{
  "ucid": "21112178843093311",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:52:13",
  "end_time": "2026-09-03 15:53:40",
  "duration_sec": 87,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1fb490bd5b2b3b9776c998acc79522f2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1018,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843093311__DIA1fb490bd5b2b3b9776c998acc79522f2.mp3",
  "audio_bytes": 199800,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 66.6,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello?\n[2s] CUSTOMER: Hello? Hello sir?\n[3s] AGENT: Uh, hello, good evening sir. Karthik this side from JSW One.\n[7s] CUSTOMER: Yeah, good evening sir. Tell me sir.\n[9s] AGENT: Yeah, so sir you've registered Infinite Traders on our platform. Right?\n[14s] CUSTOMER: Yes sir, yes sir. Yes sir.\n[15s] AGENT: Yeah, so sir I wanted to know, you do you require steel in your firm as in raw material?\n[19s] CUSTOMER: No actually, I was uh supposed to uh register as a vendor to the uh JSW. So I think I registered in the wrong website.\n[26s] AGENT: Which sir? This is JSW One, the e-commerce platform for steel purchase.\n[30s] CUSTOMER: Sir?\n[30s] AGENT: So this is e-commerce platform for steel purchasing.\n[33s] CUSTOMER: Okay, okay. Not for... Can you please help me sir to register how to register with vendor registration? Which website I need to visit?\n[38s] AGENT: Okay. No sir, I do not know such website. I'll let you know, sir.\n[42s] CUSTOMER: Okay sir, okay sir.\n[44s] AGENT: [inaudible]",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: The audio quality is good and the conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (6% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a lead is invalid because they are not a steel buyer, clearly state the platform's purpose and disqualify the lead, rather than offering a vague promise like 'I'll let you know'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Vendor registration portal",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who immediately clarified they had registered by mistake. The customer was trying to become a vendor to JSW, not purchase steel. The agent explained that JSW One is an e-commerce platform for purchasing and was unable to assist with vendor registration.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, hello, good evening sir. Karthik this side from JSW One.\", \"comment\": \"The agent provided a standard, polite opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Yeah, so sir you've registered Infinite Traders on our platform. Right?\", \"comment\": \"The agent only verified the company name before the call was derailed; this is below the 'partial' threshold of 2 questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was disqualified by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So this is e-commerce platform for steel purchasing.\", \"comment\": \"The agent correctly explained the platform's purpose in response to the customer's confusion.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"you do you require steel in your firm as in raw material?\", \"comment\": \"The agent asked about a requirement, but when the answer was 'no', a specific callback was not scheduled as per the rubric.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll let you know, sir.\", \"comment\": \"The call ended with a vague promise, not one of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a lead is invalid because they are not a steel buyer, clearly state the platform's purpose and disqualify the lead, rather than offering a vague promise like 'I'll let you know'.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Vendor registration portal\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant who immediately clarified they had registered by mistake. The customer was trying to become a vendor to JSW, not purchase steel. The agent explained that JSW One is an e-commerce platform for purchasing and was unable to assist with vendor registration.\"}",
  "error": null,
  "latency_ms": 30486,
  "input_tokens": 2944,
  "output_tokens": 751,
  "created_at": "2026-09-25 11:38:37",
  "sentiment": "neutral",
  "sentiment_score": 0.109,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 4,
  "lex_hits": 18,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.602,
  "agent_talk_sec": 25.4,
  "customer_talk_sec": 16.8,
  "dead_air_sec": 44.8,
  "longest_monologue_sec": 4.9,
  "agent_wpm": 186.6,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 4,
  "words_agent": 79,
  "words_customer": 71,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178843093311",
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      "start_s": 0.37,
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      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178843093311",
      "idx": 1,
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      "start_s": 1.38,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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    {
      "ucid": "21112178843093311",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.0,
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      "text_en": "Hello? Hello sir?",
      "text_native": "Hello? Hello sir?"
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    {
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      "idx": 3,
      "speaker": "agent",
      "start_s": 2.92,
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      "text_en": "Uh, hello, good evening sir. Karthik this side from JSW One.",
      "text_native": "Uh, hello, good evening sir. Karthik this side from JSW One."
    },
    {
      "ucid": "21112178843093311",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.87,
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      "text_en": "Yeah, good evening sir. Tell me sir.",
      "text_native": "Yeah, good evening sir. Tell me sir."
    },
    {
      "ucid": "21112178843093311",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.51,
      "end_s": 13.37,
      "text_en": "Yeah, so sir you've registered Infinite Traders on our platform. Right?",
      "text_native": "Yeah, so sir you've registered Infinite Traders on our platform. Right?"
    },
    {
      "ucid": "21112178843093311",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.56,
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      "text_en": "Yes sir, yes sir. Yes sir.",
      "text_native": "Yes sir, yes sir. Yes sir."
    },
    {
      "ucid": "21112178843093311",
      "idx": 7,
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      "start_s": 14.62,
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      "text_en": "Yeah, so sir I wanted to know, you do you require steel in your firm as in raw material?",
      "text_native": "Yeah, so sir I wanted to know, you do you require steel in your firm as in raw material?"
    },
    {
      "ucid": "21112178843093311",
      "idx": 8,
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      "text_en": "No actually, I was uh supposed to uh register as a vendor to the uh JSW. So I think I registered in the wrong website.",
      "text_native": "No actually, I was uh supposed to uh register as a vendor to the uh JSW. So I think I registered in the wrong website."
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    {
      "ucid": "21112178843093311",
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      "text_en": "Which sir? This is JSW One, the e-commerce platform for steel purchase.",
      "text_native": "Which sir? This is JSW One, the e-commerce platform for steel purchase."
    },
    {
      "ucid": "21112178843093311",
      "idx": 10,
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      "text_en": "Sir?",
      "text_native": "Sir?"
    },
    {
      "ucid": "21112178843093311",
      "idx": 11,
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      "text_en": "So this is e-commerce platform for steel purchasing.",
      "text_native": "So this is e-commerce platform for steel purchasing."
    },
    {
      "ucid": "21112178843093311",
      "idx": 12,
      "speaker": "customer",
      "start_s": 33.16,
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      "text_en": "Okay, okay. Not for... Can you please help me sir to register how to register with vendor registration? Which website I need to visit?",
      "text_native": "Okay, okay. Not for... Can you please help me sir to register how to register with vendor registration? Which website I need to visit?"
    },
    {
      "ucid": "21112178843093311",
      "idx": 13,
      "speaker": "agent",
      "start_s": 38.0,
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      "text_en": "Okay. No sir, I do not know such website. I'll let you know, sir.",
      "text_native": "Okay. No sir, I do not know such website. I'll let you know, sir."
    },
    {
      "ucid": "21112178843093311",
      "idx": 14,
      "speaker": "customer",
      "start_s": 42.2,
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      "text_en": "Okay sir, okay sir.",
      "text_native": "Okay sir, okay sir."
    },
    {
      "ucid": "21112178843093311",
      "idx": 15,
      "speaker": "agent",
      "start_s": 43.5,
      "end_s": 45.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843093311",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
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      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh, hello, good evening sir. Karthik this side from JSW One.",
      "comment": "The agent provided a standard, polite opening."
    },
    {
      "ucid": "21112178843093311",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Yeah, so sir you've registered Infinite Traders on our platform. Right?",
      "comment": "The agent only verified the company name before the call was derailed; this is below the 'partial' threshold of 2 questions."
    },
    {
      "ucid": "21112178843093311",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was disqualified by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178843093311",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "So this is e-commerce platform for steel purchasing.",
      "comment": "The agent correctly explained the platform's purpose in response to the customer's confusion."
    },
    {
      "ucid": "21112178843093311",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "you do you require steel in your firm as in raw material?",
      "comment": "The agent asked about a requirement, but when the answer was 'no', a specific callback was not scheduled as per the rubric."
    },
    {
      "ucid": "21112178843093311",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I'll let you know, sir.",
      "comment": "The call ended with a vague promise, not one of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}