{
  "ucid": "21112178842936461",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:26:04",
  "end_time": "2026-09-03 15:26:48",
  "duration_sec": 44,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdc2a5faa760f16b04046e7682a756538.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1041,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842936461__DIAdc2a5faa760f16b04046e7682a756538.mp3",
  "audio_bytes": 77112,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 25.704,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Yeah, am I speaking with Aditya Pawar?   (या, आदित्य पवार से बात कर रहे हैं?)\n[4s] CUSTOMER: Yes, speak.   (हां, बोलिए।)\n[5s] AGENT: I am Abdul speaking, sir, from JSW One.   (मैं अब्दुल बात कर रहा हूं सर, JSW One से।)\n[6s] CUSTOMER: From where?   (कहां से?)\n[7s] AGENT: JSW, I am speaking from JSW.   (JSW, JSW से बात कर रहा हूं।)\n[9s] CUSTOMER: Sir, please speak.   (सर, बोलिए ना।)\n[10s] AGENT: Is there any requirement, sir, for HR plate? Any requirement in plate and sheet?   (कुछ रिक्वायरमेंट है क्या सर HR plate में? Plate and sheet में कुछ रिक्वायरमेंट है?)\n[13s] CUSTOMER: No sir, nothing right now.   (नहीं सर, अभी तो कुछ नहीं।)\n[14s] AGENT: Alright, okay sir, thank you.   (ठीक है, ओके सर, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some slight background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must follow the pitch structure: build rapport and conduct discovery to understand the customer's business *before* asking for a requirement, especially on a first call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a new registrant and, after a brief introduction, immediately asked for a requirement for HR plate. The customer stated they had no current need, and the agent ended the call without attempting any discovery, platform education, or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent's opener was immediately followed by a direct ask for requirements, which constitutes hard sales pressure.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Yeah, am I speaking with Aditya Pawar?\", \"comment\": \"The agent only verified the customer's name, hitting 1 of the 4 required questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted; the agent went straight to asking for a requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the JSW One platform or its benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any requirement, sir, for HR plate?\", \"comment\": \"Although the agent asked for a requirement, when the customer said no, a specific callback date was not scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended with 'thank you' without achieving any of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure: build rapport and conduct discovery to understand the customer's business *before* asking for a requirement, especially on a first call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a new registrant and, after a brief introduction, immediately asked for a requirement for HR plate. The customer stated they had no current need, and the agent ended the call without attempting any discovery, platform education, or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 37482,
  "input_tokens": 2864,
  "output_tokens": 691,
  "created_at": "2026-09-25 11:39:29",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.73,
  "agent_talk_sec": 9.2,
  "customer_talk_sec": 3.4,
  "dead_air_sec": 31.4,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 260.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 40,
  "words_customer": 13,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178842936461",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.33,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178842936461",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.57,
      "end_s": 3.49,
      "text_en": "Yeah, am I speaking with Aditya Pawar?",
      "text_native": "या, आदित्य पवार से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178842936461",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.7,
      "end_s": 4.24,
      "text_en": "Yes, speak.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178842936461",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.6,
      "end_s": 6.24,
      "text_en": "I am Abdul speaking, sir, from JSW One.",
      "text_native": "मैं अब्दुल बात कर रहा हूं सर, JSW One से।"
    },
    {
      "ucid": "21112178842936461",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.5,
      "end_s": 7.0,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178842936461",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.17,
      "end_s": 8.53,
      "text_en": "JSW, I am speaking from JSW.",
      "text_native": "JSW, JSW से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178842936461",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.73,
      "end_s": 9.5,
      "text_en": "Sir, please speak.",
      "text_native": "सर, बोलिए ना।"
    },
    {
      "ucid": "21112178842936461",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.73,
      "end_s": 12.49,
      "text_en": "Is there any requirement, sir, for HR plate? Any requirement in plate and sheet?",
      "text_native": "कुछ रिक्वायरमेंट है क्या सर HR plate में? Plate and sheet में कुछ रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178842936461",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.69,
      "end_s": 13.8,
      "text_en": "No sir, nothing right now.",
      "text_native": "नहीं सर, अभी तो कुछ नहीं।"
    },
    {
      "ucid": "21112178842936461",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.96,
      "end_s": 15.46,
      "text_en": "Alright, okay sir, thank you.",
      "text_native": "ठीक है, ओके सर, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842936461",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent's opener was immediately followed by a direct ask for requirements, which constitutes hard sales pressure."
    },
    {
      "ucid": "21112178842936461",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Yeah, am I speaking with Aditya Pawar?",
      "comment": "The agent only verified the customer's name, hitting 1 of the 4 required questions."
    },
    {
      "ucid": "21112178842936461",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted; the agent went straight to asking for a requirement."
    },
    {
      "ucid": "21112178842936461",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the JSW One platform or its benefits."
    },
    {
      "ucid": "21112178842936461",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is there any requirement, sir, for HR plate?",
      "comment": "Although the agent asked for a requirement, when the customer said no, a specific callback date was not scheduled."
    },
    {
      "ucid": "21112178842936461",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended with 'thank you' without achieving any of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}