Call 21112178843250971 2026-09-03 · dhruv · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrong_Number | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the agent's side, characteristic of a call center environment.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was identified as a wrong number before any discovery could be attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No opportunity was identified as the call was a wrong number.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly and did not conclude with one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent attempted to contact 'Noor Traders' but reached a wrong number. The person who answered confirmed they were not the intended contact, and the call was terminated immediately. No business discussion occurred.
Coaching
Since this was a wrong number, the pitch could not be delivered. For future calls, ensure you open with a full introduction, such as 'Hello, this is Dhruv from JSW One,' before verifying the contact's name.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | AGENT: Hello? Noor Traders? The agent did not provide a warm welcome or introduce themselves and the company; they went straight to verification. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call ended immediately after the customer confirmed it was a wrong number, so no profile questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was identified as a wrong number before any discovery could be attempted. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No opportunity was identified as the call was a wrong number. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | AGENT: Okay. The call ended abruptly and did not conclude with one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.717 | 3.3s | 1.3s | 39.4s | 1.4s | too short | 0 | 4 | 3 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello?
हेलो?
customer
1.8s
Hello?
हेलो?
agent
2.8s
Noor Traders?
नूर ट्रेडर्स?
customer
4.0s
Hello?
हेलो?
agent
4.7s
Is this Noor Trader speaking?
नूर ट्रेडर बात कर रहे हैं?
customer
6.5s
No.
नहीं।
agent
7.8s
Okay.
ठीक है।