{
  "ucid": "21112178843010641",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:38:26",
  "end_time": "2026-09-03 15:39:13",
  "duration_sec": 47,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAaca96e64197fcdb48a3bf37cf848e904.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1030,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843010641__DIAaca96e64197fcdb48a3bf37cf848e904.mp3",
  "audio_bytes": 64152,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 21.384,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हेलो?)\n[5s] AGENT: Yes, hello.   (हां, हेलो।)\n[6s] AGENT: Sir, I was calling from JSW One.   (सर, JSW One से बात कर रहा था मैं।)\n[8s] CUSTOMER: Speak.   (बोलो।)\n[8s] AGENT: Uh, sir, is there any requirement for sheet metals, etc.?   (अह, सर, कुछ रिक्वायरमेंट है sheet metals वगेरा में?)\n[10s] CUSTOMER: No.   (नहीं।)\n[12s] AGENT: Okay sir. If there is anything, please let me know.   (ठीक है सर। कुछ रहेगा तो प्लीज बताइएगा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "noisy: Significant background conversation on the customer's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Instead of immediately asking for a requirement, you must follow the script to welcome the customer, verify their profile, and understand their business first.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered user and immediately asked if they had a requirement for sheet metals. The customer replied that they had no requirement. The agent then ended the call without attempting any discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was abrupt and did not welcome the customer as a new registrant or position the agent as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No basic profile verification questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh, sir, is there any requirement for sheet metals, etc.?\\nCUSTOMER: No.\", \"comment\": \"The agent asked for a requirement, but after the customer said no, they did not attempt to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay sir. If there is anything, please let me know.\", \"comment\": \"The call was closed without a quote, a specific callback date, or a platform walkthrough scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of immediately asking for a requirement, you must follow the script to welcome the customer, verify their profile, and understand their business first.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered user and immediately asked if they had a requirement for sheet metals. The customer replied that they had no requirement. The agent then ended the call without attempting any discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 22307,
  "input_tokens": 2768,
  "output_tokens": 681,
  "created_at": "2026-09-25 11:38:59",
  "sentiment": "negative",
  "sentiment_score": -0.22,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.831,
  "agent_talk_sec": 5.4,
  "customer_talk_sec": 1.1,
  "dead_air_sec": 40.5,
  "longest_monologue_sec": 1.9,
  "agent_wpm": 322.2,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 29,
  "words_customer": 3,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178843010641",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.81,
      "end_s": 5.21,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178843010641",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.36,
      "end_s": 5.76,
      "text_en": "Yes, hello.",
      "text_native": "हां, हेलो।"
    },
    {
      "ucid": "21112178843010641",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.86,
      "end_s": 7.23,
      "text_en": "Sir, I was calling from JSW One.",
      "text_native": "सर, JSW One से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178843010641",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.53,
      "end_s": 7.87,
      "text_en": "Speak.",
      "text_native": "बोलो।"
    },
    {
      "ucid": "21112178843010641",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.36,
      "end_s": 10.29,
      "text_en": "Uh, sir, is there any requirement for sheet metals, etc.?",
      "text_native": "अह, सर, कुछ रिक्वायरमेंट है sheet metals वगेरा में?"
    },
    {
      "ucid": "21112178843010641",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 10.84,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178843010641",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 13.54,
      "text_en": "Okay sir. If there is anything, please let me know.",
      "text_native": "ठीक है सर। कुछ रहेगा तो प्लीज बताइएगा।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843010641",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was abrupt and did not welcome the customer as a new registrant or position the agent as a helper."
    },
    {
      "ucid": "21112178843010641",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No basic profile verification questions were asked."
    },
    {
      "ucid": "21112178843010641",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business."
    },
    {
      "ucid": "21112178843010641",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's benefits."
    },
    {
      "ucid": "21112178843010641",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Uh, sir, is there any requirement for sheet metals, etc.?\nCUSTOMER: No.",
      "comment": "The agent asked for a requirement, but after the customer said no, they did not attempt to schedule a specific callback date."
    },
    {
      "ucid": "21112178843010641",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay sir. If there is anything, please let me know.",
      "comment": "The call was closed without a quote, a specific callback date, or a platform walkthrough scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}