{
  "ucid": "21112178843250971",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 16:18:29",
  "end_time": "2026-09-03 16:19:13",
  "duration_sec": 44,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Wrong_Number",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA757ab0a6b74af02c1d9d2322de8f8021.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1009,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843250971__DIA757ab0a6b74af02c1d9d2322de8f8021.mp3",
  "audio_bytes": 51192,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 17.064,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello?   (हेलो?)\n[2s] CUSTOMER: Hello?   (हेलो?)\n[3s] AGENT: Noor Traders?   (नूर ट्रेडर्स?)\n[4s] CUSTOMER: Hello?   (हेलो?)\n[5s] AGENT: Is this Noor Trader speaking?   (नूर ट्रेडर बात कर रहे हैं?)\n[6s] CUSTOMER: No.   (नहीं।)\n[8s] AGENT: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the agent's side, characteristic of a call center environment.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Since this was a wrong number, the pitch could not be delivered. For future calls, ensure you open with a full introduction, such as 'Hello, this is Dhruv from JSW One,' before verifying the contact's name.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent attempted to contact 'Noor Traders' but reached a wrong number. The person who answered confirmed they were not the intended contact, and the call was terminated immediately. No business discussion occurred.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello? Noor Traders?\", \"comment\": \"The agent did not provide a warm welcome or introduce themselves and the company; they went straight to verification.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended immediately after the customer confirmed it was a wrong number, so no profile questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was identified as a wrong number before any discovery could be attempted.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No opportunity was identified as the call was a wrong number.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay.\", \"comment\": \"The call ended abruptly and did not conclude with one of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Since this was a wrong number, the pitch could not be delivered. For future calls, ensure you open with a full introduction, such as 'Hello, this is Dhruv from JSW One,' before verifying the contact's name.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to contact 'Noor Traders' but reached a wrong number. The person who answered confirmed they were not the intended contact, and the call was terminated immediately. No business discussion occurred.\"}",
  "error": null,
  "latency_ms": 23422,
  "input_tokens": 2714,
  "output_tokens": 669,
  "created_at": "2026-09-25 11:38:10",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.717,
  "agent_talk_sec": 3.3,
  "customer_talk_sec": 1.3,
  "dead_air_sec": 39.4,
  "longest_monologue_sec": 1.4,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 3,
  "discovery_qs": 3,
  "words_agent": 9,
  "words_customer": 3,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843250971",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.87,
      "end_s": 1.43,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178843250971",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.84,
      "end_s": 2.34,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178843250971",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 3.64,
      "text_en": "Noor Traders?",
      "text_native": "नूर ट्रेडर्स?"
    },
    {
      "ucid": "21112178843250971",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.44,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178843250971",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.73,
      "end_s": 6.14,
      "text_en": "Is this Noor Trader speaking?",
      "text_native": "नूर ट्रेडर बात कर रहे हैं?"
    },
    {
      "ucid": "21112178843250971",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.5,
      "end_s": 6.9,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178843250971",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 8.3,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843250971",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello? Noor Traders?",
      "comment": "The agent did not provide a warm welcome or introduce themselves and the company; they went straight to verification."
    },
    {
      "ucid": "21112178843250971",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended immediately after the customer confirmed it was a wrong number, so no profile questions were asked."
    },
    {
      "ucid": "21112178843250971",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was identified as a wrong number before any discovery could be attempted."
    },
    {
      "ucid": "21112178843250971",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any platform education could be provided."
    },
    {
      "ucid": "21112178843250971",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No opportunity was identified as the call was a wrong number."
    },
    {
      "ucid": "21112178843250971",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay.",
      "comment": "The call ended abruptly and did not conclude with one of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}