{
  "ucid": "21112178843189591",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 16:08:15",
  "end_time": "2026-09-03 16:08:57",
  "duration_sec": 42,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3a089e625e8bc199940a2882c4400ee5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1012,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843189591__DIA3a089e625e8bc199940a2882c4400ee5.mp3",
  "audio_bytes": 75600,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 25.2,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello.   (हॅलो।)\n[3s] CUSTOMER: Yes.   (हाँ।)\n[4s] AGENT: Uh sir, I was calling from JSW One.   (अह सर JSW One से बात कर रहा था मैं।)\n[6s] CUSTOMER: Yes yes, tell me.   (हाँ हाँ, बोलिए।)\n[7s] AGENT: Uh sir, is there any requirement in sheet metal etc.?   (अह सर कुछ रिक्वायरमेंट है शीट मेटल वगेरा में?)\n[10s] CUSTOMER: Yes, yes, it will come. I will call you. Your number is probably saved.   (हाँ हाँ आएगा। मैं आपको फोन करूंगा। आपका नंबर शायद सेव्ड है।)\n[14s] AGENT: Okay sir, no problem.   (ठीक है सर, कोई दिक्कत नहीं।)\n[16s] CUSTOMER: I will call, yeah.   (मैं फोन करूंगा, या।)\n[17s] AGENT: No worries, no worries.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says 'I will call you', you must try to secure a specific follow-up date instead of immediately ending the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered user and asked if they had a requirement. The customer deflected, stating they would call back when a requirement arises. The agent accepted this and ended the call without conducting any discovery or scheduling a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent's opener was a simple identification, not a warm welcome for a new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No basic profile questions were asked to verify name, company, city, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business, volume, or procurement habits.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform's benefits were not explained at any point.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked for a requirement but did not schedule a specific callback when the customer deferred.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague 'customer will call back', not a confirmed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says 'I will call you', you must try to secure a specific follow-up date instead of immediately ending the conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered user and asked if they had a requirement. The customer deflected, stating they would call back when a requirement arises. The agent accepted this and ended the call without conducting any discovery or scheduling a specific follow-up.\"}",
  "error": null,
  "latency_ms": 33753,
  "input_tokens": 2845,
  "output_tokens": 653,
  "created_at": "2026-09-25 11:38:30",
  "sentiment": "positive",
  "sentiment_score": 0.38,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.49,
  "agent_talk_sec": 7.1,
  "customer_talk_sec": 7.4,
  "dead_air_sec": 27.5,
  "longest_monologue_sec": 2.3,
  "agent_wpm": 228.2,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 27,
  "words_customer": 24,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843189591",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.51,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178843189591",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.47,
      "text_en": "Hello.",
      "text_native": "हॅलो।"
    },
    {
      "ucid": "21112178843189591",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.88,
      "end_s": 3.23,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178843189591",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.56,
      "end_s": 5.4,
      "text_en": "Uh sir, I was calling from JSW One.",
      "text_native": "अह सर JSW One से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178843189591",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.83,
      "end_s": 6.73,
      "text_en": "Yes yes, tell me.",
      "text_native": "हाँ हाँ, बोलिए।"
    },
    {
      "ucid": "21112178843189591",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.14,
      "end_s": 9.44,
      "text_en": "Uh sir, is there any requirement in sheet metal etc.?",
      "text_native": "अह सर कुछ रिक्वायरमेंट है शीट मेटल वगेरा में?"
    },
    {
      "ucid": "21112178843189591",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.8,
      "end_s": 13.94,
      "text_en": "Yes, yes, it will come. I will call you. Your number is probably saved.",
      "text_native": "हाँ हाँ आएगा। मैं आपको फोन करूंगा। आपका नंबर शायद सेव्ड है।"
    },
    {
      "ucid": "21112178843189591",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.23,
      "end_s": 15.53,
      "text_en": "Okay sir, no problem.",
      "text_native": "ठीक है सर, कोई दिक्कत नहीं।"
    },
    {
      "ucid": "21112178843189591",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.83,
      "end_s": 17.21,
      "text_en": "I will call, yeah.",
      "text_native": "मैं फोन करूंगा, या।"
    },
    {
      "ucid": "21112178843189591",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 18.5,
      "text_en": "No worries, no worries.",
      "text_native": "No worries, no worries."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843189591",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent's opener was a simple identification, not a warm welcome for a new registration."
    },
    {
      "ucid": "21112178843189591",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No basic profile questions were asked to verify name, company, city, or contact details."
    },
    {
      "ucid": "21112178843189591",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business, volume, or procurement habits."
    },
    {
      "ucid": "21112178843189591",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform's benefits were not explained at any point."
    },
    {
      "ucid": "21112178843189591",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked for a requirement but did not schedule a specific callback when the customer deferred."
    },
    {
      "ucid": "21112178843189591",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a vague 'customer will call back', not a confirmed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}