speaking with Moksh Steel, sir?
या, मोक्ष स्टील से बात कर रहे हैं सर?
customer
6.4s
Hmm, tell me.
हम्म, बोलिए।
agent
7.3s
Good afternoon, I am Abdul calling from JSW One, sir.
गुड आफ्टरनून, मैं अब्दुल बात कर रहा हूं सर JSW One से।
customer
10.5s
Hmm, tell me.
हम्म, बोलिए।
agent
11.4s
Sir, your company was registered here, that's why I called. Do you have any requirement for steel? In HR CR?
सर आपकी कंपनी यहां रजिस्टर्ड थी उसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट है क्या स्टील में आपको? HR CR में?
customer
16.1s
No, not right now. If there is, I will let you know.
नहीं अभी तो नहीं है। होगा तो मैं बताता हूं।
agent
18.3s
Okay sir, do let me know.
ठीक है सर, बताइएगा।
customer
19.2s
Thank you.