{ "ucid": "21112178843066722", "call_date": "2026-09-03", "start_time": "2026-09-03 15:47:47", "end_time": "2026-09-03 15:48:57", "duration_sec": 70, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA60f3a803da12b2cfcbdfd80d01b02c39.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1022, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178843066722__DIA60f3a803da12b2cfcbdfd80d01b02c39.mp3", "audio_bytes": 165024, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 55.008, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello, Gulab Enterprises? (हॅलो, गुलाब एंटरप्राइजेस?)\n[2s] CUSTOMER: Yes. (हा.)\n[3s] AGENT: Sir, greetings. I am Aditya Pandey speaking from JSW One. (सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.)\n[6s] CUSTOMER: Yes, speak. (हा, बोला.)\n[6s] AGENT: You had registered on our platform last month, I had called regarding that. I wanted to ask if you had any requirement in steel, sir? (तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं लास्ट मंथ, त्या संदर्भात कॉल केला होता. हे विचारायचं होतं तुमची काही स्टीलमध्ये रिक्वायरमेंट होती का सर?)\n[11s] CUSTOMER: No no no, there is no requirement right now. I just... for solar, we actually need... uh... this is needed... 2 inch, 3 inch ones are needed, rods are needed. (नाही नाही नाही, आताच नाहीये रिक्वायरमेंट. मी फक्त ते मला सोलरचे ऍक्च्युली आम्हाला... अ... हे लागतं... 2 inch, 3 inch चे हे लागतात, रॉड लागतात.)\n[17s] AGENT: Okay. Now we... yes... do you need wire rods? (ओके. आता आम्ही... हा... वायर रॉड्स तुम्हाला लागतात का?)\n[19s] CUSTOMER: Yes... no, not wire rods. We actually need our steel... uh... our 2 inch GI ones... (हा... नाही, वायर रॉड्स नाही. आम्हाला ऍक्च्युली स्टीलचे आपले... अ... GI चे 2 inch चे आपले...)\n[22s] AGENT: Okay okay. With... 2 inch, 4 inch... (ओके ओके. विथ... 2 inch, 4 inch...)\n[25s] AGENT: Okay sir, I'll do one thing. I will WhatsApp you my number. Whatever requirement comes, send it. If it's feasible, I will be able to do it or not, I will tell you that... (ठीक आहे सर, एक काम करतो. मी तुम्हाला WhatsApp करतो माझा नंबर. जे पण रिक्वायरमेंट येतो, पाठवून द्या. फिजिबल असेल तर मी करू शकेल की नाही, हे तुम्हाला मी...)\n[30s] CUSTOMER: Okay okay. (ओके ओके.)\n[30s] AGENT: Okay, okay. (ठीक आहे, ठीक आहे.)\n[31s] CUSTOMER: Okay. (ओके.)\n[31s] AGENT: Thanks. (थँक्स.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "clear: Agent's side has typical call center background noise.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer says they have no requirement 'right now', you must still proceed with discovery to understand their business for future follow-ups, rather than ending the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a customer who had registered on the platform. The customer stated they have no immediate requirement but mentioned a future need for 2-inch and 3-inch GI rods for solar applications. The agent did not conduct any discovery and ended the call by offering to send his contact number for future needs.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. I am Aditya Pandey speaking from JSW One. You had registered on our platform last month, I had called regarding that.\", \"comment\": \"The agent provided a warm, contextual opening by referencing the customer's prior registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, Gulab Enterprises?\", \"comment\": \"The agent only confirmed the company name but failed to ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions to understand the customer's business, volume, or current procurement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I wanted to ask if you had any requirement in steel, sir?\", \"comment\": \"Although a potential future need was mentioned ('for solar'), the agent did not capture specs or schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you my number. Whatever requirement comes, send it.\", \"comment\": \"The call ended passively by sending a number, not with a confirmed quote, specific callback, or scheduled walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no requirement 'right now', you must still proceed with discovery to understand their business for future follow-ups, rather than ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had registered on the platform. The customer stated they have no immediate requirement but mentioned a future need for 2-inch and 3-inch GI rods for solar applications. The agent did not conduct any discovery and ended the call by offering to send his contact number for future needs.\"}", "error": null, "latency_ms": 32073, "input_tokens": 3182, "output_tokens": 768, "created_at": "2026-09-25 11:38:41", "sentiment": "neutral", "sentiment_score": 0.047, "sentiment_confidence": "high", "pos": 2, "neg": 4, "lex_hits": 9, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.625, "agent_talk_sec": 17.5, "customer_talk_sec": 10.5, "dead_air_sec": 42.0, "longest_monologue_sec": 6.5, "agent_wpm": 312.0, "interruptions": 1, "agent_turns": 8, "customer_turns": 6, "discovery_qs": 3, "words_agent": 91, "words_customer": 52, "monologue_heavy": 0, "turns": [ { "ucid": "21112178843066722", "idx": 0, "speaker": "agent", "start_s": 0.89, "end_s": 2.04, "text_en": "Hello, Gulab Enterprises?", "text_native": "हॅलो, गुलाब एंटरप्राइजेस?" }, { "ucid": "21112178843066722", "idx": 1, "speaker": "customer", "start_s": 2.46, "end_s": 2.7, "text_en": "Yes.", "text_native": "हा." }, { "ucid": "21112178843066722", "idx": 2, "speaker": "agent", "start_s": 3.28, "end_s": 5.5, "text_en": "Sir, greetings. I am Aditya Pandey speaking from JSW One.", "text_native": "सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून." }, { "ucid": "21112178843066722", "idx": 3, "speaker": "customer", "start_s": 5.76, "end_s": 6.18, "text_en": "Yes, speak.", "text_native": "हा, बोला." }, { "ucid": "21112178843066722", "idx": 4, "speaker": "agent", "start_s": 6.29, "end_s": 10.8, "text_en": "You had registered on our platform last month, I had called regarding that. I wanted to ask if you had any requirement in steel, sir?", "text_native": "तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं लास्ट मंथ, त्या संदर्भात कॉल केला होता. हे विचारायचं होतं तुमची काही स्टीलमध्ये रिक्वायरमेंट होती का सर?" }, { "ucid": "21112178843066722", "idx": 5, "speaker": "customer", "start_s": 10.9, "end_s": 16.5, "text_en": "No no no, there is no requirement right now. I just... for solar, we actually need... uh... this is needed... 2 inch, 3 inch ones are needed, rods are needed.", "text_native": "नाही नाही नाही, आताच नाहीये रिक्वायरमेंट. मी फक्त ते मला सोलरचे ऍक्च्युली आम्हाला... अ... हे लागतं... 2 inch, 3 inch चे हे लागतात, रॉड लागतात." }, { "ucid": "21112178843066722", "idx": 6, "speaker": "agent", "start_s": 16.6, "end_s": 18.8, "text_en": "Okay. Now we... yes... do you need wire rods?", "text_native": "ओके. आता आम्ही... हा... वायर रॉड्स तुम्हाला लागतात का?" }, { "ucid": "21112178843066722", "idx": 7, "speaker": "customer", "start_s": 18.9, "end_s": 22.2, "text_en": "Yes... no, not wire rods. We actually need our steel... uh... our 2 inch GI ones...", "text_native": "हा... नाही, वायर रॉड्स नाही. आम्हाला ऍक्च्युली स्टीलचे आपले... अ... GI चे 2 inch चे आपले..." }, { "ucid": "21112178843066722", "idx": 8, "speaker": "agent", "start_s": 22.3, "end_s": 23.8, "text_en": "Okay okay. With... 2 inch, 4 inch...", "text_native": "ओके ओके. विथ... 2 inch, 4 inch..." }, { "ucid": "21112178843066722", "idx": 9, "speaker": "agent", "start_s": 24.8, "end_s": 29.8, "text_en": "Okay sir, I'll do one thing. I will WhatsApp you my number. Whatever requirement comes, send it. If it's feasible, I will be able to do it or not, I will tell you that...", "text_native": "ठीक आहे सर, एक काम करतो. मी तुम्हाला WhatsApp करतो माझा नंबर. जे पण रिक्वायरमेंट येतो, पाठवून द्या. फिजिबल असेल तर मी करू शकेल की नाही, हे तुम्हाला मी..." }, { "ucid": "21112178843066722", "idx": 10, "speaker": "customer", "start_s": 29.5, "end_s": 30.0, "text_en": "Okay okay.", "text_native": "ओके ओके." }, { "ucid": "21112178843066722", "idx": 11, "speaker": "agent", "start_s": 30.0, "end_s": 30.5, "text_en": "Okay, okay.", "text_native": "ठीक आहे, ठीक आहे." }, { "ucid": "21112178843066722", "idx": 12, "speaker": "customer", "start_s": 30.6, "end_s": 31.0, "text_en": "Okay.", "text_native": "ओके." }, { "ucid": "21112178843066722", "idx": 13, "speaker": "agent", "start_s": 31.2, "end_s": 31.6, "text_en": "Thanks.", "text_native": "थँक्स." } ], "steps": [ { "ucid": "21112178843066722", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, greetings. I am Aditya Pandey speaking from JSW One. You had registered on our platform last month, I had called regarding that.", "comment": "The agent provided a warm, contextual opening by referencing the customer's prior registration." }, { "ucid": "21112178843066722", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Hello, Gulab Enterprises?", "comment": "The agent only confirmed the company name but failed to ask about procurement city, decision-making role, or contact details." }, { "ucid": "21112178843066722", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any of the required discovery questions to understand the customer's business, volume, or current procurement." }, { "ucid": "21112178843066722", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability." }, { "ucid": "21112178843066722", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I wanted to ask if you had any requirement in steel, sir?", "comment": "Although a potential future need was mentioned ('for solar'), the agent did not capture specs or schedule a specific callback date." }, { "ucid": "21112178843066722", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I will WhatsApp you my number. Whatever requirement comes, send it.", "comment": "The call ended passively by sending a number, not with a confirmed quote, specific callback, or scheduled walkthrough." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [ "rejection" ] }