{
  "ucid": "21112178843022962",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:40:29",
  "end_time": "2026-09-03 15:41:26",
  "duration_sec": 57,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe78c23b3e41247bf8fcac39500574459.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1027,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843022962__DIAe78c23b3e41247bf8fcac39500574459.mp3",
  "audio_bytes": 93960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.32,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (హలో.)\n[2s] AGENT: Hello. Hello. Hello.   (హలో. హలో. హలో.)\n[4s] CUSTOMER: Yes?   (ఆ?)\n[4s] AGENT: Sir, this is Suresh Sri Umiya Enterprises, right sir?   (సర్, సురేష్ శ్రీ ఉమియా ఎంటర్ప్రైజెస్ ఏ కదా సర్?)\n[7s] CUSTOMER: Yes, tell me.   (ఆ, చెప్పండి.)\n[9s] AGENT: Sir, I am Varun speaking from JSW.   (సర్, JSW నుంచి వరుణ్ ని మాట్లాడుతున్నాను.)\n[11s] CUSTOMER: Yes.   (ఆ.)\n[13s] CUSTOMER: Tell me, brother.   (చెప్పండి అన్న.)\n[15s] AGENT: Okay, okay sir.\n[17s] CUSTOMER: Yes.   (ఆ.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise (traffic, horn) throughout the call, making some parts slightly difficult to hear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must complete the opener by asking for permission to speak; the call ended because you didn't state your purpose after the introduction.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself from JSW and confirmed the customer's company name. The customer prompted the agent to continue, but the call ended before the agent could state the purpose of the call or ask any questions. No business was discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am Varun speaking from JSW.\", \"comment\": \"The agent identified himself and JSW but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could state the purpose of the call or deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call did not progress to that stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask about any current requirements.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must complete the opener by asking for permission to speak; the call ended because you didn't state your purpose after the introduction.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself from JSW and confirmed the customer's company name. The customer prompted the agent to continue, but the call ended before the agent could state the purpose of the call or ask any questions. No business was discussed.\"}",
  "error": null,
  "latency_ms": 21914,
  "input_tokens": 2758,
  "output_tokens": 633,
  "created_at": "2026-09-25 11:38:51",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.676,
  "agent_talk_sec": 7.3,
  "customer_talk_sec": 3.5,
  "dead_air_sec": 46.2,
  "longest_monologue_sec": 2.6,
  "agent_wpm": 180.8,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 22,
  "words_customer": 10,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843022962",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.37,
      "text_en": "Hello.",
      "text_native": "హలో."
    },
    {
      "ucid": "21112178843022962",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.89,
      "end_s": 3.5,
      "text_en": "Hello. Hello. Hello.",
      "text_native": "హలో. హలో. హలో."
    },
    {
      "ucid": "21112178843022962",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.6,
      "end_s": 4.0,
      "text_en": "Yes?",
      "text_native": "ఆ?"
    },
    {
      "ucid": "21112178843022962",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.18,
      "end_s": 6.8,
      "text_en": "Sir, this is Suresh Sri Umiya Enterprises, right sir?",
      "text_native": "సర్, సురేష్ శ్రీ ఉమియా ఎంటర్ప్రైజెస్ ఏ కదా సర్?"
    },
    {
      "ucid": "21112178843022962",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.36,
      "end_s": 8.23,
      "text_en": "Yes, tell me.",
      "text_native": "ఆ, చెప్పండి."
    },
    {
      "ucid": "21112178843022962",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 10.64,
      "text_en": "Sir, I am Varun speaking from JSW.",
      "text_native": "సర్, JSW నుంచి వరుణ్ ని మాట్లాడుతున్నాను."
    },
    {
      "ucid": "21112178843022962",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 11.64,
      "text_en": "Yes.",
      "text_native": "ఆ."
    },
    {
      "ucid": "21112178843022962",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.29,
      "end_s": 14.2,
      "text_en": "Tell me, brother.",
      "text_native": "చెప్పండి అన్న."
    },
    {
      "ucid": "21112178843022962",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 16.0,
      "text_en": "Okay, okay sir.",
      "text_native": "Okay, okay sir."
    },
    {
      "ucid": "21112178843022962",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.6,
      "end_s": 17.0,
      "text_en": "Yes.",
      "text_native": "ఆ."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843022962",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I am Varun speaking from JSW.",
      "comment": "The agent identified himself and JSW but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178843022962",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could state the purpose of the call or deliver a hook."
    },
    {
      "ucid": "21112178843022962",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked."
    },
    {
      "ucid": "21112178843022962",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call did not progress to that stage."
    },
    {
      "ucid": "21112178843022962",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask about any current requirements."
    },
    {
      "ucid": "21112178843022962",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}