{
  "ucid": "21112178843068411",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:48:04",
  "end_time": "2026-09-03 15:48:56",
  "duration_sec": 52,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0141d012b084b5afbc1f796778247c50.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1021,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843068411__DIA0141d012b084b5afbc1f796778247c50.mp3",
  "audio_bytes": 122688,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 40.896,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello. Uh Arbar Siana Traders?   (हॅलो. अ अरबार सियाना ट्रेडर्स?)\n[4s] CUSTOMER: Yes.   (हां.)\n[4s] AGENT: Sir, Anukriti is speaking from JSW One.   (सर, अनुकृति बात कर रही हूं JSW One से।)\n[7s] CUSTOMER: Speak.   (बोलो।)\n[7s] AGENT: Sir, I wanted to know if you have any requirement for MS steel?   (सर, कोई requirement है क्या जानना था आपका MS steel में?)\n[10s] CUSTOMER: Meaning?   (मतलब?)\n[11s] AGENT: In HRCR.   (HRCR में।)\n[12s] CUSTOMER: [crosstalk] I know.   ([crosstalk] पता है मुझे।)\n[14s] AGENT: Hello. Sir, do you deal in sheet metals?   (हॅलो. सर, sheet metals में आप deal करते हो क्या?)\n[16s] CUSTOMER: I didn't understand.   (मैं समझा नहीं।)\n[18s] AGENT: Sir, your name was registered on our portal.   (सर, आप आपका नाम हमारे portal पे registered था।)\n[20s] CUSTOMER: JSW?\n[20s] AGENT: Yes, of JSW.   (हां, JSW के।)\n[22s] CUSTOMER: No, for now I have ordered the material from another place.   (नहीं, फिलहाल मैंने दूसरी तरफ से बुलाया मैंने माल।)\n[24s] AGENT: Okay.   (अच्छा।)\n[25s] AGENT: Is it done for this month?   (यह month का हो गया क्या?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is audible on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer has just registered, start by welcoming them and explaining the context of the call before asking for a requirement, as this builds trust and avoids confusion.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered lead, 'Arbar Siana Traders'. The agent's direct opening question about a requirement confused the customer. Once the context was clarified, the customer stated they had already procured material from another supplier. The agent's attempt to probe for a future need was weak, and the call ended without any defined next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent opened by immediately asking for a requirement, which is a hard sales opening, not a warm welcome that positions them as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only verified the company name (\\\"Arbar Siana Traders?\\\") but failed to ask about procurement city, role, or contact details, hitting only 1 of the 4 required questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions regarding business type, volume, brands, or payment terms were asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The portal was mentioned as the reason for the call (\\\"your name was registered on our portal\\\"), but its benefits were not explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked about a requirement, but after the customer said they had already purchased, no specific callback date was scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a clear next step; no quote was sent, no specific callback was agreed, and no platform walkthrough was scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has just registered, start by welcoming them and explaining the context of the call before asking for a requirement, as this builds trust and avoids confusion.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"No, for now I have ordered the material from another place.\", \"response\": \"Okay. Is it done for this month?\"}], \"call_summary\": \"The agent called a newly registered lead, 'Arbar Siana Traders'. The agent's direct opening question about a requirement confused the customer. Once the context was clarified, the customer stated they had already procured material from another supplier. The agent's attempt to probe for a future need was weak, and the call ended without any defined next step.\"}",
  "error": null,
  "latency_ms": 46681,
  "input_tokens": 3016,
  "output_tokens": 806,
  "created_at": "2026-09-25 11:38:54",
  "sentiment": "negative",
  "sentiment_score": -0.433,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.678,
  "agent_talk_sec": 13.5,
  "customer_talk_sec": 6.4,
  "dead_air_sec": 32.1,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 235.6,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 8,
  "discovery_qs": 4,
  "words_agent": 53,
  "words_customer": 22,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843068411",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178843068411",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.49,
      "end_s": 3.5,
      "text_en": "Hello. Uh Arbar Siana Traders?",
      "text_native": "हॅलो. अ अरबार सियाना ट्रेडर्स?"
    },
    {
      "ucid": "21112178843068411",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.6,
      "end_s": 4.0,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178843068411",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.18,
      "end_s": 6.24,
      "text_en": "Sir, Anukriti is speaking from JSW One.",
      "text_native": "सर, अनुकृति बात कर रही हूं JSW One से।"
    },
    {
      "ucid": "21112178843068411",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.56,
      "end_s": 6.96,
      "text_en": "Speak.",
      "text_native": "बोलो।"
    },
    {
      "ucid": "21112178843068411",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.29,
      "end_s": 10.2,
      "text_en": "Sir, I wanted to know if you have any requirement for MS steel?",
      "text_native": "सर, कोई requirement है क्या जानना था आपका MS steel में?"
    },
    {
      "ucid": "21112178843068411",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 10.9,
      "text_en": "Meaning?",
      "text_native": "मतलब?"
    },
    {
      "ucid": "21112178843068411",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 11.5,
      "text_en": "In HRCR.",
      "text_native": "HRCR में।"
    },
    {
      "ucid": "21112178843068411",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 13.5,
      "text_en": "[crosstalk] I know.",
      "text_native": "[crosstalk] पता है मुझे।"
    },
    {
      "ucid": "21112178843068411",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 15.6,
      "text_en": "Hello. Sir, do you deal in sheet metals?",
      "text_native": "हॅलो. सर, sheet metals में आप deal करते हो क्या?"
    },
    {
      "ucid": "21112178843068411",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.4,
      "end_s": 17.2,
      "text_en": "I didn't understand.",
      "text_native": "मैं समझा नहीं।"
    },
    {
      "ucid": "21112178843068411",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 19.8,
      "text_en": "Sir, your name was registered on our portal.",
      "text_native": "सर, आप आपका नाम हमारे portal पे registered था।"
    },
    {
      "ucid": "21112178843068411",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 20.4,
      "text_en": "JSW?",
      "text_native": "JSW?"
    },
    {
      "ucid": "21112178843068411",
      "idx": 13,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 21.2,
      "text_en": "Yes, of JSW.",
      "text_native": "हां, JSW के।"
    },
    {
      "ucid": "21112178843068411",
      "idx": 14,
      "speaker": "customer",
      "start_s": 21.6,
      "end_s": 24.2,
      "text_en": "No, for now I have ordered the material from another place.",
      "text_native": "नहीं, फिलहाल मैंने दूसरी तरफ से बुलाया मैंने माल।"
    },
    {
      "ucid": "21112178843068411",
      "idx": 15,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 24.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178843068411",
      "idx": 16,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 26.0,
      "text_en": "Is it done for this month?",
      "text_native": "यह month का हो गया क्या?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843068411",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent opened by immediately asking for a requirement, which is a hard sales opening, not a warm welcome that positions them as a helper."
    },
    {
      "ucid": "21112178843068411",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only verified the company name (\"Arbar Siana Traders?\") but failed to ask about procurement city, role, or contact details, hitting only 1 of the 4 required questions."
    },
    {
      "ucid": "21112178843068411",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions regarding business type, volume, brands, or payment terms were asked."
    },
    {
      "ucid": "21112178843068411",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The portal was mentioned as the reason for the call (\"your name was registered on our portal\"), but its benefits were not explained."
    },
    {
      "ucid": "21112178843068411",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked about a requirement, but after the customer said they had already purchased, no specific callback date was scheduled."
    },
    {
      "ucid": "21112178843068411",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a clear next step; no quote was sent, no specific callback was agreed, and no platform walkthrough was scheduled."
    }
  ],
  "objections": [
    {
      "ucid": "21112178843068411",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "No, for now I have ordered the material from another place.",
      "response": "Okay. Is it done for this month?"
    }
  ],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}