{
  "ucid": "21112178843407191",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 16:44:31",
  "end_time": "2026-09-03 16:45:12",
  "duration_sec": 41,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA71021e545319afb3f44cf109950b808c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 999,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843407191__DIA71021e545319afb3f44cf109950b808c.mp3",
  "audio_bytes": 83592,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 27.864,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Hello   (हेलो)\n[4s] AGENT: Hello, yes   (हेलो, हां)\n[4s] AGENT: Yeah, am I speaking with Moksh Steel, sir?   (या, मोक्ष स्टील से बात कर रहे हैं सर?)\n[6s] CUSTOMER: Hmm, tell me.   (हम्म, बोलिए।)\n[7s] AGENT: Good afternoon, I am Abdul calling from JSW One, sir.   (गुड आफ्टरनून, मैं अब्दुल बात कर रहा हूं सर JSW One से।)\n[10s] CUSTOMER: Hmm, tell me.   (हम्म, बोलिए।)\n[11s] AGENT: Sir, your company was registered here, that's why I called. Do you have any requirement for steel? In HR CR?   (सर आपकी कंपनी यहां रजिस्टर्ड थी उसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट है क्या स्टील में आपको? HR CR में?)\n[16s] CUSTOMER: No, not right now. If there is, I will let you know.   (नहीं अभी तो नहीं है। होगा तो मैं बताता हूं।)\n[18s] AGENT: Okay sir, do let me know.   (ठीक है सर, बताइएगा।)\n[19s] CUSTOMER: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You skipped discovery and went straight for the requirement, which allowed the customer to end the call immediately; you must first build rapport and understand their business before asking for an order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered company, 'Moksh Steel'. After a brief introduction, the agent immediately asked for a requirement without performing any discovery. The customer stated they had no current need and would call back if one arose. The agent accepted this and ended the call without establishing a specific next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Good afternoon, I am Abdul calling from JSW One, sir. Sir, your company was registered here, that's why I called.\", \"comment\": \"The agent provided a standard opening and correctly stated the reason for the call was the new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only verified the company name and did not ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent skipped discovery entirely and went straight to asking for a requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's value propositions.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the agent asked for a requirement, he failed to schedule a specific callback date when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a concrete next step like a quote, a scheduled callback, or a walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped discovery and went straight for the requirement, which allowed the customer to end the call immediately; you must first build rapport and understand their business before asking for an order.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered company, 'Moksh Steel'. After a brief introduction, the agent immediately asked for a requirement without performing any discovery. The customer stated they had no current need and would call back if one arose. The agent accepted this and ended the call without establishing a specific next step.\"}",
  "error": null,
  "latency_ms": 33582,
  "input_tokens": 2913,
  "output_tokens": 709,
  "created_at": "2026-09-25 23:02:42",
  "sentiment": "positive",
  "sentiment_score": 0.382,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.699,
  "agent_talk_sec": 10.7,
  "customer_talk_sec": 4.6,
  "dead_air_sec": 25.7,
  "longest_monologue_sec": 4.4,
  "agent_wpm": 263.6,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 47,
  "words_customer": 22,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843407191",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.55,
      "end_s": 2.05,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178843407191",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.26,
      "end_s": 2.69,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178843407191",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.26,
      "end_s": 3.66,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178843407191",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.88,
      "end_s": 4.43,
      "text_en": "Hello, yes",
      "text_native": "हेलो, हां"
    },
    {
      "ucid": "21112178843407191",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.43,
      "end_s": 6.0,
      "text_en": "Yeah, am I speaking with Moksh Steel, sir?",
      "text_native": "या, मोक्ष स्टील से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178843407191",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.36,
      "end_s": 7.0,
      "text_en": "Hmm, tell me.",
      "text_native": "हम्म, बोलिए।"
    },
    {
      "ucid": "21112178843407191",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.26,
      "end_s": 10.0,
      "text_en": "Good afternoon, I am Abdul calling from JSW One, sir.",
      "text_native": "गुड आफ्टरनून, मैं अब्दुल बात कर रहा हूं सर JSW One से।"
    },
    {
      "ucid": "21112178843407191",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 11.14,
      "text_en": "Hmm, tell me.",
      "text_native": "हम्म, बोलिए।"
    },
    {
      "ucid": "21112178843407191",
      "idx": 8,
      "speaker": "agent",
      "start_s": 11.36,
      "end_s": 15.8,
      "text_en": "Sir, your company was registered here, that's why I called. Do you have any requirement for steel? In HR CR?",
      "text_native": "सर आपकी कंपनी यहां रजिस्टर्ड थी उसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट है क्या स्टील में आपको? HR CR में?"
    },
    {
      "ucid": "21112178843407191",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.06,
      "end_s": 18.04,
      "text_en": "No, not right now. If there is, I will let you know.",
      "text_native": "नहीं अभी तो नहीं है। होगा तो मैं बताता हूं।"
    },
    {
      "ucid": "21112178843407191",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.26,
      "end_s": 19.2,
      "text_en": "Okay sir, do let me know.",
      "text_native": "ठीक है सर, बताइएगा।"
    },
    {
      "ucid": "21112178843407191",
      "idx": 11,
      "speaker": "customer",
      "start_s": 19.2,
      "end_s": 19.64,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843407191",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Good afternoon, I am Abdul calling from JSW One, sir. Sir, your company was registered here, that's why I called.",
      "comment": "The agent provided a standard opening and correctly stated the reason for the call was the new registration."
    },
    {
      "ucid": "21112178843407191",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only verified the company name and did not ask about procurement city, role, or contact details."
    },
    {
      "ucid": "21112178843407191",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent skipped discovery entirely and went straight to asking for a requirement."
    },
    {
      "ucid": "21112178843407191",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's value propositions."
    },
    {
      "ucid": "21112178843407191",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the agent asked for a requirement, he failed to schedule a specific callback date when the customer said no."
    },
    {
      "ucid": "21112178843407191",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a concrete next step like a quote, a scheduled callback, or a walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}