Call 21112178843099891 2026-09-03 · Aditya Pandey · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:medium) |
Audio: clear: The agent speaks one turn in Marathi, but the customer and the rest of the conversation is in Hindi.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +3/−6
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent asked about a TMT requirement but performed no discovery on business type, volume, or current suppliers.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current need, the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague offer to connect, not a confirmed quote, scheduled callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, hello, I am Aditya Pandey calling from JSW One.
Summary
The agent contacted Satya Constructions following a platform registration. The customer confirmed they had no immediate TMT requirement and expressed concern that their order volumes were not 'in bulk'. The agent reassured them that smaller quantities could be accommodated and closed by offering to send his contact details via WhatsApp for any future needs.
Coaching
You must lead the conversation with discovery questions to understand the customer's business profile, even when they have no immediate requirement, to build a basis for future follow-up.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, I am Aditya Pandey calling from JSW One. Agent provided a warm, standard opening and stated the company name. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
Agent failed to ask any of the four basic profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent asked about a TMT requirement but performed no discovery on business type, volume, or current suppliers. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent mentioned the platform in passing but did not explain any of its features or benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If there is any requirement, you can just let me know. After the customer stated no current need, the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will send you my number on WhatsApp. The call ended with a vague offer to connect, not a confirmed quote, scheduled callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.643 | 21.8s | 12.1s | 47.1s | 5.0s | 280.7 | 0 | 8 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.6s
Hello Satya Constructions?
customer
6.2s
Yes.
हां।
agent
6.9s
Sir, hello, I am Aditya Pandey calling from JSW One.
सर, नमस्कार, मैं आदित्य पांडे बोल रहा हूं JSW One से।
customer
9.6s
Yes, tell me.
हां बोलिए।
agent
10.5s
Sir, you had registered on our platform, I had called regarding that last month. Do you have any requirement for TMT material?
सर, तुम्ही आमच्या प्लॅटफॉर्म मध्ये रजिस्टर होता, त्यासंदर्भात कॉल केला होता last month. काही requirement वगैरे का तुमची TMT material मध्ये?
customer
15.8s
No, for now there is no requirement.
नहीं, फिलहाल तो नहीं है अभी कुछ requirement.
agent
17.8s
You don't have any requirement?
आपका कोई requirement नहीं है?
customer
19.2s
No.
नहीं।
customer
20.0s
You guys need it in bulk, right? A bulk order. Now, I don't have much that goes in bulk.
आप लोग को bulk में चाहिए रहता है ना आप लोग को, bulk order. अब मेरा bulk में ज्यादा जाता नहीं है।
agent
23.8s
Okay. No sir, it's fine, there's no issue in that. Even if you have a small quantity, I will try to get it delivered.
अच्छा। नहीं सर ठीक है, कोई issue नहीं है इसमें अगर आप small quantity में है तो भी मैं कोशिश करूंगा कि मैं दिलवा दूं।
customer
28.3s
Sir, if there is anything, I will let you know.
सर, कुछ रहेगा तो मैं बताता हूं।
agent
29.8s
Okay sir, okay. I will send you my number on WhatsApp. If there is any requirement, you can just let me know.
ठीक है सर, okay. मैं आपको WhatsApp पे भेज देता हूं अपना नंबर। अगर कुछ requirement रहेगी, you can just let me know.
customer
34.0s
That will work, sir. What name did you say is yours?
चलेगा सर। क्या नाम बताया आपने अपना?
agent
36.0s
Thank you. Sir, my name is Aditya Pandey.
Thank you. सर, मेरा नाम है आदित्य पांडे।
customer
38.3s
Aditya Pandey. Okay, that will work. I'll save it.
आदित्य पांडे। ठीक है, चलेगा। सेव कर लेता हूं।
agent
40.8s
Okay, thank you. I'll send it right now.
ठीक है, thank you. मैं अभी भेज देता हूं।
customer
42.8s
Okay, okay.
ठीक है, okay.