Call 21112178842981571 2026-09-03 · Jeevan Jeejo · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Tamil | 13 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant from the microphone compared to the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions to understand the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
For now, is there any requirement? HR, CR sheet, coil?
Summary
The agent contacted a lead from a previous enquiry and immediately asked for a requirement. The customer stated they have no immediate need but may have requirements for future projects or tenders. The agent confirmed the customer's WhatsApp number, sent a message, and ended the call without setting a follow-up.
Coaching
You must follow the call structure; after opening, provide a hook to create interest before asking discovery questions to understand the customer's business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am Jeevan speaking from JSW One Steels. The agent introduced himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions to understand the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to identify customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | For now, is there any requirement? HR, CR sheet, coil? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If any requirement comes, you tell me. The agent did not establish a committed next step, leaving it to the customer to re-initiate contact. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.703 | 18.9s | 8.0s | 54.1s | 5.8s | 225.4 | 0 | 7 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello, greetings sir.
ஹலோ, வணக்கம் சார்.
customer
1.9s
Greetings.
வணக்கம்.
agent
2.7s
Sir, I am Jeevan speaking from JSW One Steels.
சார், நான் ஜீவன் பேசுறேன் JSW One Steels-ல இருந்து.
customer
5.5s
From where?
எங்க இருந்து?
agent
6.1s
From the JSW One platform.
JSW One platform-ல இருந்து.
customer
7.7s
Ah, ah, tell me, tell me sir.
ஆ, ஆ, சொல்லுங்க, சொல்லுங்க சார்.
agent
9.0s
Sir, before this you had placed an enquiry, after that I don't know what happened. For now, is there any requirement? HR, CR sheet, coil?
சார், இதுக்கு முன்னாடி நீங்க ஒரு enquiry போட்டு, அதுக்கு அப்புறம் என்ன ஆச்சுன்னு தெரியல. இப்போதைக்கு ஏதாச்சும் requirement இருக்கா? HR, CR sheet, coil?
customer
15.2s
There's nothing immediate. Let me know sir, if any next projects, tenders come, we can do that.
Immediate-ஆ எதுவும் இல்ல. Let me know sir, அடுத்த projects, tender எதுவும் வந்ததுன்னா நம்ம அது பண்ணலாம்.
agent
20.5s
No problem, sir. Now, is this 9566284723 your WhatsApp number?
பரவால்ல சார். இப்போ இது 9566284723 உங்க WhatsApp நம்பர் தானே?
customer
24.7s
Same, same.
agent
25.4s
Okay, I have sent a message on that. If any requirement comes, you tell me.
சரி, நான் அதுல ஒரு மெசேஜ் போட்டு வச்சிருக்கிறேன். ஏதாச்சும் requirement வந்தா நீங்க சொல்லு.
customer
29.0s
Okay sir.
agent
29.7s
Okay sir, thank you.