{ "ucid": "21112178843375381", "call_date": "2026-09-03", "start_time": "2026-09-03 16:39:13", "end_time": "2026-09-03 16:40:13", "duration_sec": 60, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Does_not_deal_Steel", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2fb396e68854e9f55cff3f77a477400e.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1002, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178843375381__DIA2fb396e68854e9f55cff3f77a477400e.mp3", "audio_bytes": 116640, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 38.88, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello? (हेलो?)\n[2s] AGENT: Hello? (हेलो?)\n[3s] CUSTOMER: Yes? (हां जी?)\n[4s] AGENT: Sir, am I speaking with Tulsidas, sir? (सर तुलसीदास से बात हो रही है सर?)\n[6s] CUSTOMER: Yes, speak. (हां जी बोलिए।)\n[7s] AGENT: Sir, hello, this is Aditya Pandey speaking from JSW One. (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[9s] CUSTOMER: Yes, tell me, brother. (हां बोलिए भैया।)\n[10s] AGENT: Sir, actually you had registered on our platform, I called regarding that. Do you have any requirement for steel right now, sir? (सर actually में आप हमारे platform पे register किए थे, उसी के regarding call किया था। कुछ requirement है सर आपको steel के लिए अभी?)\n[15s] CUSTOMER: No, brother. (नहीं भैया।)\n[16s] AGENT: Uh okay sir. Meaning, so can you tell me a little about your business, what do you do? (अह okay सर। मतलब, तो आप अपना business थोड़ा बता सकते हैं आप क्या करते हैं?)\n[21s] CUSTOMER: Brother, my work is of incense sticks. (भैया मेरा तो अगरबत्ती का काम है।)\n[22s] AGENT: Oh, so you don't take steel, sir? (अच्छा तो आप steel में लेते नहीं है सर?)\n[24s] CUSTOMER: No, no. (नहीं नहीं।)\n[25s] AGENT: Oh, okay sir, alright. Thank you very much. (अच्छा okay सर, ठीक है। बहुत शुक्रिया।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "clear: There is a slight echo on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "For new registrations, aim to verify the customer's profile and business type before asking for an immediate requirement to build context first.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "Does not use steel", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a customer who had recently registered on the platform. Upon asking about their business, the agent discovered the customer manufactures incense sticks and does not use steel. The agent correctly identified the lead as invalid and politely concluded the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, actually you had registered on our platform, I called regarding that.\", \"comment\": \"The agent provided a polite opening and referenced the customer's registration, which is the correct context.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I speaking with Tulsidas, sir?\", \"comment\": \"The agent only verified the customer's name and did not attempt to ask for procurement city or decision-making involvement before the lead was disqualified.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"can you tell me a little about your business, what do you do?\", \"comment\": \"The agent asked about the business type, but the customer's disqualifying answer prevented any further discovery questions from being asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before this step was relevant, as the customer was identified as a non-steel user.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel right now, sir?\", \"comment\": \"The agent asked for a current requirement, but after the customer said no, a specific callback date was not scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was closed politely but did not end with one of the three required outcomes (quote, callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For new registrations, aim to verify the customer's profile and business type before asking for an immediate requirement to build context first.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Does not use steel\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had recently registered on the platform. Upon asking about their business, the agent discovered the customer manufactures incense sticks and does not use steel. The agent correctly identified the lead as invalid and politely concluded the call.\"}", "error": null, "latency_ms": 34763, "input_tokens": 3012, "output_tokens": 762, "created_at": "2026-09-25 11:38:05", "sentiment": "negative", "sentiment_score": -0.437, "sentiment_confidence": "high", "pos": 0, "neg": 2, "lex_hits": 3, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.765, "agent_talk_sec": 15.0, "customer_talk_sec": 4.6, "dead_air_sec": 40.4, "longest_monologue_sec": 4.2, "agent_wpm": 292.0, "interruptions": 0, "agent_turns": 7, "customer_turns": 7, "discovery_qs": 5, "words_agent": 73, "words_customer": 19, "monologue_heavy": 1, "turns": [ { "ucid": "21112178843375381", "idx": 0, "speaker": "customer", "start_s": 1.58, "end_s": 2.08, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178843375381", "idx": 1, "speaker": "agent", "start_s": 2.29, "end_s": 2.7, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178843375381", "idx": 2, "speaker": "customer", "start_s": 3.1, "end_s": 3.5, "text_en": "Yes?", "text_native": "हां जी?" }, { "ucid": "21112178843375381", "idx": 3, "speaker": "agent", "start_s": 3.87, "end_s": 5.38, "text_en": "Sir, am I speaking with Tulsidas, sir?", "text_native": "सर तुलसीदास से बात हो रही है सर?" }, { "ucid": "21112178843375381", "idx": 4, "speaker": "customer", "start_s": 5.78, "end_s": 6.36, "text_en": "Yes, speak.", "text_native": "हां जी बोलिए।" }, { "ucid": "21112178843375381", "idx": 5, "speaker": "agent", "start_s": 6.76, "end_s": 9.08, "text_en": "Sir, hello, this is Aditya Pandey speaking from JSW One.", "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।" }, { "ucid": "21112178843375381", "idx": 6, "speaker": "customer", "start_s": 9.37, "end_s": 10.0, "text_en": "Yes, tell me, brother.", "text_native": "हां बोलिए भैया।" }, { "ucid": "21112178843375381", "idx": 7, "speaker": "agent", "start_s": 10.3, "end_s": 14.5, "text_en": "Sir, actually you had registered on our platform, I called regarding that. Do you have any requirement for steel right now, sir?", "text_native": "सर actually में आप हमारे platform पे register किए थे, उसी के regarding call किया था। कुछ requirement है सर आपको steel के लिए अभी?" }, { "ucid": "21112178843375381", "idx": 8, "speaker": "customer", "start_s": 14.9, "end_s": 15.48, "text_en": "No, brother.", "text_native": "नहीं भैया।" }, { "ucid": "21112178843375381", "idx": 9, "speaker": "agent", "start_s": 16.3, "end_s": 19.8, "text_en": "Uh okay sir. Meaning, so can you tell me a little about your business, what do you do?", "text_native": "अह okay सर। मतलब, तो आप अपना business थोड़ा बता सकते हैं आप क्या करते हैं?" }, { "ucid": "21112178843375381", "idx": 10, "speaker": "customer", "start_s": 20.6, "end_s": 22.0, "text_en": "Brother, my work is of incense sticks.", "text_native": "भैया मेरा तो अगरबत्ती का काम है।" }, { "ucid": "21112178843375381", "idx": 11, "speaker": "agent", "start_s": 22.37, "end_s": 23.7, "text_en": "Oh, so you don't take steel, sir?", "text_native": "अच्छा तो आप steel में लेते नहीं है सर?" }, { "ucid": "21112178843375381", "idx": 12, "speaker": "customer", "start_s": 23.99, "end_s": 24.47, "text_en": "No, no.", "text_native": "नहीं नहीं।" }, { "ucid": "21112178843375381", "idx": 13, "speaker": "agent", "start_s": 24.9, "end_s": 26.6, "text_en": "Oh, okay sir, alright. Thank you very much.", "text_native": "अच्छा okay सर, ठीक है। बहुत शुक्रिया।" } ], "steps": [ { "ucid": "21112178843375381", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, actually you had registered on our platform, I called regarding that.", "comment": "The agent provided a polite opening and referenced the customer's registration, which is the correct context." }, { "ucid": "21112178843375381", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "am I speaking with Tulsidas, sir?", "comment": "The agent only verified the customer's name and did not attempt to ask for procurement city or decision-making involvement before the lead was disqualified." }, { "ucid": "21112178843375381", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "can you tell me a little about your business, what do you do?", "comment": "The agent asked about the business type, but the customer's disqualifying answer prevented any further discovery questions from being asked." }, { "ucid": "21112178843375381", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before this step was relevant, as the customer was identified as a non-steel user." }, { "ucid": "21112178843375381", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Do you have any requirement for steel right now, sir?", "comment": "The agent asked for a current requirement, but after the customer said no, a specific callback date was not scheduled." }, { "ucid": "21112178843375381", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call was closed politely but did not end with one of the three required outcomes (quote, callback, or walkthrough)." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }