Call 21112178842900841 2026-09-03 · ankit mistry · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Gujarati | 10 | supply_led (campaign_name:medium) |
Audio: clear: Slight background chatter on the customer's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 91% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
is there any requirement for this month in HR?
Summary
The agent introduced himself and immediately asked for a current HR requirement. The customer stated they had none. The agent then accepted this and ended the call without attempting discovery or setting a concrete follow-up.
Coaching
Instead of immediately asking for a requirement, start by asking for permission and then use a supply or price hook to create interest before you try to qualify the customer.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | is there any requirement for this month in HR? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is anything, let me know, okay? The closure was passive and did not establish a concrete next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.907 heavy | 13.6s | 1.4s | 40.0s | 4.0s | 269.1 | 0 | 6 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.5s
Hello.
agent
3.2s
Hello, am I speaking with Zahir ji?
Hello, ઝહીરજી વાત કરે છે?
customer
4.8s
Yes.
જી.
agent
5.8s
Uh Zahir bhai, good afternoon. I am Ankit Mistry speaking from JSW Steel, Mumbai.
અ ઝહીરભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી, મુંબઈ.
customer
10.0s
Yes.
જી.
agent
10.6s
Uh Zahir bhai, is there any requirement for this month in HR? Uh in terms of raw material requirement?
અ ઝહીરભાઈ, કોઈ requirement છે આ મહિના માટે HR માં? અ in terms of raw material requirement?
customer
14.8s
No.
ના.
agent
15.7s
I see. Uh okay no problem. If there is anything, let me know, okay? Sure sure.
અચ્છા. અ ઓકે નો પ્રોબ્લેમ. કઈ હોય તો મને કેજો, ઓકે? શ્યોર શ્યોર.
agent
19.2s
Great. Yeah. Thank you.