{
  "ucid": "21112178843121291",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:56:52",
  "end_time": "2026-09-03 15:57:41",
  "duration_sec": 49,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Not_Answered",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbfe09d9043ea56f266a04de4cdd31c1d.mp3",
  "dial_status": null,
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  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1014,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843121291__DIAbfe09d9043ea56f266a04de4cdd31c1d.mp3",
  "audio_bytes": 95256,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.752,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello Aditya ji?\n[2s] CUSTOMER: Hello?\n[3s] AGENT: Okay.   (ठीक है।)\n[4s] AGENT: Yes, this is Ronak Mehta speaking from JSW One.   (जी, रोनक मेहता बात कर रहा हूं JSW One से।)\n[6s] CUSTOMER: Hello?\n[7s] AGENT: JSW...\n[8s] AGENT: This is Ronak Mehta speaking from JSW One. You had an account with us, so are you planning anything for material procurement right now? Metal sheets...   (रोनक मेहता बात कर रहा हूं JSW One से। आपका एक account था हमारे साथ में, तो कुछ अभी plan कर रहे हैं material procurement का? Metal sheets...)\n[15s] CUSTOMER: Hello?\n[16s] CUSTOMER: Hello?",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: Background office noise and chatter are present throughout the recording, but the main speakers are mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When opening a call, first state the reason for calling (e.g., 'following up on your registration') to provide context before asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a customer who had recently registered. The call was unsuccessful due to a suspected bad connection on the customer's end, as they repeatedly said 'Hello?' and seemed unable to hear the agent. The agent introduced himself and attempted to ask about a current requirement, but no further conversation was possible. The logged disposition 'Not_Answered' is incorrect.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent immediately asked for a requirement instead of providing a warm welcome or context for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No profile verification questions were asked before the call ended due to a communication breakdown.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the platform could be explained.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"are you planning anything for material procurement right now? Metal sheets...\", \"comment\": \"The agent successfully asked for a current requirement, though the call ended before a response was received.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended due to a communication breakdown with no closure step taken.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When opening a call, first state the reason for calling (e.g., 'following up on your registration') to provide context before asking for a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a customer who had recently registered. The call was unsuccessful due to a suspected bad connection on the customer's end, as they repeatedly said 'Hello?' and seemed unable to hear the agent. The agent introduced himself and attempted to ask about a current requirement, but no further conversation was possible. The logged disposition 'Not_Answered' is incorrect.\"}",
  "error": null,
  "latency_ms": 40244,
  "input_tokens": 2796,
  "output_tokens": 681,
  "created_at": "2026-09-25 11:38:41",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.854,
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      "text_en": "Hello Aditya ji?",
      "text_native": "Hello Aditya ji?"
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    {
      "ucid": "21112178843121291",
      "idx": 1,
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      "text_native": "Hello?"
    },
    {
      "ucid": "21112178843121291",
      "idx": 2,
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      "text_en": "Okay.",
      "text_native": "ठीक है।"
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    {
      "ucid": "21112178843121291",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.9,
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      "text_en": "Yes, this is Ronak Mehta speaking from JSW One.",
      "text_native": "जी, रोनक मेहता बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178843121291",
      "idx": 4,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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    {
      "ucid": "21112178843121291",
      "idx": 5,
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      "text_en": "JSW...",
      "text_native": "JSW..."
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    {
      "ucid": "21112178843121291",
      "idx": 6,
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      "text_en": "This is Ronak Mehta speaking from JSW One. You had an account with us, so are you planning anything for material procurement right now? Metal sheets...",
      "text_native": "रोनक मेहता बात कर रहा हूं JSW One से। आपका एक account था हमारे साथ में, तो कुछ अभी plan कर रहे हैं material procurement का? Metal sheets..."
    },
    {
      "ucid": "21112178843121291",
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      "text_en": "Hello?",
      "text_native": "Hello?"
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    {
      "ucid": "21112178843121291",
      "idx": 8,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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      "questions_hit": null,
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      "comment": "The agent immediately asked for a requirement instead of providing a warm welcome or context for the call."
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      "ucid": "21112178843121291",
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    {
      "ucid": "21112178843121291",
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      "questions_hit": 0,
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      "comment": "The call ended before any discovery questions could be asked."
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      "ucid": "21112178843121291",
      "step_id": "NR4",
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      "ucid": "21112178843121291",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
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      "questions_hit": null,
      "evidence": "are you planning anything for material procurement right now? Metal sheets...",
      "comment": "The agent successfully asked for a current requirement, though the call ended before a response was received."
    },
    {
      "ucid": "21112178843121291",
      "step_id": "NR6",
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      "weight": 2.0,
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      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended due to a communication breakdown with no closure step taken."
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  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}