{
  "ucid": "21112178843111471",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:55:14",
  "end_time": "2026-09-03 15:56:27",
  "duration_sec": 73,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA15ed0485eac324d8f604eeda5758d9b7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1016,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843111471__DIA15ed0485eac324d8f604eeda5758d9b7.mp3",
  "audio_bytes": 166968,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 55.656,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[3s] CUSTOMER: Yes, speak.   (हा बोलिए.)\n[3s] AGENT: Is this Pramod sir speaking?   (प्रमोद सर बोलतायत?)\n[4s] CUSTOMER: Yes, speak.   (हा बोला.)\n[5s] AGENT: Sir, Anukriti speaking from JSW One.   (सर अनुकृती बोलतीये JSW One कडून.)\n[6s] CUSTOMER: From where?   (कुठून?)\n[7s] AGENT: JSW One, Jindal Steel.   (JSW One, जिंदाल स्टील.)\n[10s] CUSTOMER: From where? Where are you calling from?   (कासे? कुठून बोलताय?)\n[11s] AGENT: Sir, Anukriti speaking from JSW One, Jindal Steel.   (सर अनुकृती बोलतीये JSW One मधून, जिंदाल स्टील.)\n[14s] CUSTOMER: JSW?\n[16s] AGENT: Yes.   (हा.)\n[16s] CUSTOMER: Yes, speak.   (हा बोला ना.)\n[17s] AGENT: Sir, I wanted to ask if you have any requirement for MS steel.   (सर काही requirement आहे का विचारायचं होतं MS steel मध्ये.)\n[20s] CUSTOMER: Yes, that is going on, we haven't received the confirmation yet. As soon as we get that job, we will let you know. Okay?   (हा ते चाललंय अजून आम्हाला confirmation आलं नाही. जसं ते job भेटले की मग आम्ही तुम्हाला कळवू. हा?)\n[24s] AGENT: Okay. Should I connect with your son?   (ठीक आहे. तुमच्या मुलाशी connect करायचं आहे का?)\n[26s] CUSTOMER: Yes, yes, connect with my son. That job hasn't come into our hands yet.   (हो हो, मुलाशी connection. अजून ते job अजून हातामध्ये आलं नाही.)\n[29s] AGENT: Okay.\n[29s] CUSTOMER: As soon as the job comes, we will give you a confirmation. Okay?   (जसं job आलं ना की आम्ही तुम्हाला confirmation करू. हा?)\n[32s] AGENT: Okay, I will connect with them then. It will work. Okay sir.   (Okay, त्यांच्याशी connect करू मग. चालेल. Okay sir.)\n[34s] CUSTOMER: Yes, yes.   (हो हो.)\n[35s] AGENT: Okay, thank you.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\", \"Hindi\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present but doesn't significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer deflects to another person, try to gather basic information first (e.g., 'So I'm prepared, what kind of work do you do?') and always lock in a specific date and time for the next call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who indicated a potential future need for MS steel, pending a job confirmation. The customer directed the agent to speak with his son. The agent agreed to do so but failed to gather any discovery information or schedule a specific follow-up time before ending the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opening was abrupt and transactional, not a warm welcome positioning the agent as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only the customer's name was verified; no other basic profile questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked beyond a general requirement check which was immediately deflected.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform and its benefits were not mentioned or explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"A potential future requirement was mentioned, but no specific callback date was scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended vaguely without a quote, specific callback date, or a scheduled walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer deflects to another person, try to gather basic information first (e.g., 'So I'm prepared, what kind of work do you do?') and always lock in a specific date and time for the next call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"check_with_manager\", \"state\": \"mishandled\", \"evidence\": \"Yes, yes, connect with my son.\", \"response\": \"Okay, I will connect with them then. It will work. Okay sir.\"}], \"call_summary\": \"The agent contacted a new registrant who indicated a potential future need for MS steel, pending a job confirmation. The customer directed the agent to speak with his son. The agent agreed to do so but failed to gather any discovery information or schedule a specific follow-up time before ending the call.\"}",
  "error": null,
  "latency_ms": 39555,
  "input_tokens": 3213,
  "output_tokens": 743,
  "created_at": "2026-09-25 11:38:45",
  "sentiment": "positive",
  "sentiment_score": 0.36,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.52,
  "agent_talk_sec": 15.8,
  "customer_talk_sec": 14.6,
  "dead_air_sec": 42.6,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 231.6,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 11,
  "discovery_qs": 2,
  "words_agent": 61,
  "words_customer": 70,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843111471",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.37,
      "end_s": 0.87,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178843111471",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.97,
      "end_s": 2.3,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178843111471",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.53,
      "end_s": 2.99,
      "text_en": "Yes, speak.",
      "text_native": "हा बोलिए."
    },
    {
      "ucid": "21112178843111471",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.02,
      "end_s": 3.88,
      "text_en": "Is this Pramod sir speaking?",
      "text_native": "प्रमोद सर बोलतायत?"
    },
    {
      "ucid": "21112178843111471",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.53,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला."
    },
    {
      "ucid": "21112178843111471",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.72,
      "end_s": 6.44,
      "text_en": "Sir, Anukriti speaking from JSW One.",
      "text_native": "सर अनुकृती बोलतीये JSW One कडून."
    },
    {
      "ucid": "21112178843111471",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.44,
      "end_s": 6.94,
      "text_en": "From where?",
      "text_native": "कुठून?"
    },
    {
      "ucid": "21112178843111471",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 8.86,
      "text_en": "JSW One, Jindal Steel.",
      "text_native": "JSW One, जिंदाल स्टील."
    },
    {
      "ucid": "21112178843111471",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 11.2,
      "text_en": "From where? Where are you calling from?",
      "text_native": "कासे? कुठून बोलताय?"
    },
    {
      "ucid": "21112178843111471",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 14.2,
      "text_en": "Sir, Anukriti speaking from JSW One, Jindal Steel.",
      "text_native": "सर अनुकृती बोलतीये JSW One मधून, जिंदाल स्टील."
    },
    {
      "ucid": "21112178843111471",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 15.4,
      "text_en": "JSW?",
      "text_native": "JSW?"
    },
    {
      "ucid": "21112178843111471",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.6,
      "end_s": 15.9,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178843111471",
      "idx": 12,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 16.5,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला ना."
    },
    {
      "ucid": "21112178843111471",
      "idx": 13,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 19.5,
      "text_en": "Sir, I wanted to ask if you have any requirement for MS steel.",
      "text_native": "सर काही requirement आहे का विचारायचं होतं MS steel मध्ये."
    },
    {
      "ucid": "21112178843111471",
      "idx": 14,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 23.5,
      "text_en": "Yes, that is going on, we haven't received the confirmation yet. As soon as we get that job, we will let you know. Okay?",
      "text_native": "हा ते चाललंय अजून आम्हाला confirmation आलं नाही. जसं ते job भेटले की मग आम्ही तुम्हाला कळवू. हा?"
    },
    {
      "ucid": "21112178843111471",
      "idx": 15,
      "speaker": "agent",
      "start_s": 23.7,
      "end_s": 25.7,
      "text_en": "Okay. Should I connect with your son?",
      "text_native": "ठीक आहे. तुमच्या मुलाशी connect करायचं आहे का?"
    },
    {
      "ucid": "21112178843111471",
      "idx": 16,
      "speaker": "customer",
      "start_s": 25.9,
      "end_s": 28.8,
      "text_en": "Yes, yes, connect with my son. That job hasn't come into our hands yet.",
      "text_native": "हो हो, मुलाशी connection. अजून ते job अजून हातामध्ये आलं नाही."
    },
    {
      "ucid": "21112178843111471",
      "idx": 17,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 29.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178843111471",
      "idx": 18,
      "speaker": "customer",
      "start_s": 29.2,
      "end_s": 31.8,
      "text_en": "As soon as the job comes, we will give you a confirmation. Okay?",
      "text_native": "जसं job आलं ना की आम्ही तुम्हाला confirmation करू. हा?"
    },
    {
      "ucid": "21112178843111471",
      "idx": 19,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 34.2,
      "text_en": "Okay, I will connect with them then. It will work. Okay sir.",
      "text_native": "Okay, त्यांच्याशी connect करू मग. चालेल. Okay sir."
    },
    {
      "ucid": "21112178843111471",
      "idx": 20,
      "speaker": "customer",
      "start_s": 34.3,
      "end_s": 34.7,
      "text_en": "Yes, yes.",
      "text_native": "हो हो."
    },
    {
      "ucid": "21112178843111471",
      "idx": 21,
      "speaker": "agent",
      "start_s": 34.8,
      "end_s": 35.5,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843111471",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opening was abrupt and transactional, not a warm welcome positioning the agent as a helper."
    },
    {
      "ucid": "21112178843111471",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only the customer's name was verified; no other basic profile questions were asked."
    },
    {
      "ucid": "21112178843111471",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked beyond a general requirement check which was immediately deflected."
    },
    {
      "ucid": "21112178843111471",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform and its benefits were not mentioned or explained."
    },
    {
      "ucid": "21112178843111471",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "A potential future requirement was mentioned, but no specific callback date was scheduled."
    },
    {
      "ucid": "21112178843111471",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended vaguely without a quote, specific callback date, or a scheduled walkthrough."
    }
  ],
  "objections": [
    {
      "ucid": "21112178843111471",
      "obj_type": "check_with_manager",
      "state": "mishandled",
      "evidence": "Yes, yes, connect with my son.",
      "response": "Okay, I will connect with them then. It will work. Okay sir."
    }
  ],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}