Call 21112178843083413 2026-09-03 · Aditya Pandey · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 12 turns, clean transcript (8% inaudible) | Marathi | 12 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background chatter and crosstalk, especially at the beginning of the call, makes some parts difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: copper
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.18
confidence high · +1/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked, as the customer was not a steel buyer.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, scheduled callback, or walkthrough, as the lead was not qualified.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
The agent skipped all profile verification questions and went straight to asking for a requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Sir, hello, I am Aditya Pande speaking from JSW One. ... Sir, you had registered on our platform last month, I had called regarding that.
First opportunity identified
Did you have any requirement in steel, sir?
Summary
The agent contacted a customer who had registered on the platform. The customer immediately clarified that their requirement is for copper, not steel. The agent confirmed they only supply MS steel, and the call ended amicably as the lead was not qualified.
Coaching
The call was short, but you missed the chance to verify the customer's profile (name, company, location) before asking about requirements. Always start with basic verification on new registration calls.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, I am Aditya Pande speaking from JSW One. ... Sir, you had registered on our platform last month, I had called regarding that. The agent gave a professional opening and provided context for the call, which is the intent of this step. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent skipped all profile verification questions and went straight to asking for a requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked, as the customer was not a steel buyer. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not get an opportunity to explain the platform as the lead was invalid. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Did you have any requirement in steel, sir? The agent correctly asked for a current requirement, which is the primary intent of this step. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, scheduled callback, or walkthrough, as the lead was not qualified. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.652 | 15.0s | 8.0s | 38.0s | 5.2s | 248.0 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
Hello, go ahead and speak, speaking the wrong [inaudible], two minutes. Hello. Vishwas selected sir?
Hello, बोलून घ्या ना, गलत [inaudible] बोलतोय, बे मिनिट. Hello. विश्वास सिलेक्टेड सर?
customer
4.9s
Yes speak, who is speaking?
हां बोला, कोण बोलतंय?
agent
6.0s
Sir, hello, I am Aditya Pande speaking from JSW One.
साहेब, नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी.
customer
9.1s
Yes.
हां.
agent
9.6s
Yes, yes. Sir, you had registered on our platform last month, I had called regarding that. Did you have any requirement in steel, sir?
जी जी. सर तुम्ही आमच्या प्लॅटफॉर्मवर last month रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. काही requirement होती का साहेब तुमची steel मध्ये?
customer
15.2s
Not in steel, our requirement is in copper.
Steel मध्ये नाही, आमची copper मध्ये requirement आहे.
agent
18.2s
Okay, you copper as... do you not have any requirement in MS steel?
अच्छा, तुम्ही copper as MS steel मध्ये तुमची काही requirement नाहीये का?
customer
21.6s
No, no, no.
नाही, नाही, नाही.
agent
23.0s
What to do, sir, we can just supply MS steel as of now.
काय करायचं साहेब, आम्ही just MS steel च supply करू शकतो आतापर्यंत.
customer
26.3s
Okay, okay, will do.
ठीक आहे, ठीक आहे, चालेल.
agent
27.5s
Okay sir.
ठीक आहे सर.
customer
28.3s
Yes.
हां.