Call 21112178843303712 2026-09-03 · Sajal Bhaskar · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +2/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent asked about the business type but failed to ask any other discovery questions before the call ended.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
Agent asked about a current requirement, but after the customer said no, did not schedule a specific callback for the future project.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled callback, or a platform walkthrough.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
did well
Warm welcome opener
I was calling from JSW One, sir, greetings.
Summary
The agent contacted a new registrant who is planning a future project (an oil mill) and has no immediate steel requirement. The agent made a confusing comment suggesting the project was already complete, after which the customer ended the call stating they were in a meeting. No discovery was completed or next steps agreed upon.
Coaching
When a customer mentions a future project, explore its timeline and needs instead of making incorrect assumptions that can end the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | I was calling from JSW One, sir, greetings. The agent's opening was polite and professional. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only verified the company name but did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
Agent asked about the business type but failed to ask any other discovery questions before the call ended. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent asked about a current requirement, but after the customer said no, did not schedule a specific callback for the future project. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a scheduled callback, or a platform walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.493 | 10.9s | 11.2s | 38.9s | 3.1s | 313.8 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हॅलो
agent
1.7s
Hello, am I speaking with Maa Mansha Agri Food?
हॅलो ये माँ मांशा ऍग्री फूड से बात कर रहे है?
customer
4.0s
Yes, tell me.
हांजी बोलिए।
agent
4.7s
I was calling from JSW One, sir, greetings.
JSW One से बात कर रहा था सर, नमस्कार।
customer
6.6s
Greetings, sir.
नमस्कार सर।
agent
7.6s
Uh sir, at Maa Mansha Agri Foods, do you have any steel requirement currently?
अह सर जी ये माँ मांशा ऍग्री फूड्स में आपका कुछ अभी steel का requirement रहता है क्या?
customer
10.9s
No sir, not right now.
नहीं सर अभी तो नहीं है फिलहाल।
agent
12.2s
Right now, what kind of firm is it? What do you do, sir?
अभी मतलब किस चीज का फर्म है? क्या करते हैं सर?
customer
13.9s
I was checking for that, sir. The Maa Mansha, this is for an oil mill, our plan is about to start.
चेक करने के लिए कर रहा था सर। जो माँ मांशा ये oil mill के लिए हमारा प्लान चालू होना है।
agent
17.1s
Okay.
अच्छा।
customer
17.6s
So for that, for that project, I was looking at how much will be required, what won't be.
तो उसके लिए वो project के लिए देख रहा था मैं कितना लगेगा क्या नहीं।
agent
20.5s
By now that project must have gone, perhaps, it must be done.
अभी तो वो project चला गया होगा शायद, हो गया होगा।
customer
22.7s
I'll connect, one minute, I am in a meeting, you see.
मैं लगाता हूं मैं एक मिनट, मैं आपको मीटिंग में हूं ना।