{
  "ucid": "21112178843276641",
  "call_date": "2026-09-03",
  "start_time": "1899-12-30 16:22:46",
  "end_time": "1899-12-30 16:23:15",
  "duration_sec": 29,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9fc386299e01fc188d87d62b3ea0b916.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 193,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843276641__DIA9fc386299e01fc188d87d62b3ea0b916.mp3",
  "audio_bytes": 34560,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 11.52,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes?   (हां?)\n[2s] AGENT: Sir, I was calling from JSW.   (सर JSW से बात कर रहा था मैं।)\n[4s] CUSTOMER: Yes.   (हां।)\n[5s] AGENT: Do you have any requirement for steel, sir?   (कुछ रिक्वायरमेंट है सर स्टील में?)\n[7s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: There is some background noise and a muffled side-conversation on the customer's end towards the end of the recording.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (14% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "For new registrations, start with a warm welcome acknowledging their registration before asking about immediate requirements; this builds rapport and prevents the call from feeling like a generic cold call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a new registrant and immediately asked if they had a steel requirement. The customer's response was inaudible, and the call disconnected within seconds without any information being exchanged or next steps being set.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent opened with a direct sales question ('Do you have any requirement for steel, sir?') instead of a warm welcome for a new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No profile verification questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted as the call was too short.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform was not mentioned or explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the agent asked about a requirement, the call ended abruptly before an opportunity could be identified or a next step scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a proper closure or any agreed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For new registrations, start with a warm welcome acknowledging their registration before asking about immediate requirements; this builds rapport and prevents the call from feeling like a generic cold call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a new registrant and immediately asked if they had a steel requirement. The customer's response was inaudible, and the call disconnected within seconds without any information being exchanged or next steps being set.\"}",
  "error": null,
  "latency_ms": 35832,
  "input_tokens": 2717,
  "output_tokens": 642,
  "created_at": "2026-09-25 10:57:51",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.506,
  "agent_talk_sec": 4.0,
  "customer_talk_sec": 3.9,
  "dead_air_sec": 21.1,
  "longest_monologue_sec": 1.8,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 15,
  "words_customer": 4,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843276641",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.33,
      "end_s": 0.83,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178843276641",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.07,
      "end_s": 1.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178843276641",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.08,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178843276641",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 4.1,
      "text_en": "Sir, I was calling from JSW.",
      "text_native": "सर JSW से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178843276641",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.3,
      "end_s": 4.58,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178843276641",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.96,
      "end_s": 6.8,
      "text_en": "Do you have any requirement for steel, sir?",
      "text_native": "कुछ रिक्वायरमेंट है सर स्टील में?"
    },
    {
      "ucid": "21112178843276641",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 9.8,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843276641",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent opened with a direct sales question ('Do you have any requirement for steel, sir?') instead of a warm welcome for a new registration."
    },
    {
      "ucid": "21112178843276641",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No profile verification questions were asked."
    },
    {
      "ucid": "21112178843276641",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted as the call was too short."
    },
    {
      "ucid": "21112178843276641",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform was not mentioned or explained."
    },
    {
      "ucid": "21112178843276641",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the agent asked about a requirement, the call ended abruptly before an opportunity could be identified or a next step scheduled."
    },
    {
      "ucid": "21112178843276641",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a proper closure or any agreed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}