Call 21112178843121291 2026-09-03 · Ronak Mehta · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:medium) |
Audio: noisy: Background office noise and chatter are present throughout the recording, but the main speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended due to a communication breakdown with no closure step taken.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Warm welcome opener
The agent immediately asked for a requirement instead of providing a warm welcome or context for the call.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?
habit You did 85% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
First opportunity identified
are you planning anything for material procurement right now? Metal sheets...
Summary
The agent called a customer who had recently registered. The call was unsuccessful due to a suspected bad connection on the customer's end, as they repeatedly said 'Hello?' and seemed unable to hear the agent. The agent introduced himself and attempted to ask about a current requirement, but no further conversation was possible. The logged disposition 'Not_Answered' is incorrect.
Coaching
When opening a call, first state the reason for calling (e.g., 'following up on your registration') to provide context before asking for a requirement.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent immediately asked for a requirement instead of providing a warm welcome or context for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No profile verification questions were asked before the call ended due to a communication breakdown. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the platform could be explained. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | are you planning anything for material procurement right now? Metal sheets... The agent successfully asked for a current requirement, though the call ended before a response was received. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended due to a communication breakdown with no closure step taken. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.854 heavy | 11.1s | 1.9s | 36.0s | 7.7s | 216.2 | 0 | 5 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello Aditya ji?
customer
2.3s
Hello?
agent
3.0s
Okay.
ठीक है।
agent
3.9s
Yes, this is Ronak Mehta speaking from JSW One.
जी, रोनक मेहता बात कर रहा हूं JSW One से।
customer
6.4s
Hello?
agent
7.1s
JSW...
agent
8.0s
This is Ronak Mehta speaking from JSW One. You had an account with us, so are you planning anything for material procurement right now? Metal sheets...
रोनक मेहता बात कर रहा हूं JSW One से। आपका एक account था हमारे साथ में, तो कुछ अभी plan कर रहे हैं material procurement का? Metal sheets...
customer
15.0s
Hello?
customer
16.2s
Hello?