{ "ucid": "21112178843052861", "call_date": "2026-09-03", "start_time": "2026-09-03 15:45:28", "end_time": "2026-09-03 15:46:17", "duration_sec": 49, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0db29a2c03c2bdfe6ee15c8cfca0cb65.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1023, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178843052861__DIA0db29a2c03c2bdfe6ee15c8cfca0cb65.mp3", "audio_bytes": 92880, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 30.96, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello? (हॅलो?)\n[2s] AGENT: Hello, Vardhaman Collection? (अहो वर्धमान कलेक्शन?)\n[3s] CUSTOMER: Yes. (हा.)\n[4s] AGENT: Eh, hello, I am Aditya Pandey speaking from JSW One. (एह नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.)\n[7s] CUSTOMER: From where? (कुठून?)\n[7s] AGENT: JSW sir, JSW One. (JSW साहेब, JSW One.)\n[10s] CUSTOMER: Yes, speak. (हा बोला.)\n[11s] AGENT: You were registered on our platform, that's why I had called you. (तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होते त्यासाठी मी आपल्याला कॉल केला होता.)\n[14s] CUSTOMER: Yes, no, my work is done, sir. (हा नाही माझं झालंय काम ते सर.)\n[16s] AGENT: Is it done? Is there any work now? (झालंय का? आता काय आहे का काम?)\n[18s] CUSTOMER: No requirement now. If there is any, I will definitely tell you. (आता नाही काही requirement. काय असली तर सांगेल नक्की.)\n[20s] AGENT: Uh, shall I WhatsApp you? On my number? (अ, मी तुम्हाला WhatsApp करू? माझ्या नंबरवर?)\n[23s] CUSTOMER: Yes, yes, yes. (हो हो हो.)\n[24s] AGENT: Okay. (ओके.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "clear: Some background noise is present but does not significantly hinder transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer says they have no current requirement, try to ask at least one discovery question (e.g., 'For future reference, what materials do you typically buy?') to qualify them for later.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a customer who had recently registered on the platform. The customer immediately stated their work was complete and they had no current requirement. The agent did not attempt discovery, instead asking for and receiving permission to send a WhatsApp message before ending the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"hello, I am Aditya Pandey speaking from JSW One. You were registered on our platform, that's why I had called you.\", \"comment\": \"The agent provided a warm opening, stated his name, company, and the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four required basic profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt any discovery questions after the customer stated they had no requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"evidence\": \"\", \"comment\": \"The agent did not explain any aspect of the JSW One platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"evidence\": \"Is there any work now?\", \"comment\": \"The agent asked about a current requirement but did not schedule a specific callback date when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"evidence\": \"Uh, shall I WhatsApp you? On my number?\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, try to ask at least one discovery question (e.g., 'For future reference, what materials do you typically buy?') to qualify them for later.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had recently registered on the platform. The customer immediately stated their work was complete and they had no current requirement. The agent did not attempt discovery, instead asking for and receiving permission to send a WhatsApp message before ending the call.\"}", "error": null, "latency_ms": 24207, "input_tokens": 2974, "output_tokens": 689, "created_at": "2026-09-25 11:38:34", "sentiment": "negative", "sentiment_score": -0.22, "sentiment_confidence": "high", "pos": 4, "neg": 6, "lex_hits": 3, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.655, "agent_talk_sec": 13.3, "customer_talk_sec": 7.0, "dead_air_sec": 28.7, "longest_monologue_sec": 2.9, "agent_wpm": 207.5, "interruptions": 0, "agent_turns": 7, "customer_turns": 7, "discovery_qs": 5, "words_agent": 46, "words_customer": 28, "monologue_heavy": 0, "turns": [ { "ucid": "21112178843052861", "idx": 0, "speaker": "customer", "start_s": 1.07, "end_s": 1.51, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178843052861", "idx": 1, "speaker": "agent", "start_s": 2.0, "end_s": 3.08, "text_en": "Hello, Vardhaman Collection?", "text_native": "अहो वर्धमान कलेक्शन?" }, { "ucid": "21112178843052861", "idx": 2, "speaker": "customer", "start_s": 3.26, "end_s": 3.56, "text_en": "Yes.", "text_native": "हा." }, { "ucid": "21112178843052861", "idx": 3, "speaker": "agent", "start_s": 3.98, "end_s": 6.5, "text_en": "Eh, hello, I am Aditya Pandey speaking from JSW One.", "text_native": "एह नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून." }, { "ucid": "21112178843052861", "idx": 4, "speaker": "customer", "start_s": 6.82, "end_s": 7.2, "text_en": "From where?", "text_native": "कुठून?" }, { "ucid": "21112178843052861", "idx": 5, "speaker": "agent", "start_s": 7.34, "end_s": 9.54, "text_en": "JSW sir, JSW One.", "text_native": "JSW साहेब, JSW One." }, { "ucid": "21112178843052861", "idx": 6, "speaker": "customer", "start_s": 9.86, "end_s": 10.42, "text_en": "Yes, speak.", "text_native": "हा बोला." }, { "ucid": "21112178843052861", "idx": 7, "speaker": "agent", "start_s": 10.62, "end_s": 13.54, "text_en": "You were registered on our platform, that's why I had called you.", "text_native": "तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होते त्यासाठी मी आपल्याला कॉल केला होता." }, { "ucid": "21112178843052861", "idx": 8, "speaker": "customer", "start_s": 13.62, "end_s": 15.5, "text_en": "Yes, no, my work is done, sir.", "text_native": "हा नाही माझं झालंय काम ते सर." }, { "ucid": "21112178843052861", "idx": 9, "speaker": "agent", "start_s": 15.6, "end_s": 17.5, "text_en": "Is it done? Is there any work now?", "text_native": "झालंय का? आता काय आहे का काम?" }, { "ucid": "21112178843052861", "idx": 10, "speaker": "customer", "start_s": 17.6, "end_s": 20.24, "text_en": "No requirement now. If there is any, I will definitely tell you.", "text_native": "आता नाही काही requirement. काय असली तर सांगेल नक्की." }, { "ucid": "21112178843052861", "idx": 11, "speaker": "agent", "start_s": 20.42, "end_s": 22.8, "text_en": "Uh, shall I WhatsApp you? On my number?", "text_native": "अ, मी तुम्हाला WhatsApp करू? माझ्या नंबरवर?" }, { "ucid": "21112178843052861", "idx": 12, "speaker": "customer", "start_s": 23.0, "end_s": 23.8, "text_en": "Yes, yes, yes.", "text_native": "हो हो हो." }, { "ucid": "21112178843052861", "idx": 13, "speaker": "agent", "start_s": 24.0, "end_s": 24.3, "text_en": "Okay.", "text_native": "ओके." } ], "steps": [ { "ucid": "21112178843052861", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "hello, I am Aditya Pandey speaking from JSW One. You were registered on our platform, that's why I had called you.", "comment": "The agent provided a warm opening, stated his name, company, and the reason for the call." }, { "ucid": "21112178843052861", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any of the four required basic profile verification questions." }, { "ucid": "21112178843052861", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not attempt any discovery questions after the customer stated they had no requirement." }, { "ucid": "21112178843052861", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any aspect of the JSW One platform." }, { "ucid": "21112178843052861", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Is there any work now?", "comment": "The agent asked about a current requirement but did not schedule a specific callback date when the customer said no." }, { "ucid": "21112178843052861", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Uh, shall I WhatsApp you? On my number?", "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [ "rejection" ] }