{ "ucid": "21112178843331581", "call_date": "2026-09-03", "start_time": "2026-09-03 16:31:55", "end_time": "2026-09-03 16:32:53", "duration_sec": 58, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Not_Answered", "agent": "Sajal Bhaskar", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4b8119ab23ce4ad3a0d9301881a51374.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1003, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178843331581__DIA4b8119ab23ce4ad3a0d9301881a51374.mp3", "audio_bytes": 118368, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 39.456, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello?\n[6s] CUSTOMER: Yes, speak. (हाँ बोलिए।)\n[6s] AGENT: Are you speaking from Vaastavi Lime Depot? (ये वास्तवी लाइम डिपो से बात कर रहे हैं?)\n[9s] CUSTOMER: Yes, speak. (हाँ बोलिए।)\n[10s] AGENT: I was calling from JSW One, hello. (JSW One से बात कर रहा था, नमस्कार।)\n[12s] CUSTOMER: Hello, speak. (नमस्कार, बोलिए।)\n[13s] AGENT: Sir, do you have any requirement for steel right now at Vaastavi Lime Depot? (आपका सर ये वास्तवी लाइम डिपो में कुछ requirement है क्या अभी steel का?)\n[16s] CUSTOMER: No sir, not right now. (नहीं सर, अभी तो नहीं है।)\n[17s] AGENT: Okay. By the way, what kind of work do you do? (अच्छा। वैसे ये किस चीज़ का काम करते हैं आप?)\n[20s] CUSTOMER: This is a construction material supplier. (ये कंस्ट्रक्शन मटेरियल सप्लायर।)\n[22s] AGENT: Okay. So you must have a requirement for TMT bars and such? (अच्छा। तो TMT bars वगेरा का requirement रहता होगा आपको?)\n[24s] CUSTOMER: Yes, we do, sir. (हाँ, रहता है सर।)\n[26s] AGENT: Okay, if you have any requirement, let me know. I will send the card once. (ठीक है, कुछ रहेगा तो मेरेको बताइएगा। मैं कार्ड भेज दूंगा एक बार।)\n[28s] CUSTOMER: Okay sir. (ठीक है सर।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "clear: There is some background noise on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 1, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer says they have no immediate requirement, your job is to pivot to discovery and education to build a future opportunity; instead, you ended the call without capturing key information or scheduling a next step.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a construction material supplier who had no immediate need for TMT bars. The agent performed minimal discovery and ended the call with a passive 'let me know if you need anything,' failing to establish a concrete next step or educate the customer on the platform.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was abrupt and went straight to asking for a requirement, lacking a warm welcome.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only verified the company name, failing to ask about city, procurement role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Only asked about business type and confirmed TMT requirement, missing the majority of discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No attempt was made to explain the JSW One platform or its benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"After the customer stated no current requirement, the agent failed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate requirement, your job is to pivot to discovery and education to build a future opportunity; instead, you ended the call without capturing key information or scheduling a next step.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a construction material supplier who had no immediate need for TMT bars. The agent performed minimal discovery and ended the call with a passive 'let me know if you need anything,' failing to establish a concrete next step or educate the customer on the platform.\"}", "error": null, "latency_ms": 34576, "input_tokens": 3004, "output_tokens": 674, "created_at": "2026-09-25 23:02:43", "sentiment": "neutral", "sentiment_score": 0.143, "sentiment_confidence": "high", "pos": 1, "neg": 0, "lex_hits": 4, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.68, "agent_talk_sec": 13.4, "customer_talk_sec": 6.3, "dead_air_sec": 38.3, "longest_monologue_sec": 2.8, "agent_wpm": 295.5, "interruptions": 0, "agent_turns": 6, "customer_turns": 8, "discovery_qs": 4, "words_agent": 66, "words_customer": 24, "monologue_heavy": 0, "turns": [ { "ucid": "21112178843331581", "idx": 0, "speaker": "customer", "start_s": 4.78, "end_s": 5.2, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178843331581", "idx": 1, "speaker": "customer", "start_s": 5.6, "end_s": 6.11, "text_en": "Yes, speak.", "text_native": "हाँ बोलिए।" }, { "ucid": "21112178843331581", "idx": 2, "speaker": "agent", "start_s": 6.5, "end_s": 8.5, "text_en": "Are you speaking from Vaastavi Lime Depot?", "text_native": "ये वास्तवी लाइम डिपो से बात कर रहे हैं?" }, { "ucid": "21112178843331581", "idx": 3, "speaker": "customer", "start_s": 8.78, "end_s": 9.38, "text_en": "Yes, speak.", "text_native": "हाँ बोलिए।" }, { "ucid": "21112178843331581", "idx": 4, "speaker": "agent", "start_s": 9.6, "end_s": 11.1, "text_en": "I was calling from JSW One, hello.", "text_native": "JSW One से बात कर रहा था, नमस्कार।" }, { "ucid": "21112178843331581", "idx": 5, "speaker": "customer", "start_s": 11.6, "end_s": 12.4, "text_en": "Hello, speak.", "text_native": "नमस्कार, बोलिए।" }, { "ucid": "21112178843331581", "idx": 6, "speaker": "agent", "start_s": 12.8, "end_s": 15.6, "text_en": "Sir, do you have any requirement for steel right now at Vaastavi Lime Depot?", "text_native": "आपका सर ये वास्तवी लाइम डिपो में कुछ requirement है क्या अभी steel का?" }, { "ucid": "21112178843331581", "idx": 7, "speaker": "customer", "start_s": 15.9, "end_s": 16.9, "text_en": "No sir, not right now.", "text_native": "नहीं सर, अभी तो नहीं है।" }, { "ucid": "21112178843331581", "idx": 8, "speaker": "agent", "start_s": 17.3, "end_s": 19.4, "text_en": "Okay. By the way, what kind of work do you do?", "text_native": "अच्छा। वैसे ये किस चीज़ का काम करते हैं आप?" }, { "ucid": "21112178843331581", "idx": 9, "speaker": "customer", "start_s": 19.8, "end_s": 21.2, "text_en": "This is a construction material supplier.", "text_native": "ये कंस्ट्रक्शन मटेरियल सप्लायर।" }, { "ucid": "21112178843331581", "idx": 10, "speaker": "agent", "start_s": 21.8, "end_s": 24.2, "text_en": "Okay. So you must have a requirement for TMT bars and such?", "text_native": "अच्छा। तो TMT bars वगेरा का requirement रहता होगा आपको?" }, { "ucid": "21112178843331581", "idx": 11, "speaker": "customer", "start_s": 24.4, "end_s": 25.3, "text_en": "Yes, we do, sir.", "text_native": "हाँ, रहता है सर।" }, { "ucid": "21112178843331581", "idx": 12, "speaker": "agent", "start_s": 25.7, "end_s": 28.3, "text_en": "Okay, if you have any requirement, let me know. I will send the card once.", "text_native": "ठीक है, कुछ रहेगा तो मेरेको बताइएगा। मैं कार्ड भेज दूंगा एक बार।" }, { "ucid": "21112178843331581", "idx": 13, "speaker": "customer", "start_s": 28.5, "end_s": 29.2, "text_en": "Okay sir.", "text_native": "ठीक है सर।" } ], "steps": [ { "ucid": "21112178843331581", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The opener was abrupt and went straight to asking for a requirement, lacking a warm welcome." }, { "ucid": "21112178843331581", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Only verified the company name, failing to ask about city, procurement role, or contact details." }, { "ucid": "21112178843331581", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "", "comment": "Only asked about business type and confirmed TMT requirement, missing the majority of discovery questions." }, { "ucid": "21112178843331581", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No attempt was made to explain the JSW One platform or its benefits." }, { "ucid": "21112178843331581", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "After the customer stated no current requirement, the agent failed to schedule a specific callback date." }, { "ucid": "21112178843331581", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough scheduled." } ], "objections": [], "missed_steps": [ "NR1 Warm welcome opener", "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }