21112178843066722 · Call

Call 21112178843066722 2026-09-03 · Aditya Pandey · 1:10

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Interested	full conversation 14 turns, clean transcript (0% inaudible)	Marathi	14	new_registration (campaign_name:medium)

Audio: clear: Agent's side has typical call center background noise.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.05

confidence high · +2/−4 from 9 hits
0.6*lexical + 0.4*prior

rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent did not ask any of the required discovery questions to understand the customer's business, volume, or current procurement.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified Although a potential future need was mentioned ('for solar'), the agent did not capture specs or schedule a specific callback date.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended passively by sending a number, not with a confirmed quote, specific callback, or scheduled walkthrough.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Sir, greetings. I am Aditya Pandey speaking from JSW One. You had registered on our platform last month, I had called regarding that.

Summary

The agent contacted a customer who had registered on the platform. The customer stated they have no immediate requirement but mentioned a future need for 2-inch and 3-inch GI rods for solar applications. The agent did not conduct any discovery and ended the call by offering to send his contact number for future needs.

Coaching

When a customer says they have no requirement 'right now', you must still proceed with discovery to understand their business for future follow-ups, rather than ending the call.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Sir, greetings. I am Aditya Pandey speaking from JSW One. You had registered on our platform last month, I had called regarding that. The agent provided a warm, contextual opening by referencing the customer's prior registration.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	Hello, Gulab Enterprises? The agent only confirmed the company name but failed to ask about procurement city, decision-making role, or contact details.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	The agent did not ask any of the required discovery questions to understand the customer's business, volume, or current procurement.
NR4 Platform education	1	fail	–	0.0	The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.
NR5 First opportunity identified	2	fail	–	0.0	I wanted to ask if you had any requirement in steel, sir? Although a potential future need was mentioned ('for solar'), the agent did not capture specs or schedule a specific callback date.
NR6 Closure - one of three outcomes	2	fail	–	0.0	I will WhatsApp you my number. Whatever requirement comes, send it. The call ended passively by sending a number, not with a confirmed quote, specific callback, or scheduled walkthrough.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.625	17.5s	10.5s	42.0s	6.5s	312.0	1	8	6	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.9s

Hello, Gulab Enterprises?

हॅलो, गुलाब एंटरप्राइजेस?

customer

2.5s

Yes.

हा.

agent

3.3s

Sir, greetings. I am Aditya Pandey speaking from JSW One.

सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.

customer

5.8s

Yes, speak.

हा, बोला.

agent

6.3s

You had registered on our platform last month, I had called regarding that. I wanted to ask if you had any requirement in steel, sir?

तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं लास्ट मंथ, त्या संदर्भात कॉल केला होता. हे विचारायचं होतं तुमची काही स्टीलमध्ये रिक्वायरमेंट होती का सर?

customer

10.9s

No no no, there is no requirement right now. I just... for solar, we actually need... uh... this is needed... 2 inch, 3 inch ones are needed, rods are needed.

नाही नाही नाही, आताच नाहीये रिक्वायरमेंट. मी फक्त ते मला सोलरचे ऍक्च्युली आम्हाला... अ... हे लागतं... 2 inch, 3 inch चे हे लागतात, रॉड लागतात.

agent

16.6s

Okay. Now we... yes... do you need wire rods?

ओके. आता आम्ही... हा... वायर रॉड्स तुम्हाला लागतात का?

customer

18.9s

Yes... no, not wire rods. We actually need our steel... uh... our 2 inch GI ones...

हा... नाही, वायर रॉड्स नाही. आम्हाला ऍक्च्युली स्टीलचे आपले... अ... GI चे 2 inch चे आपले...

agent

22.3s

Okay okay. With... 2 inch, 4 inch...

ओके ओके. विथ... 2 inch, 4 inch...

agent

24.8s

Okay sir, I'll do one thing. I will WhatsApp you my number. Whatever requirement comes, send it. If it's feasible, I will be able to do it or not, I will tell you that...

ठीक आहे सर, एक काम करतो. मी तुम्हाला WhatsApp करतो माझा नंबर. जे पण रिक्वायरमेंट येतो, पाठवून द्या. फिजिबल असेल तर मी करू शकेल की नाही, हे तुम्हाला मी...

customer

29.5s

Okay okay.

ओके ओके.

agent

30.0s

Okay, okay.

ठीक आहे, ठीक आहे.

customer

30.6s

Okay.

ओके.

agent

31.2s

Thanks.

थँक्स.