Call 21112178843010641 2026-09-03 · dhruv · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background conversation on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked to understand the customer's business.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but after the customer said no, they did not attempt to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was closed without a quote, a specific callback date, or a platform walkthrough scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called a newly registered user and immediately asked if they had a requirement for sheet metals. The customer replied that they had no requirement. The agent then ended the call without attempting any discovery or scheduling a follow-up.
Coaching
Instead of immediately asking for a requirement, you must follow the script to welcome the customer, verify their profile, and understand their business first.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was abrupt and did not welcome the customer as a new registrant or position the agent as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile verification questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | AGENT: Uh, sir, is there any requirement for sheet metals, etc.? CUSTOMER: No. The agent asked for a requirement, but after the customer said no, they did not attempt to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | AGENT: Okay sir. If there is anything, please let me know. The call was closed without a quote, a specific callback date, or a platform walkthrough scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.831 heavy | 5.4s | 1.1s | 40.5s | 1.9s | 322.2 | 0 | 4 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello?
हेलो?
agent
5.4s
Yes, hello.
हां, हेलो।
agent
5.9s
Sir, I was calling from JSW One.
सर, JSW One से बात कर रहा था मैं।
customer
7.5s
Speak.
बोलो।
agent
8.4s
Uh, sir, is there any requirement for sheet metals, etc.?
अह, सर, कुछ रिक्वायरमेंट है sheet metals वगेरा में?
customer
10.5s
No.
नहीं।
agent
11.8s
Okay sir. If there is anything, please let me know.
ठीक है सर। कुछ रहेगा तो प्लीज बताइएगा।