{ "ucid": "21112178842981571", "call_date": "2026-09-03", "start_time": "2026-09-03 15:33:35", "end_time": "2026-09-03 15:34:56", "duration_sec": 81, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA99f6a53a8b0583308360a1a046e81abb.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1034, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178842981571__DIA99f6a53a8b0583308360a1a046e81abb.mp3", "audio_bytes": 123768, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 41.256, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello, greetings sir. (ஹலோ, வணக்கம் சார்.)\n[2s] CUSTOMER: Greetings. (வணக்கம்.)\n[3s] AGENT: Sir, I am Jeevan speaking from JSW One Steels. (சார், நான் ஜீவன் பேசுறேன் JSW One Steels-ல இருந்து.)\n[6s] CUSTOMER: From where? (எங்க இருந்து?)\n[6s] AGENT: From the JSW One platform. (JSW One platform-ல இருந்து.)\n[8s] CUSTOMER: Ah, ah, tell me, tell me sir. (ஆ, ஆ, சொல்லுங்க, சொல்லுங்க சார்.)\n[9s] AGENT: Sir, before this you had placed an enquiry, after that I don't know what happened. For now, is there any requirement? HR, CR sheet, coil? (சார், இதுக்கு முன்னாடி நீங்க ஒரு enquiry போட்டு, அதுக்கு அப்புறம் என்ன ஆச்சுன்னு தெரியல. இப்போதைக்கு ஏதாச்சும் requirement இருக்கா? HR, CR sheet, coil?)\n[15s] CUSTOMER: There's nothing immediate. Let me know sir, if any next projects, tenders come, we can do that. (Immediate-ஆ எதுவும் இல்ல. Let me know sir, அடுத்த projects, tender எதுவும் வந்ததுன்னா நம்ம அது பண்ணலாம்.)\n[20s] AGENT: No problem, sir. Now, is this 9566284723 your WhatsApp number? (பரவால்ல சார். இப்போ இது 9566284723 உங்க WhatsApp நம்பர் தானே?)\n[25s] CUSTOMER: Same, same.\n[25s] AGENT: Okay, I have sent a message on that. If any requirement comes, you tell me. (சரி, நான் அதுல ஒரு மெசேஜ் போட்டு வச்சிருக்கிறேன். ஏதாச்சும் requirement வந்தா நீங்க சொல்லு.)\n[29s] CUSTOMER: Okay sir.\n[30s] AGENT: Okay sir, thank you.", "language": "Tamil", "languages": "[\"Tamil\", \"English\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: The customer's voice is slightly distant from the microphone compared to the agent's.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (0% inaudible)", "band_language": "Tamil", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You must follow the call structure; after opening, provide a hook to create interest before asking discovery questions to understand the customer's business.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead from a previous enquiry and immediately asked for a requirement. The customer stated they have no immediate need but may have requirements for future projects or tenders. The agent confirmed the customer's WhatsApp number, sent a message, and ended the call without setting a follow-up.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am Jeevan speaking from JSW One Steels.\", \"comment\": \"The agent introduced himself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions to understand the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done to identify customer needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"For now, is there any requirement? HR, CR sheet, coil?\", \"comment\": \"The agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If any requirement comes, you tell me.\", \"comment\": \"The agent did not establish a committed next step, leaving it to the customer to re-initiate contact.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the call structure; after opening, provide a hook to create interest before asking discovery questions to understand the customer's business.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from a previous enquiry and immediately asked for a requirement. The customer stated they have no immediate need but may have requirements for future projects or tenders. The agent confirmed the customer's WhatsApp number, sent a message, and ended the call without setting a follow-up.\"}", "error": null, "latency_ms": 29015, "input_tokens": 2992, "output_tokens": 702, "created_at": "2026-09-25 11:39:10", "sentiment": "neutral", "sentiment_score": 0.1, "sentiment_confidence": "high", "pos": 1, "neg": 0, "lex_hits": 2, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.703, "agent_talk_sec": 18.9, "customer_talk_sec": 8.0, "dead_air_sec": 54.1, "longest_monologue_sec": 5.8, "agent_wpm": 225.4, "interruptions": 0, "agent_turns": 7, "customer_turns": 6, "discovery_qs": 3, "words_agent": 71, "words_customer": 31, "monologue_heavy": 0, "turns": [ { "ucid": "21112178842981571", "idx": 0, "speaker": "agent", "start_s": 0.9, "end_s": 1.7, "text_en": "Hello, greetings sir.", "text_native": "ஹலோ, வணக்கம் சார்." }, { "ucid": "21112178842981571", "idx": 1, "speaker": "customer", "start_s": 1.9, "end_s": 2.4, "text_en": "Greetings.", "text_native": "வணக்கம்." }, { "ucid": "21112178842981571", "idx": 2, "speaker": "agent", "start_s": 2.7, "end_s": 5.3, "text_en": "Sir, I am Jeevan speaking from JSW One Steels.", "text_native": "சார், நான் ஜீவன் பேசுறேன் JSW One Steels-ல இருந்து." }, { "ucid": "21112178842981571", "idx": 3, "speaker": "customer", "start_s": 5.5, "end_s": 5.9, "text_en": "From where?", "text_native": "எங்க இருந்து?" }, { "ucid": "21112178842981571", "idx": 4, "speaker": "agent", "start_s": 6.1, "end_s": 7.6, "text_en": "From the JSW One platform.", "text_native": "JSW One platform-ல இருந்து." }, { "ucid": "21112178842981571", "idx": 5, "speaker": "customer", "start_s": 7.7, "end_s": 8.9, "text_en": "Ah, ah, tell me, tell me sir.", "text_native": "ஆ, ஆ, சொல்லுங்க, சொல்லுங்க சார்." }, { "ucid": "21112178842981571", "idx": 6, "speaker": "agent", "start_s": 9.0, "end_s": 14.8, "text_en": "Sir, before this you had placed an enquiry, after that I don't know what happened. For now, is there any requirement? HR, CR sheet, coil?", "text_native": "சார், இதுக்கு முன்னாடி நீங்க ஒரு enquiry போட்டு, அதுக்கு அப்புறம் என்ன ஆச்சுன்னு தெரியல. இப்போதைக்கு ஏதாச்சும் requirement இருக்கா? HR, CR sheet, coil?" }, { "ucid": "21112178842981571", "idx": 7, "speaker": "customer", "start_s": 15.2, "end_s": 20.2, "text_en": "There's nothing immediate. Let me know sir, if any next projects, tenders come, we can do that.", "text_native": "Immediate-ஆ எதுவும் இல்ல. Let me know sir, அடுத்த projects, tender எதுவும் வந்ததுன்னா நம்ம அது பண்ணலாம்." }, { "ucid": "21112178842981571", "idx": 8, "speaker": "agent", "start_s": 20.5, "end_s": 24.5, "text_en": "No problem, sir. Now, is this 9566284723 your WhatsApp number?", "text_native": "பரவால்ல சார். இப்போ இது 9566284723 உங்க WhatsApp நம்பர் தானே?" }, { "ucid": "21112178842981571", "idx": 9, "speaker": "customer", "start_s": 24.7, "end_s": 25.2, "text_en": "Same, same.", "text_native": "Same, same." }, { "ucid": "21112178842981571", "idx": 10, "speaker": "agent", "start_s": 25.4, "end_s": 28.8, "text_en": "Okay, I have sent a message on that. If any requirement comes, you tell me.", "text_native": "சரி, நான் அதுல ஒரு மெசேஜ் போட்டு வச்சிருக்கிறேன். ஏதாச்சும் requirement வந்தா நீங்க சொல்லு." }, { "ucid": "21112178842981571", "idx": 11, "speaker": "customer", "start_s": 29.0, "end_s": 29.4, "text_en": "Okay sir.", "text_native": "Okay sir." }, { "ucid": "21112178842981571", "idx": 12, "speaker": "agent", "start_s": 29.7, "end_s": 30.5, "text_en": "Okay sir, thank you.", "text_native": "Okay sir, thank you." } ], "steps": [ { "ucid": "21112178842981571", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir, I am Jeevan speaking from JSW One Steels.", "comment": "The agent introduced himself and the company but did not ask for permission to speak." }, { "ucid": "21112178842981571", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement." }, { "ucid": "21112178842981571", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent asked no discovery questions to understand the customer's business, volume, or current suppliers." }, { "ucid": "21112178842981571", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as no discovery was done to identify customer needs." }, { "ucid": "21112178842981571", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "For now, is there any requirement? HR, CR sheet, coil?", "comment": "The agent successfully asked if the customer had a current requirement." }, { "ucid": "21112178842981571", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "If any requirement comes, you tell me.", "comment": "The agent did not establish a committed next step, leaving it to the customer to re-initiate contact." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }