Call 21112178843052861 2026-09-03 · Aditya Pandey · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Marathi | 14 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present but does not significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +4/−6
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery questions after the customer stated they had no requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement but did not schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
hello, I am Aditya Pandey speaking from JSW One. You were registered on our platform, that's why I had called you.
Summary
The agent contacted a customer who had recently registered on the platform. The customer immediately stated their work was complete and they had no current requirement. The agent did not attempt discovery, instead asking for and receiving permission to send a WhatsApp message before ending the call.
Coaching
When a customer says they have no current requirement, try to ask at least one discovery question (e.g., 'For future reference, what materials do you typically buy?') to qualify them for later.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | hello, I am Aditya Pandey speaking from JSW One. You were registered on our platform, that's why I had called you. The agent provided a warm opening, stated his name, company, and the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required basic profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery questions after the customer stated they had no requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any aspect of the JSW One platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Is there any work now? The agent asked about a current requirement but did not schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Uh, shall I WhatsApp you? On my number? The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.655 | 13.3s | 7.0s | 28.7s | 2.9s | 207.5 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello?
हॅलो?
agent
2.0s
Hello, Vardhaman Collection?
अहो वर्धमान कलेक्शन?
customer
3.3s
Yes.
हा.
agent
4.0s
Eh, hello, I am Aditya Pandey speaking from JSW One.
एह नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.
customer
6.8s
From where?
कुठून?
agent
7.3s
JSW sir, JSW One.
JSW साहेब, JSW One.
customer
9.9s
Yes, speak.
हा बोला.
agent
10.6s
You were registered on our platform, that's why I had called you.
तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होते त्यासाठी मी आपल्याला कॉल केला होता.
customer
13.6s
Yes, no, my work is done, sir.
हा नाही माझं झालंय काम ते सर.
agent
15.6s
Is it done? Is there any work now?
झालंय का? आता काय आहे का काम?
customer
17.6s
No requirement now. If there is any, I will definitely tell you.
आता नाही काही requirement. काय असली तर सांगेल नक्की.
agent
20.4s
Uh, shall I WhatsApp you? On my number?
अ, मी तुम्हाला WhatsApp करू? माझ्या नंबरवर?
customer
23.0s
Yes, yes, yes.
हो हो हो.
agent
24.0s
Okay.
ओके.