{ "ucid": "21112178843083413", "call_date": "2026-09-03", "start_time": "2026-09-03 15:50:34", "end_time": "2026-09-03 15:51:35", "duration_sec": 61, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Does_not_deal_Steel", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2bc9528f9789ad6e0c6c4d580dd376c3.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1019, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178843083413__DIA2bc9528f9789ad6e0c6c4d580dd376c3.mp3", "audio_bytes": 115128, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 38.376, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] UNKNOWN: Hello, go ahead and speak, speaking the wrong [inaudible], two minutes. Hello. Vishwas selected sir? (Hello, बोलून घ्या ना, गलत [inaudible] बोलतोय, बे मिनिट. Hello. विश्वास सिलेक्टेड सर?)\n[5s] CUSTOMER: Yes speak, who is speaking? (हां बोला, कोण बोलतंय?)\n[6s] AGENT: Sir, hello, I am Aditya Pande speaking from JSW One. (साहेब, नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी.)\n[9s] CUSTOMER: Yes. (हां.)\n[10s] AGENT: Yes, yes. Sir, you had registered on our platform last month, I had called regarding that. Did you have any requirement in steel, sir? (जी जी. सर तुम्ही आमच्या प्लॅटफॉर्मवर last month रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. काही requirement होती का साहेब तुमची steel मध्ये?)\n[15s] CUSTOMER: Not in steel, our requirement is in copper. (Steel मध्ये नाही, आमची copper मध्ये requirement आहे.)\n[18s] AGENT: Okay, you copper as... do you not have any requirement in MS steel? (अच्छा, तुम्ही copper as MS steel मध्ये तुमची काही requirement नाहीये का?)\n[22s] CUSTOMER: No, no, no. (नाही, नाही, नाही.)\n[23s] AGENT: What to do, sir, we can just supply MS steel as of now. (काय करायचं साहेब, आम्ही just MS steel च supply करू शकतो आतापर्यंत.)\n[26s] CUSTOMER: Okay, okay, will do. (ठीक आहे, ठीक आहे, चालेल.)\n[28s] AGENT: Okay sir. (ठीक आहे सर.)\n[28s] CUSTOMER: Yes. (हां.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 12, "connected": 1, "audio_notes": "noisy: Significant background chatter and crosstalk, especially at the beginning of the call, makes some parts difficult to discern.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (8% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "The call was short, but you missed the chance to verify the customer's profile (name, company, location) before asking about requirements. Always start with basic verification on new registration calls.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "copper", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a customer who had registered on the platform. The customer immediately clarified that their requirement is for copper, not steel. The agent confirmed they only supply MS steel, and the call ended amicably as the lead was not qualified.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, I am Aditya Pande speaking from JSW One. ... Sir, you had registered on our platform last month, I had called regarding that.\", \"comment\": \"The agent gave a professional opening and provided context for the call, which is the intent of this step.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent skipped all profile verification questions and went straight to asking for a requirement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked, as the customer was not a steel buyer.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get an opportunity to explain the platform as the lead was invalid.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement in steel, sir?\", \"comment\": \"The agent correctly asked for a current requirement, which is the primary intent of this step.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, scheduled callback, or walkthrough, as the lead was not qualified.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call was short, but you missed the chance to verify the customer's profile (name, company, location) before asking about requirements. Always start with basic verification on new registration calls.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"copper\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had registered on the platform. The customer immediately clarified that their requirement is for copper, not steel. The agent confirmed they only supply MS steel, and the call ended amicably as the lead was not qualified.\"}", "error": null, "latency_ms": 31452, "input_tokens": 3029, "output_tokens": 720, "created_at": "2026-09-25 11:38:38", "sentiment": "negative", "sentiment_score": -0.18, "sentiment_confidence": "high", "pos": 1, "neg": 1, "lex_hits": 6, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.652, "agent_talk_sec": 15.0, "customer_talk_sec": 8.0, "dead_air_sec": 38.0, "longest_monologue_sec": 5.2, "agent_wpm": 248.0, "interruptions": 0, "agent_turns": 5, "customer_turns": 6, "discovery_qs": 2, "words_agent": 62, "words_customer": 22, "monologue_heavy": 0, "turns": [ { "ucid": "21112178843083413", "idx": 0, "speaker": "unknown", "start_s": 0.0, "end_s": 4.8, "text_en": "Hello, go ahead and speak, speaking the wrong [inaudible], two minutes. Hello. Vishwas selected sir?", "text_native": "Hello, बोलून घ्या ना, गलत [inaudible] बोलतोय, बे मिनिट. Hello. विश्वास सिलेक्टेड सर?" }, { "ucid": "21112178843083413", "idx": 1, "speaker": "customer", "start_s": 4.9, "end_s": 6.0, "text_en": "Yes speak, who is speaking?", "text_native": "हां बोला, कोण बोलतंय?" }, { "ucid": "21112178843083413", "idx": 2, "speaker": "agent", "start_s": 6.0, "end_s": 8.8, "text_en": "Sir, hello, I am Aditya Pande speaking from JSW One.", "text_native": "साहेब, नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी." }, { "ucid": "21112178843083413", "idx": 3, "speaker": "customer", "start_s": 9.1, "end_s": 9.5, "text_en": "Yes.", "text_native": "हां." }, { "ucid": "21112178843083413", "idx": 4, "speaker": "agent", "start_s": 9.6, "end_s": 14.8, "text_en": "Yes, yes. Sir, you had registered on our platform last month, I had called regarding that. Did you have any requirement in steel, sir?", "text_native": "जी जी. सर तुम्ही आमच्या प्लॅटफॉर्मवर last month रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. काही requirement होती का साहेब तुमची steel मध्ये?" }, { "ucid": "21112178843083413", "idx": 5, "speaker": "customer", "start_s": 15.2, "end_s": 17.8, "text_en": "Not in steel, our requirement is in copper.", "text_native": "Steel मध्ये नाही, आमची copper मध्ये requirement आहे." }, { "ucid": "21112178843083413", "idx": 6, "speaker": "agent", "start_s": 18.2, "end_s": 21.5, "text_en": "Okay, you copper as... do you not have any requirement in MS steel?", "text_native": "अच्छा, तुम्ही copper as MS steel मध्ये तुमची काही requirement नाहीये का?" }, { "ucid": "21112178843083413", "idx": 7, "speaker": "customer", "start_s": 21.6, "end_s": 22.8, "text_en": "No, no, no.", "text_native": "नाही, नाही, नाही." }, { "ucid": "21112178843083413", "idx": 8, "speaker": "agent", "start_s": 23.0, "end_s": 26.0, "text_en": "What to do, sir, we can just supply MS steel as of now.", "text_native": "काय करायचं साहेब, आम्ही just MS steel च supply करू शकतो आतापर्यंत." }, { "ucid": "21112178843083413", "idx": 9, "speaker": "customer", "start_s": 26.3, "end_s": 27.5, "text_en": "Okay, okay, will do.", "text_native": "ठीक आहे, ठीक आहे, चालेल." }, { "ucid": "21112178843083413", "idx": 10, "speaker": "agent", "start_s": 27.5, "end_s": 28.2, "text_en": "Okay sir.", "text_native": "ठीक आहे सर." }, { "ucid": "21112178843083413", "idx": 11, "speaker": "customer", "start_s": 28.3, "end_s": 29.8, "text_en": "Yes.", "text_native": "हां." } ], "steps": [ { "ucid": "21112178843083413", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, hello, I am Aditya Pande speaking from JSW One. ... Sir, you had registered on our platform last month, I had called regarding that.", "comment": "The agent gave a professional opening and provided context for the call, which is the intent of this step." }, { "ucid": "21112178843083413", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent skipped all profile verification questions and went straight to asking for a requirement." }, { "ucid": "21112178843083413", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call ended before any discovery questions could be asked, as the customer was not a steel buyer." }, { "ucid": "21112178843083413", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not get an opportunity to explain the platform as the lead was invalid." }, { "ucid": "21112178843083413", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Did you have any requirement in steel, sir?", "comment": "The agent correctly asked for a current requirement, which is the primary intent of this step." }, { "ucid": "21112178843083413", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a quote, scheduled callback, or walkthrough, as the lead was not qualified." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }