Call 21112178843331581 2026-09-03 · Sajal Bhaskar · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +1/−0
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only asked about business type and confirmed TMT requirement, missing the majority of discovery questions.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
After the customer stated no current requirement, the agent failed to schedule a specific callback date.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough scheduled.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
Summary
The agent contacted a construction material supplier who had no immediate need for TMT bars. The agent performed minimal discovery and ended the call with a passive 'let me know if you need anything,' failing to establish a concrete next step or educate the customer on the platform.
Coaching
When a customer says they have no immediate requirement, your job is to pivot to discovery and education to build a future opportunity; instead, you ended the call without capturing key information or scheduling a next step.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was abrupt and went straight to asking for a requirement, lacking a warm welcome. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only verified the company name, failing to ask about city, procurement role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
Only asked about business type and confirmed TMT requirement, missing the majority of discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No attempt was made to explain the JSW One platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated no current requirement, the agent failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.68 | 13.4s | 6.3s | 38.3s | 2.8s | 295.5 | 0 | 6 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello?
customer
5.6s
Yes, speak.
हाँ बोलिए।
agent
6.5s
Are you speaking from Vaastavi Lime Depot?
ये वास्तवी लाइम डिपो से बात कर रहे हैं?
customer
8.8s
Yes, speak.
हाँ बोलिए।
agent
9.6s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
11.6s
Hello, speak.
नमस्कार, बोलिए।
agent
12.8s
Sir, do you have any requirement for steel right now at Vaastavi Lime Depot?
आपका सर ये वास्तवी लाइम डिपो में कुछ requirement है क्या अभी steel का?
customer
15.9s
No sir, not right now.
नहीं सर, अभी तो नहीं है।
agent
17.3s
Okay. By the way, what kind of work do you do?
अच्छा। वैसे ये किस चीज़ का काम करते हैं आप?
customer
19.8s
This is a construction material supplier.
ये कंस्ट्रक्शन मटेरियल सप्लायर।
agent
21.8s
Okay. So you must have a requirement for TMT bars and such?
अच्छा। तो TMT bars वगेरा का requirement रहता होगा आपको?
customer
24.4s
Yes, we do, sir.
हाँ, रहता है सर।
agent
25.7s
Okay, if you have any requirement, let me know. I will send the card once.
ठीक है, कुछ रहेगा तो मेरेको बताइएगा। मैं कार्ड भेज दूंगा एक बार।
customer
28.5s
Okay sir.
ठीक है सर।