Call 21112178842917711 2026-09-03 · Rohit Mishra · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | new_registration (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact the transcription of the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.32
confidence high · +2/−9
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about business type and payment terms, missing 6 other key discovery questions like tonnage, brands, and current JSW usage.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent made a passive, vague request instead of directly asking for a current requirement or scheduling a specific callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
जी, नमस्ते। रोहित बात कर रहा हूं JSW One से।
Summary
The agent contacted a new registrant, 'Single Iron Store', and identified them as a trader who pays in cash. The agent performed minimal discovery, did not educate the customer on the platform, and ended the call by passively asking the customer to reach out if they have a need. No concrete next steps were established.
Coaching
You ended the call after only two discovery questions. You must complete the full discovery process to understand the customer's business before you can educate them on our value or ask for an opportunity.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | जी, नमस्ते। रोहित बात कर रहा हूं JSW One से। The agent provided a standard, non-pushy opening and introduced himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Uh, am I speaking with Single Iron Store? Agent only verified the company name but failed to ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | Do you do some trading work? ... And how are your payments? How are the payments? Agent only asked about business type and payment terms, missing 6 other key discovery questions like tonnage, brands, and current JSW usage. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the JSW One platform, its pricing, Test Certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If there's any issue, let me know, any such requirement, okay? The agent made a passive, vague request instead of directly asking for a current requirement or scheduling a specific callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.542 | 14.1s | 11.9s | 65.0s | 3.2s | 268.1 | 0 | 9 | 8 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello?
हेलो?
agent
6.2s
Uh, am I speaking with Single Iron Store?
अह, Single Iron Store से बात कर रहे हैं?
customer
8.2s
Yes.
हां जी।
agent
8.8s
Yes, hello. This is Rohit calling from JSW One.
जी, नमस्ते। रोहित बात कर रहा हूं JSW One से।
customer
11.5s
From where, brother?
कहां से भैया?
agent
12.4s
JSW, Jindal Steel from Mumbai.
customer
14.6s
Okay okay, tell me, sir.
अच्छा अच्छा, बताएं साहब।
agent
16.7s
Do you do some trading work?
आपका कुछ trading का काम है क्या?
customer
18.6s
My work is trading.
Trading का काम है मेरा।
agent
20.0s
Okay okay. And how are your payments? How are the payments?
अच्छा अच्छा। और कैसा रहता है आपका payment? Payment कैसा रहता है?
customer
22.5s
Payment is in cash only.
Payment cash में ही रहता है।
agent
24.2s
Okay. No, I mean before or after delivery?
अच्छा। नहीं मतलब delivery के पहले या बाद में?
customer
26.8s
There is no such issue either. If it's someone I know, then it's not like the payment has to be after delivery. I give it before as well. I give an advance too.
ऐसा भी कोई issue नहीं है। अगर कोई परिचित है तो कोई ऐसा नहीं है कि delivery के बाद ही payment हो। पहले भी दे देते हैं। Advance भी देते हैं।
agent
33.5s
Okay, okay, okay.
agent
35.5s
Alright. If there's any issue, let me know, any such requirement, okay?
ठीक है। कोई issue होगा तो बताइएगा, ऐसी requirement हां?
customer
38.1s
Okay.
ठीक है।
agent
38.5s
Okay.
unknown
39.0s
there is a form
एक फॉर्म है