Call 21112178842871091 2026-09-03 · Aditya Pandey · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 15 turns, clean transcript (7% inaudible) | Marathi | 15 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise, and a faint utterance at the end which is difficult to decipher.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.23
confidence high · +1/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
because no discovery questions were asked; the agent skipped this step entirely.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
because when the customer had no current requirement, the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
because the call did not end with one of the three required outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
hello sir, I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, you were as Mistry, right?
Summary
The agent called a new registrant from 'Mistry Engineering'. After a brief introduction, the agent immediately asked if there was a requirement for MS sheets. The customer stated they had no current need. The call ended with the agent suggesting the customer could send future requirements via WhatsApp, without scheduling a specific follow-up.
Coaching
You skipped all discovery and went straight to asking for a requirement. To build a relationship and create future opportunities, you must follow the pitch structure to understand the customer's business, even if they have no immediate need.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | hello sir, I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, you were as Mistry, right? because the agent provided a warm opening, stated his name and company, and referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | you were as Mistry, right? Mistry Engineering? because only 1 of the 4 required basic profile questions (company name) was attempted. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
because no discovery questions were asked; the agent skipped this step entirely. |
| NR4 Platform education | 1 | fail | – | 0.0 |
because the agent did not explain the platform's benefits or features. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | if there is any requirement in the future, you can send it to me on your WhatsApp. because when the customer had no current requirement, the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
because the call did not end with one of the three required outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.715 | 14.8s | 5.9s | 40.3s | 7.3s | 295.9 | 0 | 8 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.5s
Hello?
हॅलो?
customer
2.1s
Yes, speak.
हा, बोला.
agent
3.1s
Uh, hello sir, I am Aditya Pandey speaking from JSW One.
अ, नमस्कार साहेब, मी आदित्य पांडे बोलतोय JSW One नी.
customer
5.6s
Yes, speak.
हा, बोला.
agent
6.3s
Sir, you had registered on our platform, you were as Mistry, right? Mistry Engineering?
साहेब, तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केले होते, तुम्ही मिस्त्री म्हणून होतं ना? मिस्त्री इंजिनिअरिंग?
agent
9.9s
So, uh, sir, you had registered on our platform, I had called regarding that.
सो, अ, काय साहेब, तुम्ही जे रजिस्टर होतं ना आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता.
agent
12.5s
Was there any requirement, sir, in MS sheet?
काही रिक्वायरमेंट होती का साहेब MS sheet मध्ये?
customer
14.1s
No, nothing.
नाही, काही नाही.
agent
15.0s
Not right now?
आता सध्या तरी नाही आहे का?
customer
16.2s
No, not right now.
नाही, आता तरी नाही.
agent
17.5s
Okay sir, if there is any requirement in the future, you can send it to me on your WhatsApp.
ठीक आहे साहेब, फ्युचरमध्ये काही रिक्वायरमेंट असेल तर तुम्ही मला पाठवू शकता तुमच्या WhatsApp वर.
customer
20.6s
Okay.
agent
21.2s
Okay, alright sir.
Okay, ठीक आहे साहेब.
customer
22.2s
[inaudible]