{ "ucid": "21112178843303712", "call_date": "2026-09-03", "start_time": "2026-09-03 16:27:17", "end_time": "2026-09-03 16:28:18", "duration_sec": 61, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "Sajal Bhaskar", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5ac6856858fe351e815631df13c4b306.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1006, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178843303712__DIA5ac6856858fe351e815631df13c4b306.mp3", "audio_bytes": 128952, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 42.984, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello (हॅलो)\n[2s] AGENT: Hello, am I speaking with Maa Mansha Agri Food? (हॅलो ये माँ मांशा ऍग्री फूड से बात कर रहे है?)\n[4s] CUSTOMER: Yes, tell me. (हांजी बोलिए।)\n[5s] AGENT: I was calling from JSW One, sir, greetings. (JSW One से बात कर रहा था सर, नमस्कार।)\n[7s] CUSTOMER: Greetings, sir. (नमस्कार सर।)\n[8s] AGENT: Uh sir, at Maa Mansha Agri Foods, do you have any steel requirement currently? (अह सर जी ये माँ मांशा ऍग्री फूड्स में आपका कुछ अभी steel का requirement रहता है क्या?)\n[11s] CUSTOMER: No sir, not right now. (नहीं सर अभी तो नहीं है फिलहाल।)\n[12s] AGENT: Right now, what kind of firm is it? What do you do, sir? (अभी मतलब किस चीज का फर्म है? क्या करते हैं सर?)\n[14s] CUSTOMER: I was checking for that, sir. The Maa Mansha, this is for an oil mill, our plan is about to start. (चेक करने के लिए कर रहा था सर। जो माँ मांशा ये oil mill के लिए हमारा प्लान चालू होना है।)\n[17s] AGENT: Okay. (अच्छा।)\n[18s] CUSTOMER: So for that, for that project, I was looking at how much will be required, what won't be. (तो उसके लिए वो project के लिए देख रहा था मैं कितना लगेगा क्या नहीं।)\n[20s] AGENT: By now that project must have gone, perhaps, it must be done. (अभी तो वो project चला गया होगा शायद, हो गया होगा।)\n[23s] CUSTOMER: I'll connect, one minute, I am in a meeting, you see. (मैं लगाता हूं मैं एक मिनट, मैं आपको मीटिंग में हूं ना।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer mentions a future project, explore its timeline and needs instead of making incorrect assumptions that can end the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant who is planning a future project (an oil mill) and has no immediate steel requirement. The agent made a confusing comment suggesting the project was already complete, after which the customer ended the call stating they were in a meeting. No discovery was completed or next steps agreed upon.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I was calling from JSW One, sir, greetings.\", \"comment\": \"The agent's opening was polite and professional.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only verified the company name but did not ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent asked about the business type but failed to ask any other discovery questions before the call ended.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent asked about a current requirement, but after the customer said no, did not schedule a specific callback for the future project.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a scheduled callback, or a platform walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer mentions a future project, explore its timeline and needs instead of making incorrect assumptions that can end the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant who is planning a future project (an oil mill) and has no immediate steel requirement. The agent made a confusing comment suggesting the project was already complete, after which the customer ended the call stating they were in a meeting. No discovery was completed or next steps agreed upon.\"}", "error": null, "latency_ms": 28759, "input_tokens": 3059, "output_tokens": 671, "created_at": "2026-09-25 11:38:06", "sentiment": "neutral", "sentiment_score": -0.045, "sentiment_confidence": "high", "pos": 2, "neg": 2, "lex_hits": 4, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.493, "agent_talk_sec": 10.9, "customer_talk_sec": 11.2, "dead_air_sec": 38.9, "longest_monologue_sec": 3.1, "agent_wpm": 313.8, "interruptions": 0, "agent_turns": 6, "customer_turns": 7, "discovery_qs": 4, "words_agent": 57, "words_customer": 61, "monologue_heavy": 0, "turns": [ { "ucid": "21112178843303712", "idx": 0, "speaker": "customer", "start_s": 0.8, "end_s": 1.2, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178843303712", "idx": 1, "speaker": "agent", "start_s": 1.7, "end_s": 3.8, "text_en": "Hello, am I speaking with Maa Mansha Agri Food?", "text_native": "हॅलो ये माँ मांशा ऍग्री फूड से बात कर रहे है?" }, { "ucid": "21112178843303712", "idx": 2, "speaker": "customer", "start_s": 4.0, "end_s": 4.6, "text_en": "Yes, tell me.", "text_native": "हांजी बोलिए।" }, { "ucid": "21112178843303712", "idx": 3, "speaker": "agent", "start_s": 4.7, "end_s": 6.5, "text_en": "I was calling from JSW One, sir, greetings.", "text_native": "JSW One से बात कर रहा था सर, नमस्कार।" }, { "ucid": "21112178843303712", "idx": 4, "speaker": "customer", "start_s": 6.6, "end_s": 7.3, "text_en": "Greetings, sir.", "text_native": "नमस्कार सर।" }, { "ucid": "21112178843303712", "idx": 5, "speaker": "agent", "start_s": 7.6, "end_s": 10.7, "text_en": "Uh sir, at Maa Mansha Agri Foods, do you have any steel requirement currently?", "text_native": "अह सर जी ये माँ मांशा ऍग्री फूड्स में आपका कुछ अभी steel का requirement रहता है क्या?" }, { "ucid": "21112178843303712", "idx": 6, "speaker": "customer", "start_s": 10.9, "end_s": 12.1, "text_en": "No sir, not right now.", "text_native": "नहीं सर अभी तो नहीं है फिलहाल।" }, { "ucid": "21112178843303712", "idx": 7, "speaker": "agent", "start_s": 12.2, "end_s": 13.8, "text_en": "Right now, what kind of firm is it? What do you do, sir?", "text_native": "अभी मतलब किस चीज का फर्म है? क्या करते हैं सर?" }, { "ucid": "21112178843303712", "idx": 8, "speaker": "customer", "start_s": 13.9, "end_s": 17.1, "text_en": "I was checking for that, sir. The Maa Mansha, this is for an oil mill, our plan is about to start.", "text_native": "चेक करने के लिए कर रहा था सर। जो माँ मांशा ये oil mill के लिए हमारा प्लान चालू होना है।" }, { "ucid": "21112178843303712", "idx": 9, "speaker": "agent", "start_s": 17.1, "end_s": 17.5, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178843303712", "idx": 10, "speaker": "customer", "start_s": 17.6, "end_s": 20.4, "text_en": "So for that, for that project, I was looking at how much will be required, what won't be.", "text_native": "तो उसके लिए वो project के लिए देख रहा था मैं कितना लगेगा क्या नहीं।" }, { "ucid": "21112178843303712", "idx": 11, "speaker": "agent", "start_s": 20.5, "end_s": 22.4, "text_en": "By now that project must have gone, perhaps, it must be done.", "text_native": "अभी तो वो project चला गया होगा शायद, हो गया होगा।" }, { "ucid": "21112178843303712", "idx": 12, "speaker": "customer", "start_s": 22.7, "end_s": 25.0, "text_en": "I'll connect, one minute, I am in a meeting, you see.", "text_native": "मैं लगाता हूं मैं एक मिनट, मैं आपको मीटिंग में हूं ना।" } ], "steps": [ { "ucid": "21112178843303712", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I was calling from JSW One, sir, greetings.", "comment": "The agent's opening was polite and professional." }, { "ucid": "21112178843303712", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Agent only verified the company name but did not ask about procurement city, role, or contact details." }, { "ucid": "21112178843303712", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Agent asked about the business type but failed to ask any other discovery questions before the call ended." }, { "ucid": "21112178843303712", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain the platform's benefits." }, { "ucid": "21112178843303712", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent asked about a current requirement, but after the customer said no, did not schedule a specific callback for the future project." }, { "ucid": "21112178843303712", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a quote, a scheduled callback, or a platform walkthrough." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }