Call 21112178842936461 2026-09-03 · Abdul Ansari · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: clear: The customer's side has some slight background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted; the agent went straight to asking for a requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked for a requirement, when the customer said no, a specific callback date was not scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was ended with 'thank you' without achieving any of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called a new registrant and, after a brief introduction, immediately asked for a requirement for HR plate. The customer stated they had no current need, and the agent ended the call without attempting any discovery, platform education, or scheduling a future follow-up.
Coaching
You must follow the pitch structure: build rapport and conduct discovery to understand the customer's business *before* asking for a requirement, especially on a first call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent's opener was immediately followed by a direct ask for requirements, which constitutes hard sales pressure. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Yeah, am I speaking with Aditya Pawar? The agent only verified the customer's name, hitting 1 of the 4 required questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted; the agent went straight to asking for a requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the JSW One platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Is there any requirement, sir, for HR plate? Although the agent asked for a requirement, when the customer said no, a specific callback date was not scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was ended with 'thank you' without achieving any of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.73 heavy | 9.2s | 3.4s | 31.4s | 2.8s | 260.9 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.6s
Yeah, am I speaking with Aditya Pawar?
या, आदित्य पवार से बात कर रहे हैं?
customer
3.7s
Yes, speak.
हां, बोलिए।
agent
4.6s
I am Abdul speaking, sir, from JSW One.
मैं अब्दुल बात कर रहा हूं सर, JSW One से।
customer
6.5s
From where?
कहां से?
agent
7.2s
JSW, I am speaking from JSW.
JSW, JSW से बात कर रहा हूं।
customer
8.7s
Sir, please speak.
सर, बोलिए ना।
agent
9.7s
Is there any requirement, sir, for HR plate? Any requirement in plate and sheet?
कुछ रिक्वायरमेंट है क्या सर HR plate में? Plate and sheet में कुछ रिक्वायरमेंट है?
customer
12.7s
No sir, nothing right now.
नहीं सर, अभी तो कुछ नहीं।
agent
14.0s
Alright, okay sir, thank you.
ठीक है, ओके सर, थैंक यू।