{
  "ucid": "21112178842952791",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:28:47",
  "end_time": "2026-09-03 15:29:29",
  "duration_sec": 42,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA693b4ffc8aebe31926f35ade8845ec3e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1036,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842952791__DIA693b4ffc8aebe31926f35ade8845ec3e.mp3",
  "audio_bytes": 87912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 29.304,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello, is Dharmesh ji speaking?   (હેલો, ધર્મેશજી વાત કરે છે?)\n[3s] CUSTOMER: Yes.   (હા.)\n[3s] AGENT: Dharmesh bhai, I am Ankit Mistry speaking, from JSW Steel, Mumbai.   (ધર્મેશભાઈ, હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ.)\n[7s] CUSTOMER: JSW Steel, speak.   (JSW Steel, બોલો.)\n[9s] AGENT: Dharmesh bhai, as our month has started, will you have any requirement from here for this month?   (ધર્મેશભાઈ, જેમ કે આપણો મહિનો ચાલુ થયો છે, તો કોઈ requirement હશે તમારે અહીંયાથી આ મહિના માટે?)\n[13s] CUSTOMER: No, no, no, no, nothing right now.   (નથી નથી નથી નથી હમણાં કઈ.)\n[15s] AGENT: Oh, no requirement at present. Okay. No problem, sir. If it comes up, let me know, okay?   (અચ્છા, હાલમાં કોઈ requirement નથી. ઓકે. કઈ વાંધો નહિ, સાહેબ. આવે તો મને કેજો, ઓકે?)\n[19s] CUSTOMER: Okay.   (ઓકે.)\n[19s] AGENT: Okay, sir. Thank you.   (ઓકે, સાહેબ. Thank you.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Ankit, you need to lead with a hook – a reason for the customer to listen, like a specific price or availability signal – before asking if they have a requirement, as this will increase your chances of starting a conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked if the customer had a requirement for the month. The customer stated they had no current need. The agent accepted this and ended the call without attempting any discovery or pitching any benefits.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Dharmesh bhai, I am Ankit Mistry speaking, from JSW Steel, Mumbai.\", \"comment\": \"because the agent identified himself but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Dharmesh bhai, as our month has started, will you have any requirement from here for this month?\", \"comment\": \"because the agent did not lead with a benefit/hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"because no discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because no USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"will you have any requirement from here for this month?\", \"comment\": \"because the agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If it comes up, let me know, okay?\", \"comment\": \"because this is a passive closing statement, not a committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Ankit, you need to lead with a hook – a reason for the customer to listen, like a specific price or availability signal – before asking if they have a requirement, as this will increase your chances of starting a conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and immediately asked if the customer had a requirement for the month. The customer stated they had no current need. The agent accepted this and ended the call without attempting any discovery or pitching any benefits.\"}",
  "error": null,
  "latency_ms": 32542,
  "input_tokens": 2879,
  "output_tokens": 720,
  "created_at": "2026-09-25 11:39:17",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.764,
  "agent_talk_sec": 13.6,
  "customer_talk_sec": 4.2,
  "dead_air_sec": 24.2,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 238.2,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 54,
  "words_customer": 13,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178842952791",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.54,
      "end_s": 0.98,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178842952791",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 2.64,
      "text_en": "Hello, is Dharmesh ji speaking?",
      "text_native": "હેલો, ધર્મેશજી વાત કરે છે?"
    },
    {
      "ucid": "21112178842952791",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.94,
      "end_s": 3.18,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178842952791",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.3,
      "end_s": 6.83,
      "text_en": "Dharmesh bhai, I am Ankit Mistry speaking, from JSW Steel, Mumbai.",
      "text_native": "ધર્મેશભાઈ, હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ."
    },
    {
      "ucid": "21112178842952791",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.24,
      "end_s": 8.44,
      "text_en": "JSW Steel, speak.",
      "text_native": "JSW Steel, બોલો."
    },
    {
      "ucid": "21112178842952791",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.64,
      "end_s": 12.8,
      "text_en": "Dharmesh bhai, as our month has started, will you have any requirement from here for this month?",
      "text_native": "ધર્મેશભાઈ, જેમ કે આપણો મહિનો ચાલુ થયો છે, તો કોઈ requirement હશે તમારે અહીંયાથી આ મહિના માટે?"
    },
    {
      "ucid": "21112178842952791",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.9,
      "end_s": 14.84,
      "text_en": "No, no, no, no, nothing right now.",
      "text_native": "નથી નથી નથી નથી હમણાં કઈ."
    },
    {
      "ucid": "21112178842952791",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 18.44,
      "text_en": "Oh, no requirement at present. Okay. No problem, sir. If it comes up, let me know, okay?",
      "text_native": "અચ્છા, હાલમાં કોઈ requirement નથી. ઓકે. કઈ વાંધો નહિ, સાહેબ. આવે તો મને કેજો, ઓકે?"
    },
    {
      "ucid": "21112178842952791",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.63,
      "end_s": 19.03,
      "text_en": "Okay.",
      "text_native": "ઓકે."
    },
    {
      "ucid": "21112178842952791",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.43,
      "end_s": 20.53,
      "text_en": "Okay, sir. Thank you.",
      "text_native": "ઓકે, સાહેબ. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842952791",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Dharmesh bhai, I am Ankit Mistry speaking, from JSW Steel, Mumbai.",
      "comment": "because the agent identified himself but did not ask for permission to speak."
    },
    {
      "ucid": "21112178842952791",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Dharmesh bhai, as our month has started, will you have any requirement from here for this month?",
      "comment": "because the agent did not lead with a benefit/hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178842952791",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "because no discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178842952791",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "because no USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178842952791",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "will you have any requirement from here for this month?",
      "comment": "because the agent successfully asked if a current requirement existed."
    },
    {
      "ucid": "21112178842952791",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If it comes up, let me know, okay?",
      "comment": "because this is a passive closing statement, not a committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}