{
  "ucid": "21112178843030641",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:41:46",
  "end_time": "2026-09-03 15:42:33",
  "duration_sec": 47,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf7ea76b206b2de32a9953416406f74cb.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1025,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843030641__DIAf7ea76b206b2de32a9953416406f74cb.mp3",
  "audio_bytes": 61776,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 20.592,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Hmm   (हम्म)\n[3s] AGENT: Yeah, good afternoon sir. Are you speaking from KB Foundry Service Private Limited?   (Yeah, good afternoon sir. KB Foundry Service Private Limited से बात कर रहे हैं आप?)\n[5s] CUSTOMER: Hmm   (हम्म)\n[6s] AGENT: Sir, I am Abdul Ansari speaking from JSW One. Do you have any requirement for steel, in HR CR?   (सर मैं अब्दुल अंसारी बात कर रहा हूं JSW One से। कुछ requirement है क्या सर steel में आपको HR CR में?)\n[10s] CUSTOMER: No.\n[10s] AGENT: Okay sir. Thank you.   (ठीक है सर। Thank you.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The customer's responses are very brief.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, you must still attempt discovery to understand their business and schedule a specific future callback.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration from a foundry. The agent confirmed the company name and asked about immediate requirements for HR/CR. The customer stated they had no requirement, and the agent immediately ended the call without any further discovery or scheduling a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah, good afternoon sir. Are you speaking from KB Foundry Service Private Limited?\", \"comment\": \"The agent provided a warm greeting and introduced himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Are you speaking from KB Foundry Service Private Limited?\", \"comment\": \"The agent only verified the company name, failing to ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked about a current requirement but did not attempt any of the 8 discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel, in HR CR?\", \"comment\": \"The customer said no, and the agent did not proceed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir. Thank you.\", \"comment\": \"The call was ended without a quote, a specific callback, or a walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, you must still attempt discovery to understand their business and schedule a specific future callback.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration from a foundry. The agent confirmed the company name and asked about immediate requirements for HR/CR. The customer stated they had no requirement, and the agent immediately ended the call without any further discovery or scheduling a next step.\"}",
  "error": null,
  "latency_ms": 21307,
  "input_tokens": 2791,
  "output_tokens": 694,
  "created_at": "2026-09-25 11:38:44",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.835,
  "agent_talk_sec": 7.6,
  "customer_talk_sec": 1.5,
  "dead_air_sec": 37.9,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 292.1,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 37,
  "words_customer": 4,
  "monologue_heavy": 1,
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      "ucid": "21112178843030641",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
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      "text_en": "Hello",
      "text_native": "हेलो"
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      "ucid": "21112178843030641",
      "idx": 1,
      "speaker": "agent",
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      "text_en": "Hello",
      "text_native": "हेलो"
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    {
      "ucid": "21112178843030641",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.1,
      "end_s": 2.4,
      "text_en": "Hmm",
      "text_native": "हम्म"
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    {
      "ucid": "21112178843030641",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.57,
      "end_s": 5.0,
      "text_en": "Yeah, good afternoon sir. Are you speaking from KB Foundry Service Private Limited?",
      "text_native": "Yeah, good afternoon sir. KB Foundry Service Private Limited से बात कर रहे हैं आप?"
    },
    {
      "ucid": "21112178843030641",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.17,
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      "text_en": "Hmm",
      "text_native": "हम्म"
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    {
      "ucid": "21112178843030641",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.67,
      "end_s": 9.53,
      "text_en": "Sir, I am Abdul Ansari speaking from JSW One. Do you have any requirement for steel, in HR CR?",
      "text_native": "सर मैं अब्दुल अंसारी बात कर रहा हूं JSW One से। कुछ requirement है क्या सर steel में आपको HR CR में?"
    },
    {
      "ucid": "21112178843030641",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.67,
      "end_s": 10.1,
      "text_en": "No.",
      "text_native": "No."
    },
    {
      "ucid": "21112178843030641",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.27,
      "end_s": 11.2,
      "text_en": "Okay sir. Thank you.",
      "text_native": "ठीक है सर। Thank you."
    }
  ],
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    {
      "ucid": "21112178843030641",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
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      "evidence": "Yeah, good afternoon sir. Are you speaking from KB Foundry Service Private Limited?",
      "comment": "The agent provided a warm greeting and introduced himself and the company."
    },
    {
      "ucid": "21112178843030641",
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      "questions_hit": 1,
      "evidence": "Are you speaking from KB Foundry Service Private Limited?",
      "comment": "The agent only verified the company name, failing to ask about procurement city, role, or contact details."
    },
    {
      "ucid": "21112178843030641",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked about a current requirement but did not attempt any of the 8 discovery questions."
    },
    {
      "ucid": "21112178843030641",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
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      "questions_hit": null,
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      "comment": "The call ended before any platform education could be provided."
    },
    {
      "ucid": "21112178843030641",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for steel, in HR CR?",
      "comment": "The customer said no, and the agent did not proceed to schedule a specific callback date."
    },
    {
      "ucid": "21112178843030641",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir. Thank you.",
      "comment": "The call was ended without a quote, a specific callback, or a walkthrough being scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
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    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}