Call 21112178843375381 2026-09-03 · Aditya Pandey · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Does not use steel
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.44
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about the business type, but the customer's disqualifying answer prevented any further discovery questions from being asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a current requirement, but after the customer said no, a specific callback date was not scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was closed politely but did not end with one of the three required outcomes (quote, callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, actually you had registered on our platform, I called regarding that.
Summary
The agent contacted a customer who had recently registered on the platform. Upon asking about their business, the agent discovered the customer manufactures incense sticks and does not use steel. The agent correctly identified the lead as invalid and politely concluded the call.
Coaching
For new registrations, aim to verify the customer's profile and business type before asking for an immediate requirement to build context first.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, actually you had registered on our platform, I called regarding that. The agent provided a polite opening and referenced the customer's registration, which is the correct context. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Tulsidas, sir? The agent only verified the customer's name and did not attempt to ask for procurement city or decision-making involvement before the lead was disqualified. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | can you tell me a little about your business, what do you do? The agent asked about the business type, but the customer's disqualifying answer prevented any further discovery questions from being asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before this step was relevant, as the customer was identified as a non-steel user. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any requirement for steel right now, sir? The agent asked for a current requirement, but after the customer said no, a specific callback date was not scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was closed politely but did not end with one of the three required outcomes (quote, callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.765 heavy | 15.0s | 4.6s | 40.4s | 4.2s | 292.0 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हेलो?
agent
2.3s
Hello?
हेलो?
customer
3.1s
Yes?
हां जी?
agent
3.9s
Sir, am I speaking with Tulsidas, sir?
सर तुलसीदास से बात हो रही है सर?
customer
5.8s
Yes, speak.
हां जी बोलिए।
agent
6.8s
Sir, hello, this is Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
9.4s
Yes, tell me, brother.
हां बोलिए भैया।
agent
10.3s
Sir, actually you had registered on our platform, I called regarding that. Do you have any requirement for steel right now, sir?
सर actually में आप हमारे platform पे register किए थे, उसी के regarding call किया था। कुछ requirement है सर आपको steel के लिए अभी?
customer
14.9s
No, brother.
नहीं भैया।
agent
16.3s
Uh okay sir. Meaning, so can you tell me a little about your business, what do you do?
अह okay सर। मतलब, तो आप अपना business थोड़ा बता सकते हैं आप क्या करते हैं?
customer
20.6s
Brother, my work is of incense sticks.
भैया मेरा तो अगरबत्ती का काम है।
agent
22.4s
Oh, so you don't take steel, sir?
अच्छा तो आप steel में लेते नहीं है सर?
customer
24.0s
No, no.
नहीं नहीं।
agent
24.9s
Oh, okay sir, alright. Thank you very much.
अच्छा okay सर, ठीक है। बहुत शुक्रिया।