Call 21112178843276641 2026-09-03 · dhruv · 0:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 7 turns, clean transcript (14% inaudible) | Hindi | 7 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise and a muffled side-conversation on the customer's end towards the end of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted as the call was too short.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked about a requirement, the call ended abruptly before an opportunity could be identified or a next step scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a proper closure or any agreed next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a new registrant and immediately asked if they had a steel requirement. The customer's response was inaudible, and the call disconnected within seconds without any information being exchanged or next steps being set.
Coaching
For new registrations, start with a warm welcome acknowledging their registration before asking about immediate requirements; this builds rapport and prevents the call from feeling like a generic cold call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent opened with a direct sales question ('Do you have any requirement for steel, sir?') instead of a warm welcome for a new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No profile verification questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted as the call was too short. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not mentioned or explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked about a requirement, the call ended abruptly before an opportunity could be identified or a next step scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a proper closure or any agreed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.506 | 4.0s | 3.9s | 21.1s | 1.8s | too short | 0 | 3 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
agent
1.1s
Hello.
customer
1.8s
Yes?
हां?
agent
2.4s
Sir, I was calling from JSW.
सर JSW से बात कर रहा था मैं।
customer
4.3s
Yes.
हां।
agent
5.0s
Do you have any requirement for steel, sir?
कुछ रिक्वायरमेंट है सर स्टील में?
customer
7.0s
[inaudible]