{
  "ucid": "21112178843263491",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 16:20:34",
  "end_time": "2026-09-03 16:22:30",
  "duration_sec": 116,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe8b5944981dc693802155fe89565b07f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1008,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843263491__DIAe8b5944981dc693802155fe89565b07f.mp3",
  "audio_bytes": 259416,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 86.472,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Spark Global Services?\n[4s] CUSTOMER: Huh?\n[5s] AGENT: Am I speaking with Spark Global Services?   (Spark Global Services mein baat ho rahi hai meri?)\n[7s] CUSTOMER: Yes, speak.   (Haan boliye.)\n[7s] AGENT: Sir calling from JSW One MSME Jindal Steel Works.\n[10s] CUSTOMER: Yes, go on.   (Haan boliye na.)\n[11s] AGENT: Do you have any requirement for sheet metals etc.?   (Kuch requirement hai sir sheet metals wagera mein?)\n[14s] CUSTOMER: Not right now. If there is, I will let you know. Uh, do you have some catalogue or something?   (Abhi toh nahi hai. Toh raha toh bataunga na. Uh, aapka kuch catalogue wagera hota hai kya?)\n[19s] AGENT: Sir, we have the JSW One website.   (Sir JSW One ki website hoti hai hamari.)\n[21s] CUSTOMER: Everything is on that, right?   (Usi pe hai na sab?)\n[22s] AGENT: Yes website, on the website.   (Haan website, website par.)\n[23s] CUSTOMER: Do you also do bulk, bulk supply?   (Aapka bulk, bulk supply bhi hota hai?)\n[26s] AGENT: Sir, we only provide bulk supply.   (Sir hamare paas bulk supply hi milta hai.)\n[28s] CUSTOMER: You only do bulk supply. You don't do B2C?   (Bulk supply hi milta hai. B2C nahi karte hai?)\n[30s] AGENT: Okay no, we do B2C, we operate in B2B.   (Acha nahi, hum B2C, B2B mein chalte hai hum.)\n[33s] CUSTOMER: Yes, so I need B2B only, okay? My clients are B2B only, okay?   (Haan toh B2B hi chahiye mujhe, theek hai? Mere jo clients hai B2B hi hai, theek hai?)\n[36s] AGENT: Hmm.\n[37s] CUSTOMER: I will call you. There was someone else, I had received their call earlier.   (Main karta hu aapko call. Ek aur koi tha unka call aaya tha pehle.)\n[40s] AGENT: Okay sir.   (Theek hai sir.)\n[41s] CUSTOMER: Have you and I spoken before?   (Aapki meri baat hui hai kya pehle?)\n[42s] AGENT: No sir. My colleague must have.   (Nahi sir. Mere colleague ki hui hogi.)\n[44s] CUSTOMER: Okay. I will do it for you. Give me some time for that.   (Theek hai. Main karta hu na aapko. Thoda usme time dijiye.)\n[47s] AGENT: Okay sir, okay.   (Theek hai na sir, theek hai.)\n[48s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 26,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise (call center chatter) on the agent's side, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "26 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You skipped all discovery and profile verification, going straight to asking for a requirement. You must follow the pitch structure to understand the customer's business before you can identify an opportunity.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the company name and immediately asked for a requirement. The customer, who identified as B2B and likely a trader, stated they have no current need but asked about the website. The call ended without any discovery or a specific next step being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for sheet metals etc.?\", \"comment\": \"The agent immediately jumped to a requirement question, which is hard sales pressure and not a warm opener.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Am I speaking with Spark Global Services?\", \"comment\": \"The agent only verified the company name and failed to ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt any discovery questions about the customer's business, procurement habits, or volumes.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent only mentioned the website's existence and did not explain any of its benefits like transparent pricing or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for sheet metals etc.?\", \"comment\": \"While the agent asked for a requirement, he failed to schedule a specific callback date after the customer said they had no current need.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended vaguely with no specific next step like a quote, a scheduled callback, or a platform walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped all discovery and profile verification, going straight to asking for a requirement. You must follow the pitch structure to understand the customer's business before you can identify an opportunity.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the company name and immediately asked for a requirement. The customer, who identified as B2B and likely a trader, stated they have no current need but asked about the website. The call ended without any discovery or a specific next step being established.\"}",
  "error": null,
  "latency_ms": 45770,
  "input_tokens": 3332,
  "output_tokens": 727,
  "created_at": "2026-09-25 11:38:29",
  "sentiment": "neutral",
  "sentiment_score": -0.014,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.45,
  "agent_talk_sec": 18.0,
  "customer_talk_sec": 22.0,
  "dead_air_sec": 76.0,
  "longest_monologue_sec": 2.6,
  "agent_wpm": 226.7,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 13,
  "discovery_qs": 3,
  "words_agent": 68,
  "words_customer": 94,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843263491",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.8,
      "end_s": 1.3,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178843263491",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.5,
      "end_s": 2.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178843263491",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 3.8,
      "text_en": "Spark Global Services?",
      "text_native": "Spark Global Services?"
    },
    {
      "ucid": "21112178843263491",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.3,
      "text_en": "Huh?",
      "text_native": "Huh?"
    },
    {
      "ucid": "21112178843263491",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.6,
      "end_s": 6.3,
      "text_en": "Am I speaking with Spark Global Services?",
      "text_native": "Spark Global Services mein baat ho rahi hai meri?"
    },
    {
      "ucid": "21112178843263491",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.6,
      "end_s": 7.1,
      "text_en": "Yes, speak.",
      "text_native": "Haan boliye."
    },
    {
      "ucid": "21112178843263491",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 9.9,
      "text_en": "Sir calling from JSW One MSME Jindal Steel Works.",
      "text_native": "Sir calling from JSW One MSME Jindal Steel Works."
    },
    {
      "ucid": "21112178843263491",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.4,
      "end_s": 11.0,
      "text_en": "Yes, go on.",
      "text_native": "Haan boliye na."
    },
    {
      "ucid": "21112178843263491",
      "idx": 8,
      "speaker": "agent",
      "start_s": 11.3,
      "end_s": 13.3,
      "text_en": "Do you have any requirement for sheet metals etc.?",
      "text_native": "Kuch requirement hai sir sheet metals wagera mein?"
    },
    {
      "ucid": "21112178843263491",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 18.6,
      "text_en": "Not right now. If there is, I will let you know. Uh, do you have some catalogue or something?",
      "text_native": "Abhi toh nahi hai. Toh raha toh bataunga na. Uh, aapka kuch catalogue wagera hota hai kya?"
    },
    {
      "ucid": "21112178843263491",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.9,
      "end_s": 20.6,
      "text_en": "Sir, we have the JSW One website.",
      "text_native": "Sir JSW One ki website hoti hai hamari."
    },
    {
      "ucid": "21112178843263491",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.9,
      "end_s": 21.9,
      "text_en": "Everything is on that, right?",
      "text_native": "Usi pe hai na sab?"
    },
    {
      "ucid": "21112178843263491",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 23.3,
      "text_en": "Yes website, on the website.",
      "text_native": "Haan website, website par."
    },
    {
      "ucid": "21112178843263491",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.4,
      "end_s": 25.3,
      "text_en": "Do you also do bulk, bulk supply?",
      "text_native": "Aapka bulk, bulk supply bhi hota hai?"
    },
    {
      "ucid": "21112178843263491",
      "idx": 14,
      "speaker": "agent",
      "start_s": 25.6,
      "end_s": 27.3,
      "text_en": "Sir, we only provide bulk supply.",
      "text_native": "Sir hamare paas bulk supply hi milta hai."
    },
    {
      "ucid": "21112178843263491",
      "idx": 15,
      "speaker": "customer",
      "start_s": 27.9,
      "end_s": 30.1,
      "text_en": "You only do bulk supply. You don't do B2C?",
      "text_native": "Bulk supply hi milta hai. B2C nahi karte hai?"
    },
    {
      "ucid": "21112178843263491",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.4,
      "end_s": 32.6,
      "text_en": "Okay no, we do B2C, we operate in B2B.",
      "text_native": "Acha nahi, hum B2C, B2B mein chalte hai hum."
    },
    {
      "ucid": "21112178843263491",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.9,
      "end_s": 36.3,
      "text_en": "Yes, so I need B2B only, okay? My clients are B2B only, okay?",
      "text_native": "Haan toh B2B hi chahiye mujhe, theek hai? Mere jo clients hai B2B hi hai, theek hai?"
    },
    {
      "ucid": "21112178843263491",
      "idx": 18,
      "speaker": "agent",
      "start_s": 36.4,
      "end_s": 36.7,
      "text_en": "Hmm.",
      "text_native": "Hmm."
    },
    {
      "ucid": "21112178843263491",
      "idx": 19,
      "speaker": "customer",
      "start_s": 36.9,
      "end_s": 39.9,
      "text_en": "I will call you. There was someone else, I had received their call earlier.",
      "text_native": "Main karta hu aapko call. Ek aur koi tha unka call aaya tha pehle."
    },
    {
      "ucid": "21112178843263491",
      "idx": 20,
      "speaker": "agent",
      "start_s": 40.1,
      "end_s": 40.6,
      "text_en": "Okay sir.",
      "text_native": "Theek hai sir."
    },
    {
      "ucid": "21112178843263491",
      "idx": 21,
      "speaker": "customer",
      "start_s": 40.7,
      "end_s": 41.9,
      "text_en": "Have you and I spoken before?",
      "text_native": "Aapki meri baat hui hai kya pehle?"
    },
    {
      "ucid": "21112178843263491",
      "idx": 22,
      "speaker": "agent",
      "start_s": 42.1,
      "end_s": 43.6,
      "text_en": "No sir. My colleague must have.",
      "text_native": "Nahi sir. Mere colleague ki hui hogi."
    },
    {
      "ucid": "21112178843263491",
      "idx": 23,
      "speaker": "customer",
      "start_s": 44.0,
      "end_s": 46.3,
      "text_en": "Okay. I will do it for you. Give me some time for that.",
      "text_native": "Theek hai. Main karta hu na aapko. Thoda usme time dijiye."
    },
    {
      "ucid": "21112178843263491",
      "idx": 24,
      "speaker": "agent",
      "start_s": 46.6,
      "end_s": 47.6,
      "text_en": "Okay sir, okay.",
      "text_native": "Theek hai na sir, theek hai."
    },
    {
      "ucid": "21112178843263491",
      "idx": 25,
      "speaker": "customer",
      "start_s": 48.3,
      "end_s": 48.9,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843263491",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for sheet metals etc.?",
      "comment": "The agent immediately jumped to a requirement question, which is hard sales pressure and not a warm opener."
    },
    {
      "ucid": "21112178843263491",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Am I speaking with Spark Global Services?",
      "comment": "The agent only verified the company name and failed to ask about procurement city, role, or contact details."
    },
    {
      "ucid": "21112178843263491",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not attempt any discovery questions about the customer's business, procurement habits, or volumes."
    },
    {
      "ucid": "21112178843263491",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent only mentioned the website's existence and did not explain any of its benefits like transparent pricing or stock availability."
    },
    {
      "ucid": "21112178843263491",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for sheet metals etc.?",
      "comment": "While the agent asked for a requirement, he failed to schedule a specific callback date after the customer said they had no current need."
    },
    {
      "ucid": "21112178843263491",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended vaguely with no specific next step like a quote, a scheduled callback, or a platform walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}