{
  "ucid": "21112178842900841",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:20:08",
  "end_time": "2026-09-03 15:21:03",
  "duration_sec": 55,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc6c88b638c8673044661af8598f63f87.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1046,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842900841__DIAc6c88b638c8673044661af8598f63f87.mp3",
  "audio_bytes": 87480,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 29.16,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[3s] AGENT: Hello, am I speaking with Zahir ji?   (Hello, ઝહીરજી વાત કરે છે?)\n[5s] CUSTOMER: Yes.   (જી.)\n[6s] AGENT: Uh Zahir bhai, good afternoon. I am Ankit Mistry speaking from JSW Steel, Mumbai.   (અ ઝહીરભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી, મુંબઈ.)\n[10s] CUSTOMER: Yes.   (જી.)\n[11s] AGENT: Uh Zahir bhai, is there any requirement for this month in HR? Uh in terms of raw material requirement?   (અ ઝહીરભાઈ, કોઈ requirement છે આ મહિના માટે HR માં? અ in terms of raw material requirement?)\n[15s] CUSTOMER: No.   (ના.)\n[16s] AGENT: I see. Uh okay no problem. If there is anything, let me know, okay? Sure sure.   (અચ્છા. અ ઓકે નો પ્રોબ્લેમ. કઈ હોય તો મને કેજો, ઓકે? શ્યોર શ્યોર.)\n[19s] AGENT: Great. Yeah. Thank you.",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Slight background chatter on the customer's side, but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Instead of immediately asking for a requirement, start by asking for permission and then use a supply or price hook to create interest before you try to qualify the customer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked for a current HR requirement. The customer stated they had none. The agent then accepted this and ended the call without attempting discovery or setting a concrete follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer stated no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"is there any requirement for this month in HR?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is anything, let me know, okay?\", \"comment\": \"The closure was passive and did not establish a concrete next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of immediately asking for a requirement, start by asking for permission and then use a supply or price hook to create interest before you try to qualify the customer.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and immediately asked for a current HR requirement. The customer stated they had none. The agent then accepted this and ended the call without attempting discovery or setting a concrete follow-up.\"}",
  "error": null,
  "latency_ms": 29007,
  "input_tokens": 2836,
  "output_tokens": 636,
  "created_at": "2026-09-25 11:39:38",
  "sentiment": "negative",
  "sentiment_score": -0.22,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.907,
  "agent_talk_sec": 13.6,
  "customer_talk_sec": 1.4,
  "dead_air_sec": 40.0,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 269.1,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 4,
  "discovery_qs": 4,
  "words_agent": 61,
  "words_customer": 4,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178842900841",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178842900841",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.51,
      "end_s": 2.87,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178842900841",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.18,
      "end_s": 4.54,
      "text_en": "Hello, am I speaking with Zahir ji?",
      "text_native": "Hello, ઝહીરજી વાત કરે છે?"
    },
    {
      "ucid": "21112178842900841",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.77,
      "end_s": 5.1,
      "text_en": "Yes.",
      "text_native": "જી."
    },
    {
      "ucid": "21112178842900841",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.84,
      "end_s": 9.84,
      "text_en": "Uh Zahir bhai, good afternoon. I am Ankit Mistry speaking from JSW Steel, Mumbai.",
      "text_native": "અ ઝહીરભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી, મુંબઈ."
    },
    {
      "ucid": "21112178842900841",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.33,
      "text_en": "Yes.",
      "text_native": "જી."
    },
    {
      "ucid": "21112178842900841",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.63,
      "end_s": 14.53,
      "text_en": "Uh Zahir bhai, is there any requirement for this month in HR? Uh in terms of raw material requirement?",
      "text_native": "અ ઝહીરભાઈ, કોઈ requirement છે આ મહિના માટે HR માં? અ in terms of raw material requirement?"
    },
    {
      "ucid": "21112178842900841",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.83,
      "end_s": 15.14,
      "text_en": "No.",
      "text_native": "ના."
    },
    {
      "ucid": "21112178842900841",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.7,
      "end_s": 18.54,
      "text_en": "I see. Uh okay no problem. If there is anything, let me know, okay? Sure sure.",
      "text_native": "અચ્છા. અ ઓકે નો પ્રોબ્લેમ. કઈ હોય તો મને કેજો, ઓકે? શ્યોર શ્યોર."
    },
    {
      "ucid": "21112178842900841",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.2,
      "end_s": 20.3,
      "text_en": "Great. Yeah. Thank you.",
      "text_native": "Great. Yeah. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842900841",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified but did not ask for permission to speak."
    },
    {
      "ucid": "21112178842900841",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178842900841",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer stated no requirement."
    },
    {
      "ucid": "21112178842900841",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done."
    },
    {
      "ucid": "21112178842900841",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "is there any requirement for this month in HR?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178842900841",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is anything, let me know, okay?",
      "comment": "The closure was passive and did not establish a concrete next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}