Call 21112178843030641 2026-09-03 · Abdul Ansari · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | new_registration (campaign_name:medium) |
Audio: clear: The customer's responses are very brief.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about a current requirement but did not attempt any of the 8 discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer said no, and the agent did not proceed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was ended without a quote, a specific callback, or a walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 84% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Yeah, good afternoon sir. Are you speaking from KB Foundry Service Private Limited?
Summary
The agent contacted a new registration from a foundry. The agent confirmed the company name and asked about immediate requirements for HR/CR. The customer stated they had no requirement, and the agent immediately ended the call without any further discovery or scheduling a next step.
Coaching
When a customer says they have no current requirement, you must still attempt discovery to understand their business and schedule a specific future callback.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah, good afternoon sir. Are you speaking from KB Foundry Service Private Limited? The agent provided a warm greeting and introduced himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Are you speaking from KB Foundry Service Private Limited? The agent only verified the company name, failing to ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent asked about a current requirement but did not attempt any of the 8 discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any requirement for steel, in HR CR? The customer said no, and the agent did not proceed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir. Thank you. The call was ended without a quote, a specific callback, or a walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.835 heavy | 7.6s | 1.5s | 37.9s | 3.9s | 292.1 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello
हेलो
agent
1.5s
Hello
हेलो
customer
2.1s
Hmm
हम्म
agent
2.6s
Yeah, good afternoon sir. Are you speaking from KB Foundry Service Private Limited?
Yeah, good afternoon sir. KB Foundry Service Private Limited से बात कर रहे हैं आप?
customer
5.2s
Hmm
हम्म
agent
5.7s
Sir, I am Abdul Ansari speaking from JSW One. Do you have any requirement for steel, in HR CR?
सर मैं अब्दुल अंसारी बात कर रहा हूं JSW One से। कुछ requirement है क्या सर steel में आपको HR CR में?
customer
9.7s
No.
agent
10.3s
Okay sir. Thank you.
ठीक है सर। Thank you.