Call 21112178843189591 2026-09-03 · dhruv · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +8/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked about the customer's business, volume, or procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but did not schedule a specific callback when the customer deferred.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague 'customer will call back', not a confirmed next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a newly registered user and asked if they had a requirement. The customer deflected, stating they would call back when a requirement arises. The agent accepted this and ended the call without conducting any discovery or scheduling a specific follow-up.
Coaching
When a customer says 'I will call you', you must try to secure a specific follow-up date instead of immediately ending the conversation.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent's opener was a simple identification, not a warm welcome for a new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile questions were asked to verify name, company, city, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits were not explained at any point. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a requirement but did not schedule a specific callback when the customer deferred. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague 'customer will call back', not a confirmed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.49 | 7.1s | 7.4s | 27.5s | 2.3s | 228.2 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
2.0s
Hello.
हॅलो।
customer
2.9s
Yes.
हाँ।
agent
3.6s
Uh sir, I was calling from JSW One.
अह सर JSW One से बात कर रहा था मैं।
customer
5.8s
Yes yes, tell me.
हाँ हाँ, बोलिए।
agent
7.1s
Uh sir, is there any requirement in sheet metal etc.?
अह सर कुछ रिक्वायरमेंट है शीट मेटल वगेरा में?
customer
9.8s
Yes, yes, it will come. I will call you. Your number is probably saved.
हाँ हाँ आएगा। मैं आपको फोन करूंगा। आपका नंबर शायद सेव्ड है।
agent
14.2s
Okay sir, no problem.
ठीक है सर, कोई दिक्कत नहीं।
customer
15.8s
I will call, yeah.
मैं फोन करूंगा, या।
agent
17.3s
No worries, no worries.