{
  "ucid": "21112178843099891",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:53:18",
  "end_time": "2026-09-03 15:54:39",
  "duration_sec": 81,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb1b3483580243a3cb98f4f77a38c0b8d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1017,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843099891__DIAb1b3483580243a3cb98f4f77a38c0b8d.mp3",
  "audio_bytes": 172152,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 57.384,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello Satya Constructions?\n[6s] CUSTOMER: Yes.   (हां।)\n[7s] AGENT: Sir, hello, I am Aditya Pandey calling from JSW One.   (सर, नमस्कार, मैं आदित्य पांडे बोल रहा हूं JSW One से।)\n[10s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[10s] AGENT: Sir, you had registered on our platform, I had called regarding that last month. Do you have any requirement for TMT material?   (सर, तुम्ही आमच्या प्लॅटफॉर्म मध्ये रजिस्टर होता, त्यासंदर्भात कॉल केला होता last month. काही requirement वगैरे का तुमची TMT material मध्ये?)\n[16s] CUSTOMER: No, for now there is no requirement.   (नहीं, फिलहाल तो नहीं है अभी कुछ requirement.)\n[18s] AGENT: You don't have any requirement?   (आपका कोई requirement नहीं है?)\n[19s] CUSTOMER: No.   (नहीं।)\n[20s] CUSTOMER: You guys need it in bulk, right? A bulk order. Now, I don't have much that goes in bulk.   (आप लोग को bulk में चाहिए रहता है ना आप लोग को, bulk order. अब मेरा bulk में ज्यादा जाता नहीं है।)\n[24s] AGENT: Okay. No sir, it's fine, there's no issue in that. Even if you have a small quantity, I will try to get it delivered.   (अच्छा। नहीं सर ठीक है, कोई issue नहीं है इसमें अगर आप small quantity में है तो भी मैं कोशिश करूंगा कि मैं दिलवा दूं।)\n[28s] CUSTOMER: Sir, if there is anything, I will let you know.   (सर, कुछ रहेगा तो मैं बताता हूं।)\n[30s] AGENT: Okay sir, okay. I will send you my number on WhatsApp. If there is any requirement, you can just let me know.   (ठीक है सर, okay. मैं आपको WhatsApp पे भेज देता हूं अपना नंबर। अगर कुछ requirement रहेगी, you can just let me know.)\n[34s] CUSTOMER: That will work, sir. What name did you say is yours?   (चलेगा सर। क्या नाम बताया आपने अपना?)\n[36s] AGENT: Thank you. Sir, my name is Aditya Pandey.   (Thank you. सर, मेरा नाम है आदित्य पांडे।)\n[38s] CUSTOMER: Aditya Pandey. Okay, that will work. I'll save it.   (आदित्य पांडे। ठीक है, चलेगा। सेव कर लेता हूं।)\n[41s] AGENT: Okay, thank you. I'll send it right now.   (ठीक है, thank you. मैं अभी भेज देता हूं।)\n[43s] CUSTOMER: Okay, okay.   (ठीक है, okay.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"Marathi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: The agent speaks one turn in Marathi, but the customer and the rest of the conversation is in Hindi.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must lead the conversation with discovery questions to understand the customer's business profile, even when they have no immediate requirement, to build a basis for future follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Satya Constructions following a platform registration. The customer confirmed they had no immediate TMT requirement and expressed concern that their order volumes were not 'in bulk'. The agent reassured them that smaller quantities could be accommodated and closed by offering to send his contact details via WhatsApp for any future needs.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, I am Aditya Pandey calling from JSW One.\", \"comment\": \"Agent provided a warm, standard opening and stated the company name.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent failed to ask any of the four basic profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked about a TMT requirement but performed no discovery on business type, volume, or current suppliers.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"evidence\": \"\", \"comment\": \"Agent mentioned the platform in passing but did not explain any of its features or benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"evidence\": \"If there is any requirement, you can just let me know.\", \"comment\": \"After the customer stated no current need, the agent did not schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"evidence\": \"I will send you my number on WhatsApp.\", \"comment\": \"The call ended with a vague offer to connect, not a confirmed quote, scheduled callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must lead the conversation with discovery questions to understand the customer's business profile, even when they have no immediate requirement, to build a basis for future follow-up.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted Satya Constructions following a platform registration. The customer confirmed they had no immediate TMT requirement and expressed concern that their order volumes were not 'in bulk'. The agent reassured them that smaller quantities could be accommodated and closed by offering to send his contact details via WhatsApp for any future needs.\"}",
  "error": null,
  "latency_ms": 34092,
  "input_tokens": 3230,
  "output_tokens": 680,
  "created_at": "2026-09-25 11:38:40",
  "sentiment": "neutral",
  "sentiment_score": 0.117,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 6,
  "lex_hits": 11,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.643,
  "agent_talk_sec": 21.8,
  "customer_talk_sec": 12.1,
  "dead_air_sec": 47.1,
  "longest_monologue_sec": 5.0,
  "agent_wpm": 280.7,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 9,
  "discovery_qs": 3,
  "words_agent": 102,
  "words_customer": 63,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843099891",
      "idx": 0,
      "speaker": "agent",
      "start_s": 4.57,
      "end_s": 5.89,
      "text_en": "Hello Satya Constructions?",
      "text_native": "Hello Satya Constructions?"
    },
    {
      "ucid": "21112178843099891",
      "idx": 1,
      "speaker": "customer",
      "start_s": 6.19,
      "end_s": 6.49,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178843099891",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.89,
      "end_s": 9.5,
      "text_en": "Sir, hello, I am Aditya Pandey calling from JSW One.",
      "text_native": "सर, नमस्कार, मैं आदित्य पांडे बोल रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178843099891",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.1,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178843099891",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 15.5,
      "text_en": "Sir, you had registered on our platform, I had called regarding that last month. Do you have any requirement for TMT material?",
      "text_native": "सर, तुम्ही आमच्या प्लॅटफॉर्म मध्ये रजिस्टर होता, त्यासंदर्भात कॉल केला होता last month. काही requirement वगैरे का तुमची TMT material मध्ये?"
    },
    {
      "ucid": "21112178843099891",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 17.5,
      "text_en": "No, for now there is no requirement.",
      "text_native": "नहीं, फिलहाल तो नहीं है अभी कुछ requirement."
    },
    {
      "ucid": "21112178843099891",
      "idx": 6,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 18.8,
      "text_en": "You don't have any requirement?",
      "text_native": "आपका कोई requirement नहीं है?"
    },
    {
      "ucid": "21112178843099891",
      "idx": 7,
      "speaker": "customer",
      "start_s": 19.2,
      "end_s": 19.4,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178843099891",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 23.5,
      "text_en": "You guys need it in bulk, right? A bulk order. Now, I don't have much that goes in bulk.",
      "text_native": "आप लोग को bulk में चाहिए रहता है ना आप लोग को, bulk order. अब मेरा bulk में ज्यादा जाता नहीं है।"
    },
    {
      "ucid": "21112178843099891",
      "idx": 9,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 28.0,
      "text_en": "Okay. No sir, it's fine, there's no issue in that. Even if you have a small quantity, I will try to get it delivered.",
      "text_native": "अच्छा। नहीं सर ठीक है, कोई issue नहीं है इसमें अगर आप small quantity में है तो भी मैं कोशिश करूंगा कि मैं दिलवा दूं।"
    },
    {
      "ucid": "21112178843099891",
      "idx": 10,
      "speaker": "customer",
      "start_s": 28.3,
      "end_s": 29.5,
      "text_en": "Sir, if there is anything, I will let you know.",
      "text_native": "सर, कुछ रहेगा तो मैं बताता हूं।"
    },
    {
      "ucid": "21112178843099891",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 33.8,
      "text_en": "Okay sir, okay. I will send you my number on WhatsApp. If there is any requirement, you can just let me know.",
      "text_native": "ठीक है सर, okay. मैं आपको WhatsApp पे भेज देता हूं अपना नंबर। अगर कुछ requirement रहेगी, you can just let me know."
    },
    {
      "ucid": "21112178843099891",
      "idx": 12,
      "speaker": "customer",
      "start_s": 34.0,
      "end_s": 35.8,
      "text_en": "That will work, sir. What name did you say is yours?",
      "text_native": "चलेगा सर। क्या नाम बताया आपने अपना?"
    },
    {
      "ucid": "21112178843099891",
      "idx": 13,
      "speaker": "agent",
      "start_s": 36.0,
      "end_s": 38.0,
      "text_en": "Thank you. Sir, my name is Aditya Pandey.",
      "text_native": "Thank you. सर, मेरा नाम है आदित्य पांडे।"
    },
    {
      "ucid": "21112178843099891",
      "idx": 14,
      "speaker": "customer",
      "start_s": 38.3,
      "end_s": 40.5,
      "text_en": "Aditya Pandey. Okay, that will work. I'll save it.",
      "text_native": "आदित्य पांडे। ठीक है, चलेगा। सेव कर लेता हूं।"
    },
    {
      "ucid": "21112178843099891",
      "idx": 15,
      "speaker": "agent",
      "start_s": 40.8,
      "end_s": 42.5,
      "text_en": "Okay, thank you. I'll send it right now.",
      "text_native": "ठीक है, thank you. मैं अभी भेज देता हूं।"
    },
    {
      "ucid": "21112178843099891",
      "idx": 16,
      "speaker": "customer",
      "start_s": 42.8,
      "end_s": 43.5,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843099891",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, hello, I am Aditya Pandey calling from JSW One.",
      "comment": "Agent provided a warm, standard opening and stated the company name."
    },
    {
      "ucid": "21112178843099891",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent failed to ask any of the four basic profile verification questions."
    },
    {
      "ucid": "21112178843099891",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked about a TMT requirement but performed no discovery on business type, volume, or current suppliers."
    },
    {
      "ucid": "21112178843099891",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent mentioned the platform in passing but did not explain any of its features or benefits."
    },
    {
      "ucid": "21112178843099891",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is any requirement, you can just let me know.",
      "comment": "After the customer stated no current need, the agent did not schedule a specific callback date."
    },
    {
      "ucid": "21112178843099891",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will send you my number on WhatsApp.",
      "comment": "The call ended with a vague offer to connect, not a confirmed quote, scheduled callback, or walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}