{ "ucid": "21112178843150121", "call_date": "2026-09-03", "start_time": "2026-09-03 16:01:41", "end_time": "2026-09-03 16:02:35", "duration_sec": 54, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdbbb2d3065bab6bdf4ddfac9b140561a.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1013, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178843150121__DIAdbbb2d3065bab6bdf4ddfac9b140561a.mp3", "audio_bytes": 108432, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 36.144, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (હલો)\n[2s] AGENT: Hello, am I speaking with Jignasu Modi? (હલો, જીજ્ઞાસુ મોદીથી વાત થાય છે?)\n[5s] CUSTOMER: Yes. (હા.)\n[5s] AGENT: Gautam speaking from this side, from JSW One. (ગૌતમ આ તરફથી વાત કરું છું JSW One થી.)\n[8s] AGENT: Are there any plans for any material procurement right now? (કઈ મટીરીયલમાં કઈ પ્રોક્યોરમેન્ટના કઈ પ્લાન છે અત્યારે?)\n[10s] AGENT: HR sheets, coils.\n[11s] CUSTOMER: Not right now sir, I will tell you later. (अभी नहीं है सर, वो बाद में मैं बताऊंगा।)\n[13s] AGENT: What do you deal in, sir, by the way? (आप किस चीज में डील करते हैं सर वैसे?)\n[15s] CUSTOMER: I am a contractor, sir, we mostly deal in TMT. (मैं तो एक कॉन्ट्रैक्टर हूं सर, डील तो हम क्या TMT में करते हैं ज्यादा।)\n[18s] AGENT: Okay okay okay. Alright. So is there any plan this month? (अच्छा अच्छा अच्छा। ठीक है। तो कुछ प्लान है अभी ये महीने में?)\n[21s] CUSTOMER: No, not right now sir, I am out of station right now. I will let you know. (नहीं अभी नहीं है सर, वो अभी तो मैं कहीं बाहर आया हुआ हूं। मैं आपको बताता हूं।)\n[24s] AGENT: No worries. Okay, that's fine. (No worries. ठीक है, चलेगा।)\n[26s] CUSTOMER: Okay sir. (ठीक है सर।)", "language": "Gujarati", "languages": "[\"Gujarati\", \"Hindi\", \"English\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: The call starts in Gujarati and then switches to Hindi.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (0% inaudible)", "band_language": "Gujarati", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer says they have no immediate need, use that as an opportunity to build a profile for the future by asking discovery questions about their business, typical material usage, and procurement process.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a newly registered user and confirmed his name. The agent asked about immediate requirements, and the customer replied he is a contractor who primarily uses TMT and has no current need as he is out of town. The agent did not attempt further discovery or schedule a specific follow-up, and the call concluded.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Are there any plans for any material procurement right now?\", \"comment\": \"The opener was a direct sales question, not a warm welcome positioning the agent as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I speaking with Jignasu Modi?\", \"comment\": \"Only verified the customer's name; missed company, procurement city, and contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"What do you deal in, sir, by the way?\", \"comment\": \"Only asked about business type; missed all other discovery questions about volume, brands, payment etc.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Did not explain the platform's value propositions (pricing, TC, availability) at all.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Failed to schedule a specific callback date after the customer stated no current requirement.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without any of the three required closure outcomes (quote, specific callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate need, use that as an opportunity to build a profile for the future by asking discovery questions about their business, typical material usage, and procurement process.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user and confirmed his name. The agent asked about immediate requirements, and the customer replied he is a contractor who primarily uses TMT and has no current need as he is out of town. The agent did not attempt further discovery or schedule a specific follow-up, and the call concluded.\"}", "error": null, "latency_ms": 37015, "input_tokens": 3013, "output_tokens": 717, "created_at": "2026-09-25 23:02:51", "sentiment": "negative", "sentiment_score": -0.243, "sentiment_confidence": "high", "pos": 1, "neg": 2, "lex_hits": 6, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.592, "agent_talk_sec": 13.2, "customer_talk_sec": 9.1, "dead_air_sec": 31.7, "longest_monologue_sec": 5.3, "agent_wpm": 240.9, "interruptions": 0, "agent_turns": 7, "customer_turns": 6, "discovery_qs": 4, "words_agent": 53, "words_customer": 40, "monologue_heavy": 0, "turns": [ { "ucid": "21112178843150121", "idx": 0, "speaker": "customer", "start_s": 1.38, "end_s": 1.78, "text_en": "Hello.", "text_native": "હલો" }, { "ucid": "21112178843150121", "idx": 1, "speaker": "agent", "start_s": 2.3, "end_s": 4.11, "text_en": "Hello, am I speaking with Jignasu Modi?", "text_native": "હલો, જીજ્ઞાસુ મોદીથી વાત થાય છે?" }, { "ucid": "21112178843150121", "idx": 2, "speaker": "customer", "start_s": 4.67, "end_s": 5.0, "text_en": "Yes.", "text_native": "હા." }, { "ucid": "21112178843150121", "idx": 3, "speaker": "agent", "start_s": 5.2, "end_s": 7.2, "text_en": "Gautam speaking from this side, from JSW One.", "text_native": "ગૌતમ આ તરફથી વાત કરું છું JSW One થી." }, { "ucid": "21112178843150121", "idx": 4, "speaker": "agent", "start_s": 7.6, "end_s": 10.01, "text_en": "Are there any plans for any material procurement right now?", "text_native": "કઈ મટીરીયલમાં કઈ પ્રોક્યોરમેન્ટના કઈ પ્લાન છે અત્યારે?" }, { "ucid": "21112178843150121", "idx": 5, "speaker": "agent", "start_s": 10.01, "end_s": 10.88, "text_en": "HR sheets, coils.", "text_native": "HR sheets, coils." }, { "ucid": "21112178843150121", "idx": 6, "speaker": "customer", "start_s": 10.98, "end_s": 12.98, "text_en": "Not right now sir, I will tell you later.", "text_native": "अभी नहीं है सर, वो बाद में मैं बताऊंगा।" }, { "ucid": "21112178843150121", "idx": 7, "speaker": "agent", "start_s": 13.47, "end_s": 15.07, "text_en": "What do you deal in, sir, by the way?", "text_native": "आप किस चीज में डील करते हैं सर वैसे?" }, { "ucid": "21112178843150121", "idx": 8, "speaker": "customer", "start_s": 15.28, "end_s": 17.9, "text_en": "I am a contractor, sir, we mostly deal in TMT.", "text_native": "मैं तो एक कॉन्ट्रैक्टर हूं सर, डील तो हम क्या TMT में करते हैं ज्यादा।" }, { "ucid": "21112178843150121", "idx": 9, "speaker": "agent", "start_s": 18.13, "end_s": 21.2, "text_en": "Okay okay okay. Alright. So is there any plan this month?", "text_native": "अच्छा अच्छा अच्छा। ठीक है। तो कुछ प्लान है अभी ये महीने में?" }, { "ucid": "21112178843150121", "idx": 10, "speaker": "customer", "start_s": 21.2, "end_s": 24.3, "text_en": "No, not right now sir, I am out of station right now. I will let you know.", "text_native": "नहीं अभी नहीं है सर, वो अभी तो मैं कहीं बाहर आया हुआ हूं। मैं आपको बताता हूं।" }, { "ucid": "21112178843150121", "idx": 11, "speaker": "agent", "start_s": 24.3, "end_s": 25.7, "text_en": "No worries. Okay, that's fine.", "text_native": "No worries. ठीक है, चलेगा।" }, { "ucid": "21112178843150121", "idx": 12, "speaker": "customer", "start_s": 26.0, "end_s": 26.6, "text_en": "Okay sir.", "text_native": "ठीक है सर।" } ], "steps": [ { "ucid": "21112178843150121", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Are there any plans for any material procurement right now?", "comment": "The opener was a direct sales question, not a warm welcome positioning the agent as a helper." }, { "ucid": "21112178843150121", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "am I speaking with Jignasu Modi?", "comment": "Only verified the customer's name; missed company, procurement city, and contact details." }, { "ucid": "21112178843150121", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "What do you deal in, sir, by the way?", "comment": "Only asked about business type; missed all other discovery questions about volume, brands, payment etc." }, { "ucid": "21112178843150121", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Did not explain the platform's value propositions (pricing, TC, availability) at all." }, { "ucid": "21112178843150121", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Failed to schedule a specific callback date after the customer stated no current requirement." }, { "ucid": "21112178843150121", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without any of the three required closure outcomes (quote, specific callback, or walkthrough)." } ], "objections": [], "missed_steps": [ "NR1 Warm welcome opener", "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }