Call 21112178843150121 2026-09-03 · Ronak Mehta · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Gujarati | 13 | new_registration (campaign_name:medium) |
Audio: clear: The call starts in Gujarati and then switches to Hindi.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +1/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only asked about business type; missed all other discovery questions about volume, brands, payment etc.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Failed to schedule a specific callback date after the customer stated no current requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without any of the three required closure outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a newly registered user and confirmed his name. The agent asked about immediate requirements, and the customer replied he is a contractor who primarily uses TMT and has no current need as he is out of town. The agent did not attempt further discovery or schedule a specific follow-up, and the call concluded.
Coaching
When a customer says they have no immediate need, use that as an opportunity to build a profile for the future by asking discovery questions about their business, typical material usage, and procurement process.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Are there any plans for any material procurement right now? The opener was a direct sales question, not a warm welcome positioning the agent as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Jignasu Modi? Only verified the customer's name; missed company, procurement city, and contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | What do you deal in, sir, by the way? Only asked about business type; missed all other discovery questions about volume, brands, payment etc. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Did not explain the platform's value propositions (pricing, TC, availability) at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Failed to schedule a specific callback date after the customer stated no current requirement. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without any of the three required closure outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.592 | 13.2s | 9.1s | 31.7s | 5.3s | 240.9 | 0 | 7 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
હલો
agent
2.3s
Hello, am I speaking with Jignasu Modi?
હલો, જીજ્ઞાસુ મોદીથી વાત થાય છે?
customer
4.7s
Yes.
હા.
agent
5.2s
Gautam speaking from this side, from JSW One.
ગૌતમ આ તરફથી વાત કરું છું JSW One થી.
agent
7.6s
Are there any plans for any material procurement right now?
કઈ મટીરીયલમાં કઈ પ્રોક્યોરમેન્ટના કઈ પ્લાન છે અત્યારે?
agent
10.0s
HR sheets, coils.
customer
11.0s
Not right now sir, I will tell you later.
अभी नहीं है सर, वो बाद में मैं बताऊंगा।
agent
13.5s
What do you deal in, sir, by the way?
आप किस चीज में डील करते हैं सर वैसे?
customer
15.3s
I am a contractor, sir, we mostly deal in TMT.
मैं तो एक कॉन्ट्रैक्टर हूं सर, डील तो हम क्या TMT में करते हैं ज्यादा।
agent
18.1s
Okay okay okay. Alright. So is there any plan this month?
अच्छा अच्छा अच्छा। ठीक है। तो कुछ प्लान है अभी ये महीने में?
customer
21.2s
No, not right now sir, I am out of station right now. I will let you know.
नहीं अभी नहीं है सर, वो अभी तो मैं कहीं बाहर आया हुआ हूं। मैं आपको बताता हूं।
agent
24.3s
No worries. Okay, that's fine.
No worries. ठीक है, चलेगा।
customer
26.0s
Okay sir.
ठीक है सर।