{
  "ucid": "21112178843013081",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:38:50",
  "end_time": "2026-09-03 15:39:30",
  "duration_sec": 40,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA756aa4f209e68e94a9178785fcd5cc37.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1029,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178843013081__DIA756aa4f209e68e94a9178785fcd5cc37.mp3",
  "audio_bytes": 62856,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 20.952,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, am I speaking with Dinesh Shah ji?   (हेलो, दिनेश शाह जी से बात कर रहे हैं?)\n[3s] CUSTOMER: Yes, speak.   (जी बोलिए।)\n[4s] AGENT: Sir, this is Anushri speaking from JSW One. Uh, I wanted to know if you have any requirement for MS sheet?   (सर, अनुश्री से बात कर रही हूं JSW One से। अह मुझे, आपका कुछ requirement है क्या जानना था MS sheet में?)\n[10s] CUSTOMER: No ma'am, not at the moment.   (नहीं मैम, फिलहाल तो नहीं है कुछ।)\n[12s] AGENT: Okay. Thank you.\n[13s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no immediate requirement, don't end the call; use it as an opportunity to learn about their business and schedule a future follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the customer's name and asked if they had a requirement for MS sheets. The customer stated they had no requirement at the moment, and the agent thanked them and ended the call without attempting any discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, this is Anushri speaking from JSW One. Uh, I wanted to know if you have any requirement for MS sheet?\", \"comment\": \"The opener was not warm and did not position the agent as a helper; it went directly to a transactional requirement check.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I speaking with Dinesh Shah ji?\", \"comment\": \"Only 1 of the 4 required questions (name verification) was attempted, which is below the threshold for a partial pass.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no immediate requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's benefits at all.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"No ma'am, not at the moment.\", \"comment\": \"The agent asked about a current requirement, but after the customer said no, she did not attempt to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. Thank you.\", \"comment\": \"The call was ended without achieving any of the three required outcomes (quote, specific callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate requirement, don't end the call; use it as an opportunity to learn about their business and schedule a future follow-up.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the customer's name and asked if they had a requirement for MS sheets. The customer stated they had no requirement at the moment, and the agent thanked them and ended the call without attempting any discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 29259,
  "input_tokens": 2773,
  "output_tokens": 734,
  "created_at": "2026-09-25 11:39:04",
  "sentiment": "neutral",
  "sentiment_score": -0.067,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 2,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.755,
  "agent_talk_sec": 8.0,
  "customer_talk_sec": 2.6,
  "dead_air_sec": 29.4,
  "longest_monologue_sec": 5.6,
  "agent_wpm": 240.0,
  "interruptions": 0,
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  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 32,
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      "ucid": "21112178843013081",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.21,
      "end_s": 2.8,
      "text_en": "Hello, am I speaking with Dinesh Shah ji?",
      "text_native": "हेलो, दिनेश शाह जी से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178843013081",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.1,
      "end_s": 3.68,
      "text_en": "Yes, speak.",
      "text_native": "जी बोलिए।"
    },
    {
      "ucid": "21112178843013081",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 9.6,
      "text_en": "Sir, this is Anushri speaking from JSW One. Uh, I wanted to know if you have any requirement for MS sheet?",
      "text_native": "सर, अनुश्री से बात कर रही हूं JSW One से। अह मुझे, आपका कुछ requirement है क्या जानना था MS sheet में?"
    },
    {
      "ucid": "21112178843013081",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.27,
      "end_s": 11.86,
      "text_en": "No ma'am, not at the moment.",
      "text_native": "नहीं मैम, फिलहाल तो नहीं है कुछ।"
    },
    {
      "ucid": "21112178843013081",
      "idx": 4,
      "speaker": "agent",
      "start_s": 12.1,
      "end_s": 12.94,
      "text_en": "Okay. Thank you.",
      "text_native": "Okay. Thank you."
    },
    {
      "ucid": "21112178843013081",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.27,
      "end_s": 13.67,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
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    {
      "ucid": "21112178843013081",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, this is Anushri speaking from JSW One. Uh, I wanted to know if you have any requirement for MS sheet?",
      "comment": "The opener was not warm and did not position the agent as a helper; it went directly to a transactional requirement check."
    },
    {
      "ucid": "21112178843013081",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "am I speaking with Dinesh Shah ji?",
      "comment": "Only 1 of the 4 required questions (name verification) was attempted, which is below the threshold for a partial pass."
    },
    {
      "ucid": "21112178843013081",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no immediate requirement."
    },
    {
      "ucid": "21112178843013081",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's benefits at all."
    },
    {
      "ucid": "21112178843013081",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "No ma'am, not at the moment.",
      "comment": "The agent asked about a current requirement, but after the customer said no, she did not attempt to schedule a specific callback date."
    },
    {
      "ucid": "21112178843013081",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay. Thank you.",
      "comment": "The call was ended without achieving any of the three required outcomes (quote, specific callback, or walkthrough)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}