{
  "ucid": "21112178842917711",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:22:57",
  "end_time": "2026-09-03 15:24:28",
  "duration_sec": 91,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA80d168d400c267d677fd35333aa4ebff.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1043,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842917711__DIA80d168d400c267d677fd35333aa4ebff.mp3",
  "audio_bytes": 194400,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 64.8,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हेलो?)\n[6s] AGENT: Uh, am I speaking with Single Iron Store?   (अह, Single Iron Store से बात कर रहे हैं?)\n[8s] CUSTOMER: Yes.   (हां जी।)\n[9s] AGENT: Yes, hello. This is Rohit calling from JSW One.   (जी, नमस्ते। रोहित बात कर रहा हूं JSW One से।)\n[11s] CUSTOMER: From where, brother?   (कहां से भैया?)\n[12s] AGENT: JSW, Jindal Steel from Mumbai.\n[15s] CUSTOMER: Okay okay, tell me, sir.   (अच्छा अच्छा, बताएं साहब।)\n[17s] AGENT: Do you do some trading work?   (आपका कुछ trading का काम है क्या?)\n[19s] CUSTOMER: My work is trading.   (Trading का काम है मेरा।)\n[20s] AGENT: Okay okay. And how are your payments? How are the payments?   (अच्छा अच्छा। और कैसा रहता है आपका payment? Payment कैसा रहता है?)\n[22s] CUSTOMER: Payment is in cash only.   (Payment cash में ही रहता है।)\n[24s] AGENT: Okay. No, I mean before or after delivery?   (अच्छा। नहीं मतलब delivery के पहले या बाद में?)\n[27s] CUSTOMER: There is no such issue either. If it's someone I know, then it's not like the payment has to be after delivery. I give it before as well. I give an advance too.   (ऐसा भी कोई issue नहीं है। अगर कोई परिचित है तो कोई ऐसा नहीं है कि delivery के बाद ही payment हो। पहले भी दे देते हैं। Advance भी देते हैं।)\n[34s] AGENT: Okay, okay, okay.\n[36s] AGENT: Alright. If there's any issue, let me know, any such requirement, okay?   (ठीक है। कोई issue होगा तो बताइएगा, ऐसी requirement हां?)\n[38s] CUSTOMER: Okay.   (ठीक है।)\n[38s] AGENT: Okay.\n[39s] UNKNOWN: there is a form   (एक फॉर्म है)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact the transcription of the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You ended the call after only two discovery questions. You must complete the full discovery process to understand the customer's business before you can educate them on our value or ask for an opportunity.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, 'Single Iron Store', and identified them as a trader who pays in cash. The agent performed minimal discovery, did not educate the customer on the platform, and ended the call by passively asking the customer to reach out if they have a need. No concrete next steps were established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"जी, नमस्ते। रोहित बात कर रहा हूं JSW One से।\", \"comment\": \"The agent provided a standard, non-pushy opening and introduced himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh, am I speaking with Single Iron Store?\", \"comment\": \"Agent only verified the company name but failed to ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"Do you do some trading work? ... And how are your payments? How are the payments?\", \"comment\": \"Agent only asked about business type and payment terms, missing 6 other key discovery questions like tonnage, brands, and current JSW usage.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the JSW One platform, its pricing, Test Certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there's any issue, let me know, any such requirement, okay?\", \"comment\": \"The agent made a passive, vague request instead of directly asking for a current requirement or scheduling a specific callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You ended the call after only two discovery questions. You must complete the full discovery process to understand the customer's business before you can educate them on our value or ask for an opportunity.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, 'Single Iron Store', and identified them as a trader who pays in cash. The agent performed minimal discovery, did not educate the customer on the platform, and ended the call by passively asking the customer to reach out if they have a need. No concrete next steps were established.\"}",
  "error": null,
  "latency_ms": 26280,
  "input_tokens": 3100,
  "output_tokens": 767,
  "created_at": "2026-09-25 11:39:26",
  "sentiment": "negative",
  "sentiment_score": -0.323,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 9,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.542,
  "agent_talk_sec": 14.1,
  "customer_talk_sec": 11.9,
  "dead_air_sec": 65.0,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 268.1,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 8,
  "discovery_qs": 6,
  "words_agent": 63,
  "words_customer": 53,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842917711",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.28,
      "end_s": 5.68,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178842917711",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 7.88,
      "text_en": "Uh, am I speaking with Single Iron Store?",
      "text_native": "अह, Single Iron Store से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178842917711",
      "idx": 2,
      "speaker": "customer",
      "start_s": 8.18,
      "end_s": 8.6,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178842917711",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 10.8,
      "text_en": "Yes, hello. This is Rohit calling from JSW One.",
      "text_native": "जी, नमस्ते। रोहित बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178842917711",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.46,
      "end_s": 12.26,
      "text_en": "From where, brother?",
      "text_native": "कहां से भैया?"
    },
    {
      "ucid": "21112178842917711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.36,
      "end_s": 14.3,
      "text_en": "JSW, Jindal Steel from Mumbai.",
      "text_native": "JSW, Jindal Steel from Mumbai."
    },
    {
      "ucid": "21112178842917711",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.6,
      "end_s": 15.7,
      "text_en": "Okay okay, tell me, sir.",
      "text_native": "अच्छा अच्छा, बताएं साहब।"
    },
    {
      "ucid": "21112178842917711",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 18.0,
      "text_en": "Do you do some trading work?",
      "text_native": "आपका कुछ trading का काम है क्या?"
    },
    {
      "ucid": "21112178842917711",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.56,
      "end_s": 19.7,
      "text_en": "My work is trading.",
      "text_native": "Trading का काम है मेरा।"
    },
    {
      "ucid": "21112178842917711",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 22.0,
      "text_en": "Okay okay. And how are your payments? How are the payments?",
      "text_native": "अच्छा अच्छा। और कैसा रहता है आपका payment? Payment कैसा रहता है?"
    },
    {
      "ucid": "21112178842917711",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 23.9,
      "text_en": "Payment is in cash only.",
      "text_native": "Payment cash में ही रहता है।"
    },
    {
      "ucid": "21112178842917711",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 25.9,
      "text_en": "Okay. No, I mean before or after delivery?",
      "text_native": "अच्छा। नहीं मतलब delivery के पहले या बाद में?"
    },
    {
      "ucid": "21112178842917711",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 33.0,
      "text_en": "There is no such issue either. If it's someone I know, then it's not like the payment has to be after delivery. I give it before as well. I give an advance too.",
      "text_native": "ऐसा भी कोई issue नहीं है। अगर कोई परिचित है तो कोई ऐसा नहीं है कि delivery के बाद ही payment हो। पहले भी दे देते हैं। Advance भी देते हैं।"
    },
    {
      "ucid": "21112178842917711",
      "idx": 13,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 34.4,
      "text_en": "Okay, okay, okay.",
      "text_native": "Okay, okay, okay."
    },
    {
      "ucid": "21112178842917711",
      "idx": 14,
      "speaker": "agent",
      "start_s": 35.5,
      "end_s": 37.8,
      "text_en": "Alright. If there's any issue, let me know, any such requirement, okay?",
      "text_native": "ठीक है। कोई issue होगा तो बताइएगा, ऐसी requirement हां?"
    },
    {
      "ucid": "21112178842917711",
      "idx": 15,
      "speaker": "customer",
      "start_s": 38.1,
      "end_s": 38.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178842917711",
      "idx": 16,
      "speaker": "agent",
      "start_s": 38.5,
      "end_s": 38.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178842917711",
      "idx": 17,
      "speaker": "unknown",
      "start_s": 39.0,
      "end_s": 39.8,
      "text_en": "there is a form",
      "text_native": "एक फॉर्म है"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842917711",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "जी, नमस्ते। रोहित बात कर रहा हूं JSW One से।",
      "comment": "The agent provided a standard, non-pushy opening and introduced himself and the company."
    },
    {
      "ucid": "21112178842917711",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Uh, am I speaking with Single Iron Store?",
      "comment": "Agent only verified the company name but failed to ask about procurement city, decision-making role, or contact details."
    },
    {
      "ucid": "21112178842917711",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "Do you do some trading work? ... And how are your payments? How are the payments?",
      "comment": "Agent only asked about business type and payment terms, missing 6 other key discovery questions like tonnage, brands, and current JSW usage."
    },
    {
      "ucid": "21112178842917711",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the JSW One platform, its pricing, Test Certificates, or stock availability."
    },
    {
      "ucid": "21112178842917711",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there's any issue, let me know, any such requirement, okay?",
      "comment": "The agent made a passive, vague request instead of directly asking for a current requirement or scheduling a specific callback."
    },
    {
      "ucid": "21112178842917711",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}