Call 21112178842952791 2026-09-03 · ankit mistry · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Gujarati | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
because the agent identified himself but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
because the agent did not lead with a benefit/hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
because no discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
will you have any requirement from here for this month?
Summary
The agent introduced himself and immediately asked if the customer had a requirement for the month. The customer stated they had no current need. The agent accepted this and ended the call without attempting any discovery or pitching any benefits.
Coaching
Ankit, you need to lead with a hook – a reason for the customer to listen, like a specific price or availability signal – before asking if they have a requirement, as this will increase your chances of starting a conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Dharmesh bhai, I am Ankit Mistry speaking, from JSW Steel, Mumbai. because the agent identified himself but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Dharmesh bhai, as our month has started, will you have any requirement from here for this month? because the agent did not lead with a benefit/hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
because no discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
because no USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | will you have any requirement from here for this month? because the agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If it comes up, let me know, okay? because this is a passive closing statement, not a committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.764 heavy | 13.6s | 4.2s | 24.2s | 4.2s | 238.2 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.3s
Hello, is Dharmesh ji speaking?
હેલો, ધર્મેશજી વાત કરે છે?
customer
2.9s
Yes.
હા.
agent
3.3s
Dharmesh bhai, I am Ankit Mistry speaking, from JSW Steel, Mumbai.
ધર્મેશભાઈ, હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ.
customer
7.2s
JSW Steel, speak.
JSW Steel, બોલો.
agent
8.6s
Dharmesh bhai, as our month has started, will you have any requirement from here for this month?
ધર્મેશભાઈ, જેમ કે આપણો મહિનો ચાલુ થયો છે, તો કોઈ requirement હશે તમારે અહીંયાથી આ મહિના માટે?
customer
12.9s
No, no, no, no, nothing right now.
નથી નથી નથી નથી હમણાં કઈ.
agent
15.0s
Oh, no requirement at present. Okay. No problem, sir. If it comes up, let me know, okay?
અચ્છા, હાલમાં કોઈ requirement નથી. ઓકે. કઈ વાંધો નહિ, સાહેબ. આવે તો મને કેજો, ઓકે?
customer
18.6s
Okay.
ઓકે.
agent
19.4s
Okay, sir. Thank you.
ઓકે, સાહેબ. Thank you.