21112178843263491 · Call

Call 21112178843263491 2026-09-03 · dhruv · 1:56

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	full conversation 26 turns, clean transcript (0% inaudible)	Hindi	26	new_registration (campaign_name:medium)

Audio: noisy: Significant background noise (call center chatter) on the agent's side, but the main conversation is clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.01

confidence high · +2/−1 from 7 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent did not attempt any discovery questions about the customer's business, procurement habits, or volumes.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified While the agent asked for a requirement, he failed to schedule a specific callback date after the customer said they had no current need.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended vaguely with no specific next step like a quote, a scheduled callback, or a platform walkthrough.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The agent confirmed the company name and immediately asked for a requirement. The customer, who identified as B2B and likely a trader, stated they have no current need but asked about the website. The call ended without any discovery or a specific next step being established.

Coaching

You skipped all discovery and profile verification, going straight to asking for a requirement. You must follow the pitch structure to understand the customer's business before you can identify an opportunity.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	Do you have any requirement for sheet metals etc.? The agent immediately jumped to a requirement question, which is hard sales pressure and not a warm opener.
NR2 Verify basic profile (4 Qs)	1	fail	1	Am I speaking with Spark Global Services? The agent only verified the company name and failed to ask about procurement city, role, or contact details.
NR3 Full discovery (8 Qs)	3	fail	0	The agent did not attempt any discovery questions about the customer's business, procurement habits, or volumes.
NR4 Platform education	1	fail	–	The agent only mentioned the website's existence and did not explain any of its benefits like transparent pricing or stock availability.
NR5 First opportunity identified	2	fail	–	Do you have any requirement for sheet metals etc.? While the agent asked for a requirement, he failed to schedule a specific callback date after the customer said they had no current need.
NR6 Closure - one of three outcomes	2	fail	–	The call ended vaguely with no specific next step like a quote, a scheduled callback, or a platform walkthrough.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.45	18.0s	22.0s	76.0s	2.6s	226.7	0	13	13	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.8s

Hello.

customer

1.5s

Hello.

agent

2.7s

Spark Global Services?

customer

4.0s

Huh?

agent

4.6s

Am I speaking with Spark Global Services?

Spark Global Services mein baat ho rahi hai meri?

customer

6.6s

Yes, speak.

Haan boliye.

agent

7.3s

Sir calling from JSW One MSME Jindal Steel Works.

customer

10.4s

Yes, go on.

Haan boliye na.

agent

11.3s

Do you have any requirement for sheet metals etc.?

Kuch requirement hai sir sheet metals wagera mein?

customer

14.1s

Not right now. If there is, I will let you know. Uh, do you have some catalogue or something?

Abhi toh nahi hai. Toh raha toh bataunga na. Uh, aapka kuch catalogue wagera hota hai kya?

agent

18.9s

Sir, we have the JSW One website.

Sir JSW One ki website hoti hai hamari.

customer

20.9s

Everything is on that, right?

Usi pe hai na sab?

agent

22.1s

Yes website, on the website.

Haan website, website par.

customer

23.4s

Do you also do bulk, bulk supply?

Aapka bulk, bulk supply bhi hota hai?

agent

25.6s

Sir, we only provide bulk supply.

Sir hamare paas bulk supply hi milta hai.

customer

27.9s

You only do bulk supply. You don't do B2C?

Bulk supply hi milta hai. B2C nahi karte hai?

agent

30.4s

Okay no, we do B2C, we operate in B2B.

Acha nahi, hum B2C, B2B mein chalte hai hum.

customer

32.9s

Yes, so I need B2B only, okay? My clients are B2B only, okay?

Haan toh B2B hi chahiye mujhe, theek hai? Mere jo clients hai B2B hi hai, theek hai?

agent

36.4s

Hmm.

customer

36.9s

I will call you. There was someone else, I had received their call earlier.

Main karta hu aapko call. Ek aur koi tha unka call aaya tha pehle.

agent

40.1s

Okay sir.

Theek hai sir.

customer

40.7s

Have you and I spoken before?

Aapki meri baat hui hai kya pehle?

agent

42.1s

No sir. My colleague must have.

Nahi sir. Mere colleague ki hui hogi.

customer

44.0s

Okay. I will do it for you. Give me some time for that.

Theek hai. Main karta hu na aapko. Thoda usme time dijiye.

agent

46.6s

Okay sir, okay.

Theek hai na sir, theek hai.

customer

48.3s

Okay.